Dimple Records

I had to sell my CD and DVD collection. Dimple Records made it quick and simple. Also, the staff are courteous and professional.

Staff is not very friendly and they have a poor selection of music to buy. Chain as a whole is very pricey, and really m
not worth shopping at.

I went in to find a used dvd and found the price for the movie I was looking for, for almost double what it sells on Amazon for NEW. Sorry, but I don’t need the movie that bad.
I went around a little bit, without once being greeted by an employee, and looked at the other prices on movies. All that I saw were so overpriced. I will not be going there again.

Best place to go for music in Roseville. They have a decent selection of vinyl and lots of CDs/​DVDs. If you’re looking for used video game consoles or games, you will find hem for a pretty good price. I’ve traded in my old media here several times and been satisfied with the exchange rate. My only reason for cutting one star is for the amount of time it takes for trade. 3 – 4 hours or on visits. I’ve learned to just drop my stuff off. I suppose this might not be fair, but I was told I’d get a phone call when my trade-​ins were complete (within 2 hours) and instead after 4 hours I called in to find out they were ready. Other than that, this place is rad. Check them out.

Great store. If you’re from the Bay Area you can tell it’s a copy of Rasputin and Amoeba but yeah. Convenient to have but warning: They’ll jack up prices for popular albums/​TV series ex: Game of Thrones Wally World price for season 1: $ 34.99 Dimples: $ 54.99 or something. That

I like this location all the staff is willing to help and always check for games and DVDs or whatever you need. They also will order something you need from another dimples location of that store does not have it. They also have a good DVD selection. As for CDs they have a lot of bands/​singers but sometimes just one copy. But over all great store.

The worst experience for doing business ever! Told to leave CDs and they will call when finished. Asked for a receipt of items being left … Oh we don’t give a receipt until the transaction complete. What? Leave my property and trust you? I don’t think so. How long will it take … can’t say but we will call you. Can I have someone pick up the check since I’m not in the area … No. How is value determined? There are several variables. O.K. what are they? No response.
Hey Dimple … You need to have clear policies, they need to be in writing, and you might want to include «buy back» policies on your website so people don’t waste their time!!!

Dimple has been the standard for all music stores since tower closed years ago. It’s family owned and they always have a huge selection of used and new c d’s and dad’s as well. We love to go just to kill some time before going to a movie and always end up buying some movies to take home.

I’m from the Bay Area, so I’m constantly surrounded by music and art. While visiting Roseville, I visited dimple with a good friend! Although much smaller than most record stores I’ve been to, I cannot hate on a record store in Roseville, California. The suburbs need places like these! Came out with some good vinyl: Stevie wonder, Rufus, and much-​needed vinyl sleeves… but the best part about it was that I came home with a free Michael Jackson «xscape» cardboard poster after buying my vinyl. I spotted it right away and asked to buy it but to my advantage, the girl said we could have it! I definitely don’t take music stores for granted after so many are being closed down, so I’m especially grateful that a small town can still keep one open for so long.

I wanted to get a couple of movies for my 2 year old grandson and I to watch together. My daughter suggested Dimple Records adding that she preferred the one in Arden but I live near the one on Douglas. So off we go to Dimple Records in Roseville. I had never been there before so I ended up parking a ways from the door. Normally that is not important, I’ll explain as I go. Anywho we go in and walk around for a few minutes trying to find the kids movies without success. Finally I walk over to the front where the worker bees are sitting up high on a pedestal, presumably to watch for theft, not sure but it seemed awkward. Trying to make contact on my way over, none of the worker bees really wanted to make eye contact, so I chose a guy that looked like he was stuck in the hair band days of the 80s. ‘He gets up, never says a word, his facial expression never changes from the original deadpan look he started with and he leads me over to the family movies and takes off. Okay… thanks I guess.
I find my movies and I’m thinking, dang these are quite pricey for used movies. The two movies I purchased were Up And Away and Brave. I go up to the counter where a young man rings me up You’d think he might say, «did you find everything you need?» or something friendly but no, nada. I grabbed my bankcard on the way in because I didn’t want to fuss with my purse while carrying a two year old. The bankcard I grabbed I rarely use and didn’t have a pin number so he needs my ID, seriously? Okay so back out and around the building with the little guy, get my ID and then back into the store. My fault I admit but with everything else going on I was getting irritated with poor customer service, bad attitude and high prices. So the two movies were close to $ 40.
I get home and Google the prices on Walmart and the Brave movie is cheaper at Walmart, nice. I love supporting the Little Man but I expect something for that like reasonable prices and decent customer service. Um, it’s safe to say I won’t be back to Dimple Records. Thanks but no thanks.

I brought in 15 movies with big names and got $ 7.77…my friend brought in a few extra of kids movies that aren’t big names and got more than $ 20… Not bringing my movies here. They wanted to give me less than $ 5 for season one of family guy… ummm, you have it on your shelves, used, for $ 31.99… I brought my movies here because I won’t be watching them again and last time i was here, the prices for selling my movies here were pretty good. Ya, i didn’t have to take it, but i also didn’t want them sitting on my shelf. It was an absolute rip off for what I got.
Btw, sold my family guy season one for $ 15.

This is not my favorite Dimple, but a great one. They have plenty of parking and are located right off Douglas Ave. You have to walk around the building to get to the entrance on the street side.
This location doesn’t have many unusual titles, but they are willing to transfer one from another store with no charge! The staff is friendly and helpful as well. It was nice to go into a store and find enough staff to go around. They are actually staffed! It’s amazing!
I was able to get 7 movies for $ 30! Dimple will always have the best prices I have ever seen. I also found some oldie but goodies like The Teenage Mutant Ninja Turtles and The Fifth Element.
The movies are very organized and relatively easy to find. This is great location and I will be back!

I love buying children’s movies here! They are affordable and you can earn points towards future purchases. If my kids don’t like the movie-​then its not a big deal. I prefer to just swing by Dimple records vs renting or buying new. They also sell $ 1 grab bags. They have 3 discs in them-​some are CD’s, music, etc. They make great stocking stuffers and even a fun night :)
I got a $ 15 Disney movie for 50% off today. yay. Staff is always helpful and will check inventory of the other locations. They will also hold your movie for up to one week. That’s awesome. The Folsom and Roseville locations are my favorite.

What is not to like? Used CD section always has something good!

I’ve been coming to this Dimple since high school, and it really has not changed at all. I can always find what I’m looking for and at very cheap prices. No matter how cheap Itunes is, or the amount of stuff I could illegally download, I prefer to have discs. I don’t like just having everything saved on my computer. I ran in the other day to see if they had Anchorman on dvd, because a friend of mine had never seen it (I know… what?) and sure enough, $ 3.99 for the dvd in nearly new condition. Great!

I have been going here since I was 13… I am now 36. I love Dimple. support the local buissness!
I like it when the clerks ask me if I want to use my rewards card.
when they don’t ask me, I feel like they are lazy.
That would be the only negative thing I can say. Everything else is great!

My experience had some good parts, but I gave 2 stars because I felt that «Meh, I’ve experienced better» described my experience best. I was here with my boyfriend yesterday. When we walked in, an employee gave us a friendly greeting right away. We started looking around and I was impressed by the selection and a lot of the prices. We do think it would have been nice if someone had asked us if we needed any help – instead they were just standing behind the counter chatting with each other – but at least most of the employees were friendly.
After we had been looking around for a few minutes, I decided to start clipping my nails because a) I’m sure the floor gets cleaned regularly, or at least it should, and b) the floor wasn’t that nice-​looking to begin with – it was ugly concrete and already dirty. A minute later, an employee walked by – I don’t know her name, but she looked like she may have been a manager, and I’d say she was 20-​something, short and chubby, with straight, short, light brown hair. She stopped and said in a very rude and snotty voice, «Are you clipping your nails onto the floor?» I said yes. She stared at me with the same snotty look on her face for several seconds, and eventually I walked away. We left a minute later, as we no longer felt like buying anything from them. One more friendly employee acknowledged us as we left. If I go to Dimple Records again, I will be going to a different one. I was also disappointed with their lack of selection of vinyl.

I’ve shopped at Dimple many times and been impressed by their selection, however the customer service is pretty horrible.
My first problem I had with Dimple was when an employee there refused to sell me a rated «R» DVD because I was 17 and she INSISTED the minimum age for purchase was 18. That’s just stupid. If you work at a store that sells DVDs you should know that «R» means 17 and up.
The second problem I had was just today. I’ve become somewhat of a regular buying tickets to shows at Dimple. They generally carry all the tickets to Ace’s shows, but I called up Dimple today to ask if they had any tickets to Jonny Craig’s show and the employee was quite rude. He told me they didn’t have tickets, and to call back later. I asked him if they could perhaps call me when tickets came in and he rudely answered «No. You’re just gonna have to keep calling back.» How easy would it be for them to take my number and call me when they get tickets? It would take 30 seconds tops.
Whatever, Dimple. Their staff needs to learn a thing or two about customer service if they want to keep customers returning.

Need to say I am not very happy with this place. I brought in 87 CD’s to see how much I could get for them. Brought them in on a Friday at 10am. Clerk said they could not look at them right now, but I could leave them and they would call me around 3. Told them no problem I will be in the area. 3 comes around with no call. Call in and nobody knows status on them. Told the lady over the phone I was heading out of town and wouldn’t be back for 2 weeks and would come in on Saturday. No problem again. 7pm comes around and a guy calls up and tells me that they are done with CD’s and to come back in. Tell him that I am a no longer in CA and on vacation. «No problem, I’ll put them aside and let my manager know.»
So I get back in town but didn’t make it in on Saturday as promised on my end, since I got in late. I come out to place on Thursday and am told my CD’s were considered abandoned since I didn’t come back on the «next day Saturday» as noted in the computer. Clerk helping goes and gets the manager Paul. Paul comes out and says CD’s were abandoned, but can give me a Dimple credit less 20% cause I abandoned my stuff.
As I explained to Paul, he might want to have his people work on communication & customer service. If you tell a customer 3 and call at 7, that’s not cool. If you are that busy that you can’t get to them, take the 2 minutes to call the customer and let them know and give a revised time. Also work on communication within. Make notes when customers tell you they are going out of town and not «abandoning» there CD’s. Had I known I was going to get «Dicked,» I just would’ve donated the CD’s to a nonprofit. Hell… 15 of them were still new in the wrapper. Of course the Cd’s were stocked on the shelf and I could not get them back. Paul did give me cash, but less than $ 20 for 87 CD’s.
NEVER AGAIN! Dimple

Not as big as some of the other locations, but I work close by so it’s nice to drop in every once in a while and check things out.
Pros: Good selection of used CDs, they’re starting to carry a lot more new and vintage vinyl and you can get new and pre-​owned blu-​rays for under $ 10 which I think is a pretty good deal.
Cons: Definitely not as good as some stores in San Francisco, but you also don’t need to drive two hours to get here.
Overall: I think it’s great store to find used CDs from your youth at a more then fair price.