AT&T

Att in general is pathetic but this stores employees are the limit. I was made to wait for ½ to cancel my service and in mean time the sales agent happily flirts with a female customer

I have been without Cable TV Service since BEFORE Wednesday, May 27. I called in the evening of May 27 due to the main cable box having ZERO power. After an entirely TOO painful conversation, a supervisor, orders two replacement boxes to be shipped and received on Friday. I, unfortunately had to be out of town again over the weekend. I got home this evening, exchanged the box for the one I was assured would be a working box. The SAME message comes up: «AT&T U-​verse TV is not available at this time. Please try again later. Quit Client» This is the same message that was showing LAST WEDNESDAY! I make ANOTHER call to technical support. NO ONE seems to be able to resolve the issue. Because I actually have to WORK for a living… their solution is for me to wait until my «next day off from work» (which will be in 15 days) so that they have time to send someone out to fix the problem. So, the solution «offered» was to continue to pay the $ 150/​month charge for 15 MORE days of NON-​SERVICE. I can assure you that if that is your «SOLUTION», you will NOT have me for a customer. I’m sure one of your competitors would LOVE to have my business and take my money and actually provide service. «Edgar», the «supervisor» tonight who offered this lovely UNACCEPTABLE «solution» also hung up on the call. THAT is how your «supervisors» handle YOUR customers. Lovely. The supposed service ticket # is: 1 756 248 623. I found THAT after after calling back AFTER BEING HUNG UP ON! I am 8 minutes into yet another WASTED PHONE CALL!
I would give less than 1 star… but, that isn’t an option.

I love my cell phone carrier but this location is terrible!!! I went there to get another line on my account and they were clueless on how to help me with my online order!!! Went to Briarcliff location today excellent experience they even had the door open waiting on me before I could get out of my car and when it was time to go they walked me to the door and 2 team members opened them for me!!! I always go to the Briarcliff location but was in a rush and went somewhere else smh my mistake… roswell location take notes from tucker! !!

So AT&T had a network issue that caused my DSL to die (no grudge, stuff happens), but their call center insisted it must be an issue on my end that I would have to fix (that part I’m still cranky about).
When I arrived in a panic at this store, looking for replacement equipment to get things running again, they got me what I needed at warp speed. And when it later turned out I didn’t need it after all (aaagh!), they quickly and cheerfully issued a refund on the open box, discussed other options with me in detail, fixed a separate problem with my iphone, and were generally incredibly helpful, friendly and knowledgeable. Kudos. Hoping I won’t have more problems anytime soon, but nice to know they’re there as a resource.