I would give zero stars if possible, based on their billing and customer relations. First off-if you are a care provider-stop using their services-they bill all insurance out of network to make more money. My 11 day old had to be transported from CHOA satellite to Eggleston in order to be continuously monitored for oxygen. The transporters showed up looking for an 11 month old and didn’t have electrodes or cords for my baby. I recieved a bill for $ 500 after my insurance paid them $ 1200. When I tried to contact billing/claims/anyone I found that all numbers lead to one voicemail-Janice-who never answers and takes her time returning messages. 4 messages later she said that there was no way they would file a waiver in my situation. I was told that Central EMS could contact Humana, by Humana, but they refused. The next week I receive a bill stating we had15 days from the date of the letter to pay the bill, or it would go to collection. The letter was dated 12 days before I recieved it. Even after discussing my appeal options with Humana AND finding out that Central EMS billed it as a non-urgent transport-I felt I had to pay the bill for fear of them setting a claim on my credit-whether it was going to appeal or not. Enjoy the extra $ 500 Central EMS! Use it to hire new employees or buy some class!
Christy K.
Place rating: 1 Vinings, Atlanta, GA
NASTYVILEEXCUSESOFHUMANBEINGS! I had to have emergency surgery, stayed in Northside for over a week, was released, two days later, in extreme pain, go back to Northside ER. The Nurse said the ER was full so I went across the street to St. J. Once my surgeon was informed of my condition he wanted me admitted but wasn’t part of St. J so Central EMS transported me ACROSSTHESTREET. After my Ins was charged, I still owed $ 400 so I made payments. HERE’S THEIRTRICK; they accept the first payment but«never received the other two» which disguises their not being of professional healthcare personnel and turned me into collections. True my checks weren’t cashed but I didn’t stop to think about what their accounting process was. After two checks not being cashed, receiving a letter from a collection agency, Central EMS Accounting Dept REFUSED to even speak to me like I was some kind low life to them. I know have to remember what despicable trash they are for the next sever years, it being on my credit now. Don’t be so quick to praise healthcare workers!!! One, they get paid. Two, a lot of them have God complexes such as Central EMS.