Kanda Kropp – State Farm Insurance Agent

My husband and I moved here approximately 4 months ago and the Kanda Kropp team (Heather specically) has been such a blessing to work with. She is extremely helpful and quick to respond to any questions we have.

Heather is awesome! She is always there when we need her. She helped us get a home loan when other companies were giving us the run around. And I can call on her for whatever insurance needs I have. Yes they are very attentive.

I LOVE this office! I’ve been with Kanda’s office for years and they are soooo attentive. We have our business policy and all auto, life, etc. and our premiums are really low. I called USAA to see if they could beat the price and they couldn’t come close with the coverage I have. I had my car break down recently and it had to be towed. I didn’t even know I had towing on my policy! I contacted them to see if I did and they said yes and gave me all of the information I needed. It was taken care of in no time and saved me some $$. I don’t always know what all I need on my policy so it’s nice to know that my agent does and takes care of me. Heather is my go to girl in the office and she is always all over whatever I need. I love the fact that anytime I need to contact them they know exactly who I am, they treat me like family and they take care of what I need right away.

I’ve been with State Farm for over thirty years and have had five different reps in three different states. I’ve been with Kanda since 2003 and she is hands down the BEST agent I’ve ever had. I am always greeted with smiles and they always call me by name when I stop in to the office. It is never anything but the warmest and most cordial atmosphere in there, unlike the cold and sterile places I used to do business with.
In the nearly ten years that Kanda has been my agent, I’ve bought and sold several vehicles as well as rented and purchased our house. We’ve always been able to get our insurance set up quickly and easily, usually all it’s taken has been a phone call or a brief office visit. Unfortunately, we’ve also had our house broken into and just this year, I’ve had two vehicles hit (neither of them my fault). I’ve been extremely happy with how our claims were handled. As mentioned by the other reviewers, all the claims were handled out of her office however once again, all it took was a couple of phone calls to Kanda’s office and everything was handled and passed on to claims. When our home was broken into, the burglars kicked in the front door to the house. Kanda actually volunteered her husband (who is in construction) to come over and help repair the door if we were unable to find anyone to come to our home that evening to help secure our home again. Talk about going the extra mile for her customers!
Bottom line, I would never think of going to another agent for my insurance needs. I have to echo the last reviewer who said that when I go into the office, I feel as welcome as if I were visiting a good friend’s home. I couldn’t have said it better myself. Kanda has become a valued friend as well as an agent over the past nine years. I would heartily recommend her to anyone — and I do!

LOVE Kanda and her team… now if I could just figure out where her new office is… I know she just relocated north. I have had car, homeowners, umbrella policy, and transferred a life insurance policy from another state several years ago. No problems whatsoever, and the few times I have had to go in, I feel as welcome as if I were visiting a good friend’s home.
To the reviewer who thinks that Kanda makes claim decisions… I agree with Josh — take it up with State Farm claims and not with Kanda. She doesn’t handle claims — her team would take the initial report, but it would be worked by a claims adjuster who works for State Farm and not the agent, Kanda.
I highly recommend Kanda and team. About to get in touch with them about some retirement planning.

Been with Kanda it seems like forever! All of the peeps there take awesome care of me, my vehicles and my house. If I ever have a question or a concern there always there to assist me in anyway they can. You don’t get that from other insurance companies.
Ya’ll ROCK!!!

I’ve been with Kanda for almost 3 years, and I have nothing but good things to say about her and her entire staff. They’re always so nice and helpful, gave me tons of options, answered any questions I had, spent as much time with me as I wanted. Any time I need anything changed, questions on my policy, etc, I can always call and they’re more than happy to cheerfully help me out.
*I just read the previous review. Kandra is a local agent. She isn’t in charge of paying out claims, etc, so why go after her specifically? Doesn’t seem fair. It doesn’t sound like you were treated fairly, but there are always 2 sides to the story. Regardless, Kanda is a great agent. If you have an issue with a nationwide insurance company, bad-​mouthing a local rep isn’t going to help anyone.

It’s beyond belief from my experience with Kanda Kropp from my experience with her how she manages to hang on to her insurance license.
I wouldn’t recomend her at all. She has never made any attempt to get my claim paid.
I went through the automatic car wash near her office. It scratched up my entire car causing serious damage to my Audi TT.
At first I was told we’ll pay with $ 100 deductible. Later, the story from her and State Farm changed alleging somehow my parked car that had the ignition off was in a «collision»?
I fail to see how a collision can occur in a parked vehichle.
Even still they never went after the Shell Station and screwed me. I paid for my car repair damage and left State Farm and Kanda Kropp immediately.
I’m still collecting the documentation to deal with this neverending nighmare to sue the Shell Station, Kanda Kropp and State Farm so I can file a proper complaint with the insurance commission. It wouldn’t surprise me to hear I’m not the first!
I rated her on Unilocal as well. Suggest you check out
because she can’t have all her employees write up phony reviews as easily on there.
Wesley Russell
PS. HEY KANDA, I’d like a check for the damage to my car and if I have to go to court to recoop my money I want returned premiums over the years I was with you based on what in my opinion is nothing short of fraud. Of course, if you had any customer service abilities you’d have already made things right!