Maybe they should 1. Keep menu items on hand and 2. Get the order right. Horrible experience.
Enrique I.
Place rating: 1 Boston, MA
Staff are so rude and slow. Takes forever for my order to be ready and they got no manners.
Michael W.
Place rating: 1 Boston, MA
Consistently slow drive thru service. It doesn’t matter if it’s breakfast, lunch, supper, or late night. It doesn’t matter if it’s busy or not. It’s just slow.
Jon M.
Place rating: 1 Boston, MA
How dare you call yourself«Fast Food». HOW. DARE. YOU. I am completely and utterly baffled at this moment by what just transpired at my local Burger King Location. I was not treated like a King, I was treated as a mere peasant. Allow me to elaborate. I left my home at 10:08 pm tonight. My wife was intensely craving a Reese’s Pie and I a more traditional Hershey’s Pie(do you know their recipe hasn’t changed for nearly a decade?). In attempt to tip the status quo of our relationship to my side in hopes of once again gaining carnal knowledge of my wife tonight I decided to take a long drive to Burger King to purchase delectable desserts as she had cooked a scrumptious dinner. 4 minutes later, I arrived at your location. I was elated to see only 2 cars in front of me. Falsely elated. As I sat in 11 degree weather on a Thursday night pondering what my life had become, my vehicle struggled to produce warm air out of the vents as the drive had not been enough to warm the engine. I carefully and tactfully depressed the accelerator in a rhythmic manner that even the cast of Stomp would lust over. The moment came when the vehicle at the ordering telecommunication device moved to the next stage of pay and delivery. I glanced down at the clock and it read 10:22. I rubbed my eyes and yet it still said 10:22. Had it really been 10 minutes since this poor soul had begun his order? Was I stuck in a twi-light zone where fast-food takes an hour and you can have sub-par American fare at TGI Friday’s in a mere 7 minute visit? I thought perhaps this individual had a larger-than-life heart and in fact had ordered enough food to feed a village of Hipsters in the Upper East Side. At last, the vehicle in front of me moved to the ordering telecommunication device and began to process his order. I prayed to all known Gods(trust me, I had the time) that he too was not ordering for a number of people many times the typical amount you would find in your economical yet laughable Toyota Prius. Who cares what the drag factor of that grocery getter is anyways! A mere(that’s sarcasm right there, at it’s finest) 8 minutes later at precisely 10:30, I proceeded to drive my vehicle to place my simple yet carefully calculated order. I was going to have 2 Reese’s Pies and 2 Hershey’s Pies — two of which were intended to be consumed tonight and 2 for tomorrow. I swiftly used my one-touch window operation to quickly open my window and give my order. Yet, there was no voice coming through the ordering telecommunication device and I sat in disbelief. Nearly 90 seconds later, I closed the window to maintain the heat in the vehicle and left just enough so I could hear the voice of the person who would soon be gracing me with the desserts I had traveled for. My stomach ferociously rumbled and I decided to also order onion rings to hold me over until I arrived at home, favorite dessert in hand and pick my wife up from her feet and swing her into the bedroom as I had done on our wedding night. Little did I know this was not what my night or your employees had in store for me. I was advised that you were out of Reese’s Pies– precisely the reason why I made this journey in the first place. I opted for 3 Hershey’s pies instead and would roll the dice with the wife. I arrived to the take out window at 10:36 where I observed 4 employees inside your location. To my disbelief, there were 2 people cleaning, 1 person placing orders, and 1 person cooking. That’s right sir, there was 100% more people cleaning than there was cooking. Correct me if I am wrong, but you make money based on the amount of food you make, correct? Your Tesla wasn’t bought by the amount of times your floors has been mopped, I know that for a fact. I figured that perhaps they were cleaning so they could leave on time at 11pm sharp but that does not account for the last 24 minutes that I had been in line. At 10:42 I was handed my order and not one single mention of the delay or apology was made. Had someone mentioned they had an unplanned Quincinera to go to, perhaps I would not have been so upset. Perhaps if you had Reese’s pies in stock, I would not have been so upset. Perhaps if the transaction had not taken 30 minutes, I would not have been so upset. As I was driving out of the store, I decided that perhaps this would be the best dessert I have ever purchased, and that I could perhaps put this all behind me. I reached into the bag for the snack I had purchased for the drive back home, and low and behold, I grab the coldest and stalest onion ring in all of recorded history. This thing must have been cooked hours before my arrival. NOW I WASFURIOUS! What do I do? Turn around and demand a new set of rings? I couldn’t bring myself to it. I humbly continued on my way. I jolt the door open and OHNO! My wife is now fast asleep. DOYOUSEETHEPAINANDSUFFERINGYOUHAVECAUSEDME? I am asking that you pay me back triple damages of $ 11.06 or I’ll see you in small claims court.
Joscelyn P.
Place rating: 4 Roslindale, MA
Workers are decent. They seem to be always open, even after the close time the manager still takes orders. I’ve come an hour after close before and still got served, which was great. Service is slow most days BUT my order is always right
Haydee R.
Place rating: 1 West Roxbury, MA
Worse BK ever! Always long wait yet no line. It’s the employees. They all have bad attitudes
Tgt S.
Place rating: 1 West Roxbury, MA
This Burger King gives a bad reputation of a good old Burger King USA. This place is ran like a fast food place in Haity, Shame on Management ! District Manager should be fired for letting this place fall apart the way is going. Is Making Dedham and Dorchester and Roxbury stores so bad and nothing is done about It! I have some outrages video that I“m will share on line soon What a shame, My friends, family and co workers will never eat again, «Fired who over looks this store»
Anthony B.
Place rating: 1 Norwood, MA
Worst BK ever… it should be against the law for this place to sell food, or even just to exist.
David S.
Place rating: 1 Roslindale, Boston, MA
Drive-thru review: This barely qualifies as «fast food». You will spend most of your time idling your car in the drive thru. There’s a full two minute wait before the person taking your order even acknowledges that you are there, let alone actually takes your order. Total time in line at 8:30PM on a Saturday with only two other cars in line: 10 minutes. Two cars behind me actually left the line because it was taking so long.
Tracy B.
Place rating: 3 Everett, MA
Its Burger King, The service was fairly decent, the restaurant was clean enough…
Carmen I.
Place rating: 4 Boston, MA
I went there twice on my way home from Legacy Place(Dedham). It was pretty slow(not too many customers, not the food service. The service was fine), The food was okay for a Burger King. The only reason I am writing this is because of the cleanliness. It was SPOTLESS. The men’s room was clean and smelled like it had just been washed with bleach. I don’t see anything bad to comment on. I don’t know when I’ll be back(because I am not at that end of town that often), but I do look forward to returning!
Berny D.
Place rating: 1 Roslindale, MA
I’ve always preferred BK over McDs, but not this BK. I don’t have anything nice to say so I’ll leave it at that.
Patrick M.
Place rating: 1 Roslindale, MA
Yech. My soda was flat as a pancake and tasted like syrup, fries were soggy and disgusting, made my stomach feel like lead. And probably my favorite sandwich at Burger King since I was a kid(The breaded chicken sandwich w/cheese) tasted horrible and undercooked. Never come to this BK location, ever! Yes, it’s Burger King, and you know what to expect. But I’ve eaten at other locations that tasted much better… this one is not one of them. Avoid.
Dio c.
Place rating: 2 Roslindale, MA
open late. Another Haitian BK.
Alex P.
Place rating: 1 Roslindale, MA
Not sure if I just ate sasquatch hair, but pretty certain I’m all set with this«welfare to work» subsidzed Burger King. I think my last whopper from there spent 8 hours under a heat-lamp. It had a healthy chupacabra musk to it, if you like that sort of thing.