H-E-B

Good Heb. Employees are helpful and nice. Stocks most things I need. Checking out is usually a breeze.
Some things are not well stocked, but most things are.
I come here every week and never have many problems
This is no Heb plus, but it’s not much worse.

Same quality, price, and service as other HEBs — and HEB is the price champion compared to other grocery stores — BUT the product selection at this location is much smaller and slightly different than other HEBs in the same city. Also the aisles are skinnier than usual, which is really frustrating during the busy hours. It’s usually good when I need to make a quick run for a common product but I have to do my weekly shopping at another HEB further away since this HEB does not everything I buy on a regular basis.

HEB has the best «fresh» chips and salsa made at a grocery store. They usually have pretty fresh fruit and vegies too. The prices are fair. The store is always packed so be prepared to walk a little ways from where you park and stand in line for a few minutes upon check out. Other than that — it is a great store!

Produce– or lack there of is horrible. They do not stock fresh carrots. I asked. She points me to a bag of carrots. (Nasty!) I said– no FRESH carrots. Oh no we don’t carry those. WTF! I will never shop here again.
Unacceptable
Pitiful

If you like rap music, long lines at the deli, and crowded as all fuck aisles… this is for you.
If you like human filth walking their trash dogs outside, then this is for you.
Could be nice… if not for the people.
Ghetto HEB of Round Rock.

Had to go to this heb since it’s close to my family’s house. Layout was completely different then a few other h-e-b’s I have been too. Didn’t feel the vibe at all at this place. Less selections to choose from… I’m always having to wait a while until service comes in the meat/​seafood section. Long check out lines. Yeah… I only go when it’s an emergency since it is the closest heb.

I would put 0 stars if I cod. This HEB is absolutely terrible! Customer service is just horrible! The staff, the manager everything about it is terrible. I absolutely refuse to shop here now because of how rudely I have been treated there. I’d rather drive 30 minutes away to shop then go here.

I decided to give my local HEB, another chance. Well once again they went the extra mile to disappoint me.
As I walked through the produce section I was greeted by two pallets of produce wrapped and on the floor. There wasn’t anyone one working them, so they had a perishable product on the floor warped in plastic sitting there not only interfering with my shopping, but sitting there well over twenty minutes before anyone moved one.
Then I head down the bread isle, guess I don’t need to shop that isle. I think the best part of the lack luster experience as I was leaving I turned to acknowledge an employee who looked down and started texting… Guess I’ll keep driving to Trader Joes… It’s a twenty minute ride, but I know they don’t make my shopping experience like an obstacle course.

They almost always have what I’m looking for. The store is clean.

How many people can say they always have a smile when they leave their grocery store? I LOVE this HEB. HEB is pretty good all around, but the Gattis school store is consistent and they really listen to the customer. I have bothered the managers and front staff many a times to tell them how awesome they are. I love how friendly and efficient everyone is. I have only ever had one complaint, on a particular hot day with three kids in tow and no baggers to be found. They were going through a staffing issue, and have not seen it again since! Frank, the front end manager, was very receptive to my feedback, apologizing for the inconvenience. I go to this store about 5 x’s a week, (3 kids), and I am never disappointed. Today I walked into the store in a bad mood due to a horrible experience elsewhere, and walked out smiling and laughing because of the staff. They are a huge credit to our neighborhood, so much so I hate shopping anywhere else. Good job Gattis School team!!!

I should start by saying this is my ‘neighborhood HEB’, which I live ¼ mile from, and have been shopping at since 2006.
Until recently, the service had always been great; and it seemed the store and its staff strived to truly emulate the ‘here everything is better’ motto.
I am usually in the store 1−2x/week; and typically buy a pretty regular list of items. One of these items is a box of Quest Protein Bars. The store sells them individually for $ 2.50, and they come in a box of 12. I typically buy the box, which has a cost of $ 25 at several other retailers (i.e. Target, GNC, Total Nutrition
etc); and HEB matched the price (with a mgr override) as I was giving them all of my other business, and it was a mere difference of $ 5 in total cost. This has never been an issue, and has been a regular occurrence at least 1x/​week for the last several months that the product has been carried. But tonight I was lectured about how it’s not their ‘Policy’ to match prices, and nobody should’ve ever done that for me. After waiting an additional 20 mins for a manager to consult a manager, who consulted another manager… I was told that I would have to come back the next day to discuss with a different manager that was not there. All over $ 5; and a regular customer who had $ 150 in other items ready to purchase. Needless to say, I walked out and went to a Randall’s down the street and gave them my business, where they did the price match.
I am so incredibly disappointed with the service received this evening, and the precedent that it sets. There is zero consistency in their management or customer service, and I will never shop at another HEB again. I know they are a huge company that probably doesn’t care about losing a customer. But that is $ 150/​week; about $ 8k/​yr, that they have had for 9 years. And they are 100% ok losing this business over $ 5, and a ‘Manager’ on a power trip that can’t seem to understand the concept of general business and customer service.

I love this HEB. I don’t have to deal with the regular Sunday crowd on a Sunday. But every other Friday it’s a bit full. All the lanes are usually always open. Its also right down the street from me which is so convenient. I wish they had a bigger Asian/​Chinese food section. They never have the fried rice mix packet I always look for.

Sometimes I find the shelf empty. They have a good selection of fruits and veggies. The meat dept is meh only cuz the stew meat was packed with extra fats very disappointed. HEB plus on hwy 79 does not do that. I wonder is its bc they get better meat??? Giving them benefit of doubts.

Very nice and clean. Not as big as HEB plus but still great place for shopping. They have the cool shopping carts for the kids to have fun shopping too. I definitely recommned anyone in the area to shop here just for the convenience. If you are looking for the organics you will need to go to one of HEB plus’s in the area.

HEB Gattis School strikes out again. Here it is Labor Day weekend. Time for a family BBQ. HEB has USDA Choice T-​Bones for $ 6.97 a pound in their ad for the big holiday weekend. But NO. Not this HEB. They forgot to order them!!! What a worthless HEB! They ought to close it down and put in a Krogers or Randalls

There appears to be a staff training issue at this store. Today my cashier did not know how to identify and charge me for a head of green leaf lettuce. Also today the bagger put two bottles of dish soap and a box of frozen waffles in the same bag. Upon arriving home, one entire bottle of dish soap (Seventh Generation brand) had the top pop off in the bag, soaking everything and also leaking within my vehicle. Perhaps my expectations are too high, but I have never had cleaning products bagged with food items – with good reason. Additionally, whenever I’ve seen the person stocking fresh cut meats in the self-​serve beef section, he just chucks them about and twice I’ve seen packages of meat on the floor by his feet while he is stocking; it’s like he doesn’t care or has not been trained properly how to handle product. Although the meats have the plastic wrap over them, dropping them on the floor can split and or loosen the wrapping which can encourage spoilage so always check your packages from the meat department and watch how your purchase is bagged.

I only come here out of convenience, because 685 location is less something away.
This pertains to the Customer Service Department;
Accidentally bought the wrong type of razors, so of course I want to switch those babies out for the right ones. Which of course were at a higher price, no biggie because I want those silky smooth legs.
As I’m checking out with the girl, she asks for my ID. To which I’m puzzled. I’m spending more money, not trying to get anything back. Gladly I hand her my ID. To which doesn’t swipe because a dog chewed on my ID. Then her supervisor makes a HUGE fuss over the fact it won’t swipe and they have to key in my driver license information. Heaven forbid you have to actually do some form of manual labor and key in couple digits.
The supervisor proceeds to lecture me on she will only do this once as a curiosity. But in the future my ID needs to swipe and I should go to DPS to get a new ID.
HOLD the PHONE, your telling me because you’re sooooooooooo LAZY to key in a few numbers that I MUST go get a new ID. Women you are bat poop nuts.
No pharmacy in this town has told me this or even wasted their time with the fact my ID won’t swipe. They key that DL number in and send me on my merry way.
So no I will not waste $ 25 for a new ID for your lazy-​self.

This HEB has definitely stepped up their Organic selections, 3 fold! Its easy to get in and out of, much easier than fighting the HEB Greenlawn parking lot, and while that one is my favorite, this one is hands down my #2 HEB!
There are still a few things they need to sell that HEB Greenlawn has, in terms of Organics, but they have a wide variety of brands, at the great prices we all love with HEB. Great deli, great bulk selections, great wine selections, and always great customer service.

in and out for a Beer Run. it was easy and quick. Some of the people were like where is the party!!! out with five cases and set for the weekend.

It’d be great if HEB would take a hint from their better sibling, Central Market, and use the «take a number» model in the deli.

Convenient location. Well organized.

Great looking «Little» Heb… Compared to some of the monsters they build, you could call this a pantry store, catered to those who live in the area. Its clean, full of friendly employees and have a nice selection. I will say that the fresh meat/​seafood counter is large for the size of the store, bigger than some of the main line stores they have. What always impresses me with Heb is customer service. they are always chatting it up with the customers… I will NEVER understand why Heb considers Walmart any type of competition at all…“You Can’t Touch This” (Bustin a MC Hammer Move)…

I’m a regular at this neighborhood HEB. it’s smaller than others in the area, but never fails to have fresh produce and the selection I’m looking for. The lines move relatively fast and they have 4 SELF-​CHECKOUT stations for customers 20 items or less.
I have to been to some crazy, hectic HEB’s where the lines go well into the aisles (aka Riverside/​Pleasant Valley HEB in East Austin), so its nice to have this store available nearby. A couple other things to address…
The pharmacy: Pretty well staffed, my typical wait time for a prescription is 45 minutes to an hour.
Parking: There are plenty of places to park.
Inventory: Occasionally, they will be out of one of their sale items, but they stay pretty well stocked.
Deli: The Deli service is pretty good and the meats and cheeses are fresh and good.
The sushi is nothing to shake a fork at (errr… a chopstick), if you want good sushi go about 2 – 3 miles to the HEB that is on the corner of Greenlawn and Louis Henna — their sushi is REALLY good and always fresh.

I have always loved this HEB as i was one of the many that grand opened this HEB when i worked for the Company.
It is a great store, great partners and great selection.

Since I sung the praises of my HEB in my Randall’s review, I thought it would only be proper to give my HEB some love.
I would like to start out by saying I am a HUGE HEBophile. In college, I lived in the Dallas/​Fort Worth area where *gasp* there are no HEBs. Growing up in Temple, I had been spoiled with the fresh food, low prices, and amazing selection. I actually wrote a letter petitioning them to begin opening stores there. I digress.
We moved to our house this November from an area where I lived near one of those giant HEBs. I was a bit nervous this Gattis School location wouldn’t carry all of my favorite products. Thankfully, they have everything I need. They make sushi, but just in the deli area. They sell organic products, they are just mixed in with all of the items instead of having a whole separate area. They don’t have bulk bins, but I didn’t use those that much anyway. It turns out, I also enjoy shopping in the smaller store so when I inevitably forget something across the store, I don’t have to walk the length of two football fields to get it.
Everyone who works here is so nice. I asked the produce manager about this special type of seasonal melon (the Sugar Kiss) and the next time I went he had ordered some.
There are always enough check stands open for the crowd that is there.
This used to be an Albertson’s and no one shopped there. Now it is an HEB and it is always busy.

Food shopping, ice cream, coke, hot dogs, oh my! I normally do not do the food shopping, my wife is much better at it than I am. She buys the good stuff, I buy the junk.
Since my wife is in Taiwan visiting relatives I was left to food shop for myself. So I waited till later at night to avoid the after work crowd. Seems to have worked no one was in the check out line I selected. So tonight I bought good stuff, Blue Bell ice cream, Coke, hot dogs and buns and slaw and chili go on the dogs. I also bought Orange juice, cran-​grape juice and some other junk. Not the veggies my wife buys and makes.
I guess everyone has been to a grocery store at some point in their life, if you haven’t most like you haven’t been born yet! Yep the have everything, food, drink, toilet stuff, hair stuff, chips & dips, wine, milk, meat, veggies, fruit and everything else I can’t remember.
My favorite thing to do is get in get stuff and get out as quickly as possible. As for parking it depends on when you go and how lucky you are, if you go late or have a lot of luck you may find a close parking spot, never seems to be the case for me anytime.
Would I go back? Does a chicken have lips?