Firehouse Subs

The restaurant was dirty. All but 2 tables were dirty, the fabric on the chairs were torn and the Coke machine was very dirty. The restaurant was not that busy and there was only 4 other people in the place and they were all together. The guy who was making the sandwiches has a beard and was not wearing any type hair net.

I gave the last firehouse I reviewed 4 stars. This is not my home location. I visited this location around 1pm. The store wasn’t busy and there was one person in front of me.
First it took almost 25 minutes to get my food. Why? The staff was watching football.
I finally get my sandwich and it was cold. The inside is warmish but the outside bread is room temp. It tasted like crap.
I don’t know what is wrong with this location but I know I will not be back.

Food is usually good, but you are one of the lucky few if they get your order right the first time. It also usually takes more than 20 minutes to get food, so it is not a good place to go during a lunch break. Staff is kind of out of it, and don’t really seem to care.

Great service especially the shift lead Steven

This review is to inform the management of happenings going on when they are not present. Having come to this location for five years I have seen the staff progressively get worse and worse at having a professional attitude and maintaining a pleasent and inviting atmoshere with each visit. Several of the staff seem to be more interested in disscussing their social life loud enough for everyone to hear which should probably be saved for after work, having conversations with friends that come in to this location instead of focusing on preparing food in a timely fashion (still not sure if they were giving away sandwiches or if they paid), and making mistakes on sandwiches then offering free sandwiches to make up for it (again too busy talking). Finally the gentleman with the tattoos on his left arm who seems to be the ringleader and talks to guests as if they are inferior or with a macho attitude is the main reason I am writing this review. Perhaps a chat is needed about customer service and the etiquette that should be followed when working in a dining establishment. The food has always been great which is the main reason for my return buisness. I would be sad to see this location go under because it is ran by high school or college age students who lack responsibility, direction, and the understanding that being employed does not entitle you to act immature at your job.

Firehouse subs is okay. just okay.
It’s definitely tastier than somewhere like a subway but it’s also not the best sandwich I’ve ever had.
I do appreciate that they have a calorie-​conscious menu off to the side for all you calorie-​counters out there. It’s an «under 500» calorie menu with salads and sandwiches.
From this under 500 menu, I got the Hook and Ladder light with Hook & Ladder Light with: Smoked turkey, Virginia honey ham, Monterey Jack, lettuce, tomato, onion, spicy brown mustard, light mayo, and light wheat roll. 450 calories, and honestly not that bad!
Customer service here is hit or miss. I’ve been here a couple times where I’ve gotten different cashiers who are either really upbeat and smiley… but I’ve also gotten some who are pretty indifferent to you as well.
Overall, I’d probably come here for some sammies when I’m too lazy to make my own or want an above-​average sandwich.