Jack Stapleton JR- JB Goodwin

I bought my first house a little over a year ago and had Jack as my realtor. Being new to the market, I wasn’t familiar with the process and what needed to be done. The most difficult part of this was actually finding a house I was serious about. It took months and Jack kept in contact with me and asked me if I wanted to see the houses I liked on the website.
Once I put in an offer on the one I wanted, the process following that was super easy. He’s worked with the lender for many years and I was able to get a great interest rate, even with hardly any credit. He helped me apply for the First Home Owner Grant which helped me out a lot and I had no idea where to start but he was able to lay it out. I had to work on some paper work but it’s self explanatory and the rest was dealt by the realtor. He did a fantastic job communicating with everyone involved.
Overall it was a great experience and I wouldn’t use any other agent. He’s very upfront with what you should expect from your new home, so make sure to listen to his advise and ask away. He makes it very clear that he’s there for his clients, sellers or buyers! Thank you again for helping me buy my first home!

We used Jack Stapleton Jr as our realtor due to his «supposedly» success as «Realtor of the Year 2012» for Williamson County (researched him after the fact and found out that he is more of a buyer’s agent than a seller’s agent). Initially, he did a great job with getting a photographer out to our home to take great pictures and immediately set up an open house. He personally showed our home once and had other agents show our home for a couple of other open houses. When we did get a buyer, it was as if Mr. Stapleton dropped off the planet. We did not hear from him except maybe once a week and it took an act of God for him to respond to our emails and phone calls.
The buyers sent over an inspector two days after we signed the contract. We did not get any notice of the inspector coming from our Realtor. The inspector knocked on our door and said «I’m here to inspect your home». When I called our Realtor Mr. Stapleton, not only did it take the whole day to reach him, he texted that he didn’t know. I spoke to the buyer’s agent earlier who told me he did send the information to our agent.
After that incident, we did not hear from him until a week later and that was to tell us that the buyers wanted to extend the option period 4 more days. Mind you, the buyer’s agent did not notify our agent of this until the 7^th day of the option period. The buyer’s agent claimed that he had strep throat and his team was going to handle it (That Realtor’s name is Jason Tarr). Mr. Stapleton should have kept in constant contact with us but did not do so. Once we extended the option period two more days, we the amendment back within 24 hrs to give the buyer’s agent. I sent Mr. Stapleton a request to confirm that the buyer’s agent received the amendment and Mr. Stapleton did not reply back until close to the end of the 48 hr period only to say that «he came to work at 9am on a Sunday in which most Realtors do not work on Sunday and just received the amendment.» Mind you, most Realtors work Sundays… i.e. open houses, showings, etc… Not only did Mr. Stapleton not respond promptly to our request for confirmation but he let the extra two days go by on the option period before we heard anything else. We ended up extending another two days.
In our opinion, Mr. Stapleton caused us hardship because of his lack of time management, disregard for our time, prevention of us signing for a new home, lack of initiative to attain information promptly from the buyer’s agent, lack pf prompt response to our email, text and phone calls.
We were confident because our agent told us that we should have closed before Thanksgiving and it is now close to Christmas. Amendment after amendment to extend when we finally had to close, closing was moved three times because of the lender. Did our Realtor, seemed to proactive during this process? No, in our opinion, we believe all he cared about was making the sale without seeing it through to the end. When we did finally close, not only did Mr. Stapleton not show up to the closing but he has never called or emailed us to see how we are doing or how the closing went, etc. This is very unprofessional.
In our opinion, Mr. Stapleton may be a great buyer’s agent but we believe he lacks the skills to being a great seller’s agent, at least with our property so be aware and don’t take the whole Realtor of the Year to heart… Based on our experience we would not recommend this Realtor.