East Hills Chevrolet of Roslyn

I recently leased a car for my wife here and they couldn’t have been nicer or easier to
deal with. I got a good price and no pressure. The finance manager got me the best financing deal possible. The experience was so good that I bought a second car from them 3 weeks later, and got a great deal and friendly service. If you don’t buy your next Chevy here, you’re an idiot. Ask for Andy B the salesman.

Avoid this dealership at all costs. If you make a deal here you will pay too much.
In 2011 I leased my first vehicle from them. They inflated the price, lined there pockets with the rebates and delivered me a vehicle that barely had enough gas in it to get to a gas station.
3 weeks ago I leased the same vehicle from another chevy dealer in Freeport and paid over 2k less for an upgraded vehicle with same monthly payment and it was delivered with a full tank of gas. I knew something was not right at roslyn and I should have walked out. I will never go back there.

This dealership initially ripped my father off 3 years ago when he leased a Chevy Equinox. They hit him with an outrageous down payment, and his monthly was high.
Now that the 3 year is almost up, we shopped around. When I spoke to East Hills, I didn’t know initially how bad they ripped him off the first time. I didn’t know until I spoke to another dealership who was able to look at what he paid.
Initially when talking to them, they gave me another ridiculous monthly and down payment. We went back and forth for a couple of days and they gave me what they thought was an amazing offer. They even said that they couldn’t do anymore because ***they were paying off the remaining 4 months of my father’s lease for upwards of $ 1600*** (save this tidbit for later).
So, with that deal they gave me, I shopped around. I reached Bical Chevy who pretty much filled me in on the garbage East Hills was feeding me.
They weren’t paying off the remaining 4 months with $ 1600 out of their pocket. Chevy had an incentive where they would pay off the remaining 3 months or up to $ 1200. So what East Hills was telling me about them coming out of pocket $ 1600 was already BS. When I called them back to ask them about this, they realized they were caught and tried to talk their way out of it.
Also, their prices were significantly higher than any other dealership in Long Island that I spoke to. Almost everyone beat them out price wise.
When I called them and told them I was going somewhere else, they said that the deal I was getting elsewhere was most likely bs.
They were not helpful, were pretty condescending, and acted as if they were high and mighty. They also didn’t really listen to me when I was telling them what I wanted. They only wanted to push what they had.
I would recommend going elsewhere.

My friend went back to dealership. He got his necessary paper works. I was on telephone with them. They explained that there was mistake have been made regarding paper work. See! thing is he never saw bill of sales period during final closing and pick up time. My friend was not aware of such paper even existed.
$ 2500 unknown charge that I was mentioned was optional mechanical breakdown insurance which finance manager explained to me that she has explained in monthly pay basis term to my friend.
Sure! throw couple financial jargons here and there. I am sure my friend was fully understand completely what he is getting into since he has language barrier
Hm… Long story short, they indeed offer to upgrade more coverage for same price or cancel MBI which my friend has not decide what to do.
They tried to rectify some of the issues. They still over-​charged my friend. The detail charge explanation that they gave my poor friend is not justifiable. $ 650 for dealer’s fee? WOW…
My friend may not speak good English since he came to New York few month ago but he is not stupid. I wish my friend didn’t sign the paper before I review it.
Funny thing is that they acted immediately to solve the problem since this review was up in Unilocal.
I have seen many dealerships come and go. I am very reasonable person and gave them their chance if they make mistake. I also made my friend that once you signed the any paper. You can’t go back. But their sales tactics are not up to par among industry.
Overall, my review stand as is.
They just lost me as a potential customer. I am going to get a brand new Corvette Stingray when it is coming out to market. And I am taking my money to someplace that being honest dealership.
In my line of business, I learn that word of mouth can go very long way.

I purchased my car from East Hills Chevrolet in May of 2012, I do not remember if it was the Roslyn or the Douglastown location.
Here is my breakdown, The vehicle was to be used as a business vehicle (for hire).We dealt with Sonia, as soon as we got there he saw something that he really liked. We started the paperwork right away.
1)The first major issue I had is that they claim to be specialist at TLC/​Livery, and i am not disputing this, but Sonia was not sure or clear what the process was to register it, she kept on saying «I know it can be done…» our response «How?» «What is the process?» «do you have a guide?». Nevertheless we decided to take the chance due to the fact we knew many other people who had doen it.
We gave her all our paperwork, and put down the deposit for the vehicle. There were a few more documents that we had to bring that we ended up bringing the next day. 2) Next was to begin to look for insurance. We found a really good insurance broker that was affordable, we gave her all the information and made the payment, next was for Sonia to speak with her to arrange to get the policy faxed over so we could pay the remaining on the vehicle and drive away! My boyfriend picked me up from work and we were driving all the way from Harlem to Long Island, only to be called from Sonia, she said «I neevr heard fromt he insurance agent» «WHAT» We were livid, my boyfriend spoke to her asking what was the point of giving you the insurance brokers contact information if you were not goign to communicate with her? When I last spoke to the insurance broker she said she had faxed it over, I felt that was up to Sonia to confirm this. Of course we were upset but what coudl we do but to wait the next day. The icing on the cake is Sonia still tried to convince us to come and drop off «additional paperwork», I told her there was no way I was driving to drop off a utility bill, if she needed it that badly we would fax it, she went back and forth about how it was so important to bring it. I asked her how important coudl it be if she didnt tell us we needed it when we put the downpayment for the car? Finally she admitted she wanted us to come and put more money down on the car or she would get in «trouble» by her boss! I was PISSED, I told her if she wants she can cancel the whole deal but we were not driving an hour because she made a mistake.
3) The day we finally picked up the car went well, except Sonia never told us that the price for registration, plates etc was additional that needed to be paid cash. NOTE: this may seem obvious to some people, but for us it was our first time financing a car, and Sonia gave us the impression that everything was inclusive of the down payment on the car. anyways not a big deal
4) We left with the car and honstly it was a very beautiful car and it has a very nice warranty. Now, there is a spare key that I believe comes in later (for whatever reason it was not available the day I purchased the car. This was fine, I arranged for my boyfriend arranged to pick up the key at a later time (It was not possible for me to do so with my work hours). Sonia told us «come on by anytime», as my boyfriend drove down to the dealership one day, he decided to give Sonia a call to let her know he was on his way. Sonia tells my boyfriend she doesnt have the key! She left it at home! Why on earth did she bring the key to her home? if she did feel the need to, wouldn’t that be the time she would contact us and say «I know I said all days were good to pick up the key, but this day was not.» My boyfriend spazzed on her obviously, she called back later and apologized and he finally arranged to pick up the key.
5) Our last dealing with east hill Chevrolet was when we went to register the car, for some reason we still had not recieved the title, whenw e purchased the car, the person who works in finance told us he would rush the title for us and the dealership would absorb the fees associated with rushing it. We were so appreciative of that. Since we had not recieved the title and could not register the car, we dediced to give East Hill Chevy a call, they took our information down and said they would call us back, that was three weeks ago and I have yet to hear from them.
I do have to admit for the most part the gentleman that worked in the finance office was great and was very helpful as it was our first time purchasing a car (from a dealership), but unfortunately Sonia says she has been working in car sales for over 10 years, I find that hard to believe as she seems very unexperienced. We do love the car and it is finally registered and working but these issues would definitely prevent us from purchasing our second vehicle for the business from this location.

East Hills Chevy Dealership: ROSLYN
THIS PLACE IS A BIG SCAM… read my story… My family was in search of a new vehicle. Once we found that vehicle and agreed to a price we sat down with DENNIS CLARKE. We told him that we wanted to put down 50% in cash and he said if the deal happens we could only put down a certain % (much lower than 50%) and must finance all the rest through there bank NOT ours… once we agreed to that and signed paper work and left a deposit I get a call from DENNIS CLARKE the next day saying that in order for me to drive the «vehicle» off the lot I need to buy his «extended warranty“which was going to cost my family an extra $ 3,000 to $ 4,000+. Keep in mind the «vehicle» has NOT even reached the half way point of the «original warranty». DENNIS CLARKE was then telling my family that if we didn’t pay for this we would NOT get this car and was trying to muscle us into the warranty we wouldn’t need for another 3+ years. So buyers beware of this man. You can’t miss him. Chances are DENNIS CLARKE is wearing suspenders and doesn’t have the best smile.