Comcast Service Center

Comcast is by far the worst company on the planet! I had service in my home for 3 months, 126 $ a month and they tell me I owe them over 600 $!! Even when I cancel my service and spend over 5 hours total on the phone I am still going to pay hundreds more than I agreed to! They are scam artist do not sign up for their service! Worst company ever

The world’s worst company with the world’s worst customer service by far.

I disconnected my internet service a month ago. I electronically signed the disconnect papers and they were signed and filed. However, apparently, in their small print, they say that they will charge you for an extra 2 months of service.
I was never planning on canceling my service, I was planning on transferring it, but after 10 weeks, they still hadn’t connected my new service so I was forced to cancel.
Then, when I brought my equipment back to the comcast store, I was told that instead of bringing my comcast equipment back to the comcast store and returning it to a comcast employee, instead, I had to bring it to UPS which they then gave me improper directions to get to.
Comcast is still winning the worst company in America vote for good reason!

Overprice worst customer service if your bill is a day late they will not pick up the phone they will continue to transfer you until you just hang up they do not call you back they lied to get you off the phone worst customer service ever

Horrible customer service, horrible quality of service, I went to the «service location,» which was still listed on their website, spent over an hour driving out there on my day off, only to find it does not exist and they obstained from removing the location on their website.
Unprofessional and overpriced, but they don’t care because they and AT&T have a monopoly.

I went there at about 5 pm on a Tuesday. There was NO line and I was in there about 2 minutes to exchange a box. The fellow was very helpful and pleasant.

Is it possible to review a business without giving them a star? At this location in particular, a Ms. T. Jones has no concept of what customer service means. She actually lied to my face. When she told me she would put through a credit for fees/​charges; that Comcast incorrectly charged my account. (Which was proven via a letter from my bank.) And she never did. So I ended up getting a bill that was outrageous, and my service interrupted. Now Comcast is taking their sweet olé time correcting the MISTAKE, THEY MADE! When are we the people, going to stand up for our rights; and tell these Corporate bullies they’ve got to go!!!

Very Long Lines !!!
The staff tries to be friendly but knows that people are gruff because of the long lines. It is not their fault, the just work there and are friendly. Try to call and deal with the company of the phone even though that will be a long wait too.
: (

Horrible customer service. Called because bill went up. Was told a promotion expired. It took over an hour on the phone to get back to a palatable rate. Transferred around, was told two different rates by two people. They forgot to include tax in the quote. When I called to get my new balance, the new rate had not been included. More time on the phone to correct the error. I should charge them for my time!

Can I give zero stars?!? I am beyond frustrated with Comcast and I am seriously thinking of going back to WOW.
So, 10 days ago I come home from work and my cable line is hanging in my driveway and in my neighbors yard. I call Comcast and they say someone will be out tomorrow, great! Well that would have been great except that never happened. So I call again 3 days later and they say a technician isn’t scheduled until 4 more days. So I’m annoyed but I deal with it. Flash forward to present and the wire is still down, neighbors are annoyed and I can’t get in my garage. I called AGAIN. The representative tells me I’m not scheduled until next Wednesday, um what?!? So I speak to a supervisor who tells me that actually their system says they fixed the wire yesterday… nope not true! So no one has a clue what is going on. My wire is still down and I’m still annoyed as are my neighbors.
From the day I got Comcast I’ve had nothing but issues. I think this may be me breaking up with Comcast for good.

Where I live, my only choices for internet are Comcast & AT&T. I hate AT&T and discontinued my landline service with them because of their outrageous rates. But, because I stopped using a landline, I could no longer use NetZero (which I was pretty happy with & which was cheap) because it’s DSL. So, that forced me into using Comcast.
I originally got some $ 19.99/mo for 6 months for internet. Shortly before it expired, I started seeing the same deal for 12 months. So, when mine expired, I tried chatting online with their useless representatives who stick to the scripts at all costs (and who really have no clue what the policies are). That led me to going to the office. The representative there looked through everything and found me another deal for 6 more months with even faster service!
My rate went up a few months ago & I assumed it was then at the regular rate, but to my shock, I got a bill this week that was another $ 30 higher — $ 77 for JUST internet! So, I went back to the office a couple days ago. Unfortunately, they didn’t have any internet only deals, but they did offer me internet and Basic Cable + HBO for 12 months for just a couple dollars more than I’d been paying. On top of that, the representative suggested I buy my own router & modem to save the rental fee.
They gave me the box, remote & cables, but when I tried to hook it up, it said the box had to be connected to the cable outlet. I only have 1, and I needed it for the internet. I tried to chat online with the imbecile representative who, after a half hour, said I needed a splitter, was contradictory about whether the offices had them and then said I should get a technician to come out. I told him that was unacceptable & went to the office again. I explained the situation to the representative. She handed me the splitter, gave me a choice of the size cable I wanted and agreed that the online & phone people are useless.
So, while I don’t really care for Comcast as a corporation, the representatives at the Royal Oak office have always been pleasant, understanding & helpful — even suggesting I come back each time the promotional rates end.

Many reviews are geared toward Comcast corporate offices and rates. My review is focused on the Royal Oak service center itself. I have been to this center three times. My first visit was rough due to long lines and about an hour wait time. but that is not the fault of the center or its employees. Its the old people that come here to pay their bill and wonder why their old tube TV with an antenna no longer gets service. Old people should be eaten.
My other two visits to this center were extremely fast, and the employees were very nice, did not try to sell me anything I didn’t want. One visit they hooked me up with a new package deal that saved me $ 20 a month for two years (thats $ 400 people).
I recommend this service center, and recommend that old people be shipped away to another country.

Cust service is god awful. You get the feeling they think you are trapped to deal with them so they don’t help you.
You go to the place to pick up or drop off equipment and it takes 30minutes+ to do it. See pictures above of long lines. What a nightmare.
The techs they use must be those ppl that are welfare so Comcast gets a discount hiring them, because they’re all idiots that don’t know what they’re doing.
I left for WoW. Comcast is too big to care. They take customers for granted.

*****THEY ARE CROOKS!!!*******
**HIGHLY SUGGEST READING THIS BEFORE TAKING SERVICE FROM XFINITY/​COMCAST**
If I could give zero stars I would. I have had their service for going on two years. (Only internet). Now, I’m not complaining about the service because the intent works great…
I finally decided I would step it up and get cable, they had a bundle for 50mbs and 250 channels. I selected online the instalation date of ¹²⁄₁ and the selection time online was 8 – 9 which I chose instead of the two hour margin due to having to work at 10:30am. I receive a call confirming my appointment margin between **8−10**
I call customer service explaining my problem because on their website they gave me a one hour marine with would fit perfectly with my work schedule because I work a lot. They tell me they can’t guarantee to show up before 9 even though THEIR WEBSITE SAID 8 – 9. They asked if I would like to reschedule or cancel. I needed to work things out to see when I could and I was on the spot so I said to cancel…
THEY NEVER TOLD ME I WAS CANCELLING THE BUNDLE. I thought I was just cancelling the installation and I could just make another appointment when I got home.
NOPE they cancelled the bundle forcing me to spend 100 dollars more on a different bundle because the one I was planning on getting installed didn’t exist anymore.
I called them inquiring about what had happened and they told once I cancel they cancel everything and that I can’t get the original package.
I explained to them that this was HUGE mess up on their end because:
1) their website misinformed me on the times because they were false.
2) they failed to let me know what I was cancelling.
The lady who I was explaining this to had responded
«Okay? I can’t do anything about it. What would you like me to do? You can’t get the bundle.»
I responded «so I’m being punished and forced to spend 50% more because of your mistake? I would like to speak to a manager or someone superior because I feel as though you aren’t putting yourself in my shoes when i have been a loyal customer for some time and I don’t feel that I am being treated fairly for someone who gives you money every month for your service.»
SHE HUNG UP ON ME! TERRIBLE CUSTOMER SERVICE!
THEY ARE RUDE AND CROOKS!
Not once did I yell or cuss. I thoroughly explained my frustration.
They have lost a customer and I hope everyone who had taken the time to read this thinks thoroughly before signing with them.
Thank you,
Your now non existent client: Jake

I wish I could give a negative star! This is the worst company ever. They have terrible customer service and could care less what your concerns are. I spent over an hour on the phone getting transfered numerous times. I have spent more time calling them than I ever wanted to. Going in did not help these people are rude and unhelpful. I cancelled their service and even that was a daunting task to complete.

First of all, Comcast fees are outrageous and good luck trying talk to
a customer service representative. that being said going into the Comcast Royal Oak is a nightmare the wait is typically 2 to 3 hours long once you get up there they are of no help whatsoever ditch the camera go with Internet services with someone else and watch Netflix good luck.

This place has gotten bad reviews, but I can only review my own experience. (Obv!) while I did have to wait in line for a half an hour, the system was efficient as possible and my employee was extremely friendly and helpful. Get in, grab a ticket, have a seat, and wait for your number to be called. Good times on a Monday morning, folks!

Comcast is the worst place to do business with. They have the WORST customer service, in-​person and on the phone. Dealing with them on the phone IS THE WORST.
They are useless pieces of shit and are here to provide «superior customer experience» like they say but well waste your time, energy, money. The company deserves to go out of business, they’ll do the country a favor that way.

I know I know… going to turn in my equipment on a Saturday due to a move might be pushing it a bit, but when I got to this service center 15 minutes after they opened, the line was out the door with at least an over wait. If there are customers like me who are just turning in equipment (or doing something that does not require a bunch of attention), there should be a special window open just for that. I gave up and called the 800 number and scheduled a technician to just come pick the equipment up from my house if I leave it outside the day of the appointment — a much better option.
UPDATE: well after making the appointment, no one ever showed up, so I called again… twice. Each following appointment, no one picked up the equipment. I finally got someone on the 800 number to tell me they don’t pick up equipment unless someone is actually home. So I had to leave early from work after all to get this stuff turned in, as I had been holding the equipment even a week after I moved.
Moral of the story, 800 number customer service absolutely sucks. The CS in person at the royal oak location are at least nice and I got an apology from the person who helped me for all the other idiots put me through. I’m glad now we went with U Verse.

1−800-Comcast is a real bear to deal with. I had an issue with my cable box once and brought it here. They were actually nice and helpful! I’ve been here twice since then and both have been surprisingly successful trips. I’ve also been lucky to have had short lines each time.
My most recent visit was to try and reduce my monthly bill amount. The service person was able to help out and suggested I call the «retention department» for further assistance. They were able to save me a huge chunk off the monthly bill just by asking.
I will be forever scarred from the 1 – 800 number but this in-​store location is A-​OK.