Just Brakes

We have used Just Brakes to do our back and front brakes. Both sets of Brakes have been replaced by them over a 2 month period. I have ALL positive things to say about them. Dave, the manager is awesome. They are professional and courteous. I will take my cars here every time!

My wife went to this location yesterday morning to get the front brakes done since we needed them done and I was out of town so I couldn’t do them myself, which I usually do. Anyways, they did the inspection of the car and said that we needed $ 480 in repairs which is a total lie. The guy also said that my wife needed a new air filter which is a bold face lie since I personally put a K&N Air Filter in her car which will last the entire life of the car. She was there for almost 2 ½ hours just for front brakes. They also charged her an extra $ 20 for «hardware». The hardware comes with the brakes and they will say «oh, you need the hardware for the brakes to work
properly». Another lie. You can use the «hardware» that is already on your car or you can just say no. These people are the biggest scam artist and take advantage of people who do not about vehicle repairs. I will never go to that place again let a lone send my wife there by herself. Worst ever!

Just did mot get the type of service I could expect. Brakes don’t do well. They claim they surfaced rotors but did not. Won’t return or recommend to anyone. Just Brakes Roswell did not provide a good product.

Went for a frozen brake caliper, my wife did not want to go back to the regular company as she was upset the brake caliper frozen up. We got a call from them that we needed ALL four brakes done, and four new rotors. I said do the front leave the back brakes as they are. I was told how unsafe the car would be with worn out rear brakes, I finally convince them to just do the front, which needed a caliper. The brakes had been just done a few months before, and there was no way we needed rear brakes. The bill ended up to be $ 600, and I will never go there again. One of the front pads they took off the car looked brand new, still have that one to show my children. I took vehicle to my brake guy, that my wife would not use, and he put it on the lift and showed be the rear brakes, which looked in perfect condition with maybe 10% wear on the pads.
Where ever you go make sure you watch them and make sure they know beforehand that you want the old brake pads as they come off the car. Anyone can see if the pads are worn or not. Also look at your calipers and see if they are nice and smooth, or have wear grooves. Brakes are easy to see, look at them, and still you will find the shop who will try to overcharge, or do work you do not need.

Went and had my breaks done for $ 79.99 special they were advertising. I was able to slide on in with out an appointment. Very prompt and courteous staff. After reading the reviews on Unilocal I was a little hesitant, Preston the manger informed me of new management/​staff has moved in and taken over. Dave who put on my brakes was exceptional. They did a great job and I will definitely be back.

Ask for Ryan. He was exceptionally friendly and professional. I’ve been to this location twice prior to today and had always felt like I was being robbed. Ryan made my experience a comfortable one as he showed genuine interest toward my concerns of my previous visits. This location had hit rock bottom but I can confidently say that as long as Ryan is there, as well as other employees like him, that Just Brakes has a great opportunity to redeem itself. Thank you for a positive and personable experience, Ryan!

The Just Brakes process is to disassemble your entire brake system and then over prescribe the repairs needed. Suggesting new calipers (rebuilt) and new rotors/​pads etc. The expected $ 300 – 400 repairs wind up costing $ 1000. Other reviews suggest the same process and result. The also do a multipoint check and suggested that my dirty steering fluid pointed to a dangerous situation. I did not do this additional $ 300 service, but rather took my car to Lexus where they said there was nothing wrong with dirty steering fluid. Further review of maintenance sites, suggest that steering fluid is rarely if ever replaced.
My suggestion is to avoid someone like this, that way over complicates the repair cycle as I and others reporting here have witnessed!

I saw the reviews before I came, but threw caution to the wind apparently.
My ’99 Buick needed some new brake pads and I ended up here for some reason. I should have gone to the Carl Black GMC that was a stone’s throw away, but oh well.
People are correct when they mention that they’ve been misquoted. The inspection is free, but apparently they «find» a lot wrong with the car that needs to be fixed immediately. A gentlemen called us in to the shop to examine the inspection he performed. He seemed very thorough, except that he mentioned that my Buick is notorious for grinding rotors and that GMC didn’t do a good job when they built my specific model. That was pretty hard to believe considering that no one has ever mentioned that to be before in the 10 years I’ve had the car.
The basic package is $ 99, but he quoted me $ 480. Ha! He said I needed new rotors, a brake flush, brake pads and power steering fluid. When he noticed my facial expression he said, «This isn’t my car, so I don’t have to drive it, so do what you want.»
I took it as, «I’m not the driver, so I don’t care what happens to you or the car.»
The rotors and pads he recommended were, of course, the more expensive ones. My car doesn’t need the ceramic option, despite what you’re telling me. When my husband mentioned that the car came with the semi rotor option, he became snarky. Again, he said, «Yeah, like I said, not my car, so do whatever you want.»
Gee, thanks? I feel so much better entrusting a giant safety feature of my car in your hands.
We ended up picking a basic option, totaling $ 216 including shop fees and tax (which aren’t included in your quotes BTW).
The ONLY good thing was the nice guy at the front who was the manager and the weird fact that the lobby area didn’t smell like a sweaty armpit. Strangely enough, the lobby/​waiting area smelled nice.

If I could give this place less than one star I would. I have never experienced a ruder staff. When I made my appointment I told them the make and model of my car and they said they had a special this month for 99 $. I get here and they tell me its going to be 200 $ because my Corolla has super special rare brakes
I called toyota of cobb county and as suspected they do not at all
They just wanted to take advantage of the little girl in the skirt
. Not only did they not honor their special price, the man told me I was stupid for following googles directions.
Every interaction was unacceptable. I have no idea how they have the gall to advertise 100% satisfaction garenteed.
Do not go here. Run.

This place is the worst place do not go here. I went here on 9÷27÷2013 because I wanted to see if I needed new brakes… I didn’t think I did but I just wanted to be sure. So the guy looks at my car comes back and starts telling me a bunch of lies. saying I need ceramic brakes and those are more expensive and that I need new calibers on my car he said your rear brakes need to be replaced ASAP and your front brakes are just glazed but you should go ahead and replace those too. and he said your car is vibrating. which is a lie. I would know if my car was vibrating! So I said ok well can you write all that down… while he was writing down what my car so call needed. i was googling ceramic brakes and just reading up on them and basically ceramic brakes are quiet just and do not produce a lot of dust and they are VERY expensive. I said well I don’t have ceramic brakes on my car now and he said yes you do and we can only put the same brakes on the car. he quoted me $ 397.00 for everything. I started laughing and he said should we go ahead and get started I said NO I said I will call around and see what other prices I can get and if I decide to go with you I will let you know. I left just brakes and I went to Tires Plus off Old Milton Parkway. The guy did a brake inspection and came back in 20 minutes and said your brakes are in great condition and everything looks great on your car you do NOT need anything done. I was shocked. Tires Plus quoted me $ 0.00 and Just Brakes quoted me $ 397.00. Lesson Learned NEVER GO TO JUST BRAKES!!!

Never Never go to Just brakes at roswell. They are scammers! You do not want to get esimate from this store. When They finish estimation, I told them I will get estimate from another store before I do it and they say I have to pay $ 99.99 for estimation. LOL. This is just outrageous. I told them I will call police it they dont’ give me back my car. They decide to give me my car back. I was there fighting least an hour. I do not want this to happen to someone elseI hope they putted my brake together good, I will change asap. Don’t ever ever go here Unilocalers! Trust my review.

Purchased the Groupon $ 12 special (oil change, rotate, inspection) and just as another customer noted in their review they checked off all of the items and only did the oil change. And although I’m no expert I’m certain that my brakes did not make the noise it is now making before I went to this place this afternoon.
And at this point I refuse to take my car back there because the guy James was very rude. And, and?! Whoever does the scheduling apparently scheduled about a dozen appointments for 2pm.
When I finally complained at 3:30p that this is the longest «oil change» service I’ve ever received the guy James just looked at me and offered no apology for their lackluster service.
Moreover, I would like to know how do they strive for 100% customer satisfaction with such filthy amenities, the chairs were dusty, floors dirty and please let’s not even discuss the horrible unisex bathroom! Like Marshia said STAY AWAY FROM THIS PLACE! BAD SERVICE, DIRTY LOCATION AND HORRIBLE CUSTOMER SERVICE!

NEVER use your debit nor credit card at this establishment! They swiped my card 4 times without my knowledge and totally screwed my account up and the only thing they will offer is say that they only show 1 swipe on their end. Save yourself the trouble and major headache and go somewhere else to get your car serviced