Dennington Decor

I found Dennington Décor online and was impressed by how quickly they responded to my inquiry for Christmas lights. It took an hour to receive an email back. I had a quote a few days later and installation within 10 days. The work was beautifully done and for a fair price. The workers couldn’t have been friendlier.
What really prompted me to give the five star review is my experience since. I’ve had to reach out twice since wjen certain strands stopped lighting up. Both times, Steve sent someone to fix the problem at no additional charge. That, in my opinion, is sterling customer service.
Thanks, Dennington Décor. Looking forward to next year.

As promised, here is my review…
The first walk through with owner was nice. He came when he said he would, did a walk through and was professional. Gave me a quote which I thought was high but was sold on his guarantee, his professionalism and what seemed to be great customer service & quality work that I was going to receive. He did not hit his install date (due to weather but was 9 days off). The first time out his team did extremely sloppy work. I had to take pictures & email the owner and his staff. They immediately agreed that this was not acceptable and sent someone out to fix, so after the 2^nd trip, now we are close to 2 weeks from my before thanksgiving request (that he promised they would hit). I will admit the work around the top of house was very nice, it is a very tall 2 story, with steep eves, lights looked very nice and I was happy with the part on the roof (only a couple of burnt bulbs as well). I paid over $ 400.00 for them to wrap one tree and put garland around my front door??? The take down was not done until the 13^th of January and when they took it down they left holes and staples all over my entry way (UNACCEPTABLE!) again just very sloppy.
In short, his staff seamed just short of day labors and did not treat my property with respect. To charge someone over $ 600.00 to do what they did, you must have very high quality work and customer service, THEY FAILED MISERABLY WITH THIS!
I will never use this company again and I suggest you don’t either!

I’ve personally worked with Dennington Décor for five years in a row and we always have an excellent experience. They always show up on time, they are professional, their lights always look great and the prices are affordable.

TERRIBLE CUSTOMER SERVICE. Used them last year and swore we would not use them again. I shopped around and Dennington sent an email saying they would honor the pricing from last year so I decided to roll the dice and see how it went. I was very specif when we spoke on the phone about what I wanted done and I thought that we were all on the same page. Once lights were up, they did not do what we had previously discussed. When I asked if they could add the strings to finish the job as discussed they said they were losing money on the job and they could do it for an additional fee. Lets just say I was close to telling them to take the lights downs and leave. Not to mention that they gained an additional job when I referred them to my neighbor for a same day install that they were at my house.

We used Dennington Décor this past holiday season and I have nothing but positive things to say about them. I have a 2 story home with some pretty steep eaves and they were able to handle it without any issues. They also installed some lights along the pathway to our front door and around our columns. The result looked very professional.
As far as communication goes, I received a call the day before installation (and they showed up even though it was freezing outside), then a follow up email afterward, and another email after the New Year letting me know when they would be by to take everything down. The price was competitive, they were friendly, and they do quality work so I would definitely recommend them to a friend.

Terrible customer service. Could not answer basic questions about Christmas light installation upon answering the phone. Had some contact through email and then nothing. I’ve left messages and emails and no return call. I feel like we dodged a bullet with this company.

NOT PROFESSIONAL! Installed lights and put receptacles in gutter so that now the circuit trips every times it sprinkles and the installer, Will, won’t change it. In addition, the light colors don’t match and some light bulbs aren’t working.