Thomas Eye Group

Long wait times and unapologetic/​unsympathetic staff. Wait has been almost an hour in last 2 visits.
Dr. N missed a common diagnosis due to recent illness. Incompetence
Don’t waste your time.

Very happy with this group. I’ve been a patient there for two years now. Dr. Abril is sweet and patient as she answers all your Eye Questions. She has found her calling in this field.
I also really like Bethany who knows everything about contact lenses. Last year, she gave me «moral support» as I realized that it was time to switch up to multi-​focal lenses.
What I like most… everyone on staff tells you their name when they call you up to the next part of your Eye Exam.

YAG laser treatment for clouded eye capsules of both eyes (done by Dr. Newman) resulted in a wonderful restoration of vision. The actual treatment with the laser takes about 2 minutes but the exams and eye drops take a little longer. The staff was very professional and friendly. I was thrilled that my 86 year old eyes were restored to near-​perfect vision. I would recommend Thomas Eye Group to a friend.

Service is horrendous. The staff definitely need some training in customer service. I would never recommend this company to anyone. Awful awful awful!!!

This was our 3^rd visit to Thomas Eye Group in Roswell and as always it was a pleasure to be there. The staff are all extremely professional and Dr. Lipsky had a wonderful way with my 4 year old daughter while also addressing his concerns with me. She was well distracted by the «movie theatre» which was key to her continued good mood despite the eye drops. The nurse we saw had a lot of helpful suggestions even after Dr. Lipsky had left the room. Julie in the optometry section was exceptionally helpful to us and really went the extra mile ensuring my daughter got the exact frames she was so excited about. Can not say enough great things about this practice and would highly recommend it to anyone seeking eye care.

I took my entire family for eye exams. We were very impressed with the entire office and staff. The office is beautiful and the staff is amazing. They treated every member of the family with care.
Dr. Abril O.D. was kind, through and very informative. We will definitely keep coming.

We had a good experience with Dr. Lipsky, but I can’t leave a positive review. My 8 year old needed her 1^st pair of glasses. We chose a pair from the in-​house optical department and the total was $ 320. I was told that all the children’s frames there were about the same price. Being new to glasses, I had no idea how overpriced they were. I paid for them out of pocket, no insurance, and then came home to find the exact same pair from a reputable online dealer for less than ½ of what I paid. I don’t mind paying a little more to have them fitted to her face and for personal service, but paying over $ 150 more for the same glasses, for a child, is outrageous. I tried to cancel the order, but was told that they would charge me $ 100+ in lab fees to cancel. I will not return to this practice. They made a sale, but they lost a patient. I feel like they took advantage of a mom new to buying glasses and I don’t tolerate being ripped off.

Terrible service experience!
I would not go here if it is the last eye optometrist on earth. Terrible terrible service experience. I am a gas permeable contact lense wearer for over 35 years. Always had outstanding service, fittings, follow ups, insurance payments with my eye doctors up north. But this place place is loaded with a staff and doctors that are unprofessional, inept, that do not care about the patient and the inability to work with the patient’s insurance plans. It took 3 visits 3 refittings and most of the work is done by clueless technicians PLUS the main doctor is not much better nor does he/​she really care. All he/​she cares about is your credit card. Lenses provided are not cleaned nor are they sanitized etc. Your practise would last 3 days up north.

What a poor customer service. When they made mistakes about my son having Myopia and two years later having ²⁰⁄₂₀ vision, I was suspicious. However, silly me, I kept trusting my family to them. My husband went to check for changes in his prescription. Apparently he had improved in both eyes according to the new exam. Well, not true. We went to have his glasses done at Costco and the technician there showed us the difference in the prescription. My husband could see fine with his old glasses but it was awful with the new prescription. Thankfully, the professional at Costco could show the discrepancy; otherwise the glasses would have resulted wrong. So we started our two hours ordeal to call Thomas Eyes at their Roswell office to fax over the correct prescription. I called 5 times. All times complaining that the previous time they transferred the call to a voicemail. Their answer? oh, I’m sorry, let me transfer you to someone else… minutes later: another voicemail. All that occurred five times after several minutes waiting during each call. After two hours of them playing mouse and cat transferring the phone calls to different voicemails, they closed for the day. Nobody could take ownership to resolve their mistake knowing I had called previous times (few staff members that I spoke to: Tami, Susan, Diana). Awful Very terrible experience, not recommended at all.

I actually have three complaints:
I was told that my appointment was for 8am. After 20 minutes, the assistant came back to get me, did the eye chart and then asked me to sit back down in the waiting room as there were no exam rooms later. It wasn’t until 8:50 I asked when I was finally going to see the doc, as I had been waiting 50 minutes. I was told that my appt. had been for 8:10 (no, I was specifically told it was at 8am), so therefore, I’d only been waiting 40 minutes… as though that was acceptable (complaint #1).
When I finally got to see Dr. Newman, I explained what was going on and how I was 99% sure that my continuous watery eye was due to a clogged tear duct, as this has happened to me before and that was the problem. He insisted that it wasn’t, and preceded to give me eye drops and antibiotics and tell me how to wash my eyelids. Even when I said specifically that I wanted him to probe/​irrigate my tear duct, (complaint #2) he wouldn’t do it, as it was too invasive and could cause an infection (yet, he prescribed antibiotics…)
Long story short, a week later and my eye was still streaming. I’d spent $ 75 on my copay, $ 75 on GENERIC eye drops that did nothing for me, and after calling his office to let them know it still was running, was told by the nurse that it sounded like I had to have my tear duct probed and irrigated! Seriously?! Bye, bye $ 150.
I went to a doctor out of my network and she LISTENED to me, agreed that it was my tear duct and then probed and unclogged the tear duct (Dr. Ahmad at Walmart on Mansell — fabulous!) Now my eye is much better.
Complaint #3, I called their office over two hours ago and asked to speak to the office administrator to let them know of my complaints. I was told that I had to leave a message and that someone would get back to me asap re: this issues. No one has called me back yet.

Had a very bad experience with my 2 year old sons glasses. Had to bring him in 2 times to get measured (they didnt get it correct the first time), and the glasses STILL dont fit him. Optical department is extremely rude. Glasses are very expensive, wait times are atrocious, and staff is very unfriendly. Will never go back.

Wait time is incredibly long, but service and physician (Dr. Newman) are satisfactory.

Awful experience, long wait, rude staff, unpleasant doctor, will never go back!

Extremely friendly, especially in the contact lens dept. They dont push you into any certain procedure or push you to buy their glasses, etc. Very nice people and nice comfortable office.

I had to go in last Thursday because I had gotten something in my right eye. Thankfully it is a 3 minute drive from my work.
The receptionist here was able to work me in to see my doctor (Dr. Newman), and then I even found out we share the same birthday (score!). They now have an automated kiosk where you can check in, and it scans your license and insurance. I thought that was cool!
I did have to wait a while, but that was ok — since they got to fit me in their schedule for the day.
Dr. Newman was able to help me out, he gave me a scrip for some eye drops (which was awesome, you tell them what drugstore you go to, they send the scrip!), and they didn’t even charge for the visit– that was particulary awesome!
Another reason I am glad to be a customer there.