Shoot the Hooch

Excellent customer service and a great experience. I rented at least three times this summer and had a wonderful experience each time.

They have no safety or rescue plan in place! DO NOT RENT THEIR TUBES!.Especially if you have kids or anyone older in your group. Their tubes deflate and you are not likely to get help for many hours! ALWAYS take your phone and have an on the go charger as well. Now the details …
As an avid nature lover, having grown up swimming in lakes, ponds, rivers, catching fish with my bare hands– being stranded in a river not very deep is not something that scared me. My girlfriends & I decided to take in the beautiful ATL summer floating away on this river.
However, after having paid $ 29 a head to rent a tube, it was my/​my friends expectation that that would come with a safety valve i. e a lifeguard or a member of the staff watching out for those who paid for their services & some instructions for first time «tubers». I have only white water rafted and boated. We received NO instructions from the young lady at check in, even after we asked her multiple times what we needed to after we got the tubes. She instructed us to walk down and get in. Anyhow, we figured it out being intelligent young women. We then, shook off the minor annoyance and enjoyed our time, until my float started to fill up more and more with cold water (it was refreshing at first). This was about 20 – 25 mins into the experience, with over a 1.25 or so to go. With the tube now COMPLETELY FLAT, my friends and I used our slippers to paddle ourselves as quickly as possible to the closest dock– though it was private property, since we did not see anyone from the company we could wave or yell to for help. Having hauled myself to the dock, I had the presence of mind to take my phone (being a mom away from the family, wanted to be accessible in case of emergencies). Called the number on the side of the raft over 10 times,& finally called the # we made the reservation with. Got a hold of Samantha, who said she was sorry my tube deflated and she would send someone over with another one. No one arrived for over an hour, we called another dozen times and finally were told the people who went looking for us never found us and had returned…
We waited another hour, spoke to the person looking for us directly over the phone and were told they had been informed only 10 – 15 minutes ago to look for us. And whats more, they were on land!!! not coming in a motor boat or paddle boat either. Anyway, we decided after much angst when they found us, that we should still make the best of it and move on.
We had been at this point, in the sun and without water for nearly 3 hours! we managed to find some friendly kayakers who offered to let us hitch on, so we could get ashore and hydrate. We made our way back at close to 6 pm (started at 12:45 pm!!!), and were told to talk to Barbara who would make it right. We/​I explained in detail and calmly at first that we had been stranded, and it was an ordeal to get help. She (and Samantha) proceeded to tell us– that «that’s what life jackets are for», and that «the water wasn’t cold enough for you to get hypothermia». Well if you’re in cold water for over a mile and a half, who is to say that I wouldn’t have been sick?. Point was, they did not even refund ME (forget the rest of the party who spent 2.5 hours waiting it out with me), since the tube they gave us was faulty. All in all, it was a pretty terrible response to a very logical comment about why they would send people looking for stranded people by land, vs using some of the money we all pay to use their service to buy a little dingy and have their team patrol the waters for any signs of distress or emergencies. all in all, I would definitely tube again, but NEVER with SHOOT THE HOOCH or their team– Barbara, Samantha and Carl.

No– Shoot you own hooch.
Seriously– get a $ 20 tube from Walmart and figure out your own drop off and pick up location, because it’s not worth it to rent.
It took WAY TOO LONG to get on the river. It’s overpriced, and inconvenient. Half of our tubes deflated, we had to trek through the woods to get a new one, and the «two to three hours» on the river lasted maybe one hour. Not worth it.

I made prepaid reservations, packed up a group of 7 from Washington DC with a picnic purchased at Publix for $ 40.00 and drove to Roswell for tubing on the Chattahoochee. When we arrived, the location was vacant. When I called, the «Operations Manager» said they tried to call me to tell me that the water was not safe for tubing. Yet, I had no missed calls on my cell phone not any voice mails. They offered a raft 8feet long for 7 people. I explained my dissatisfaction for not being notified before hand and asked for my money back. She replied that I was told about the no-​refund policy up front and that there would be no refund (only a rain check). She became short and rude when I told her that wasn’t acceptable since they were not providing the services I prepaid for. She offered no solution and abruptly got off the phone. DO NOT PREPAY! You are at risk of losing your money. Thank goodness I paid with my American Express and will be disputing the charges.

I’ve grown up right next door and I have to say these guys are amazing! Everyone is extremely helpful and the always have kayaks and canoes available for hourly rental. Perfect way to spend a summer day

Everyone who worked here was helpful and efficient. I reserved a canoe for $ 60, and picking it up was quick and easy. The canoes were shuttled to the drop in location for us, so we didn’t have to worry about any heavy lifting or tying it onto a car. It’s a $ 6 fee to ride in the shuttle though, which we avoided by driving ourselves to the drop in location. The rental office forgot to give us an extra seat for our 3 person canoe, so one person had to sit on the bottom. The front office was willing to give me a partial refund though. The facilities and outdoor areas were clean and very family friendly. There were multiple bathrooms and grill/​patio areas available.