Max Walsh MD PC

I’ve been going to Dr. Walsh for my entire life for everything from injuries during playtime and sports to now yearly eye exams. His office is sometimes a little busy, but that is because Dr. Walsh is the only person that works on you. Instead of different assistants giving you the exam, it is Dr. Walsh every time. His office is also pretty good at getting you into see Dr. Walsh when you have an emergency. I once had something scratch my eye and within the day he saw me and soon I was all better. I now come here for glasses and contacts and they always have unique styles that I love wearing. I recently purchased a pair of glasses that I had never seen in any store and whenever I wear them out I receive compliments. Overall, Dr. Walsh is a great doctor who loves what he does and takes great care to ensure that you have a thorough exam.

When I was younger, my mom always took me to the most expensive eye doctor in town. We didn’t have a ton of money to throw around, and could’ve gone to the local optical center inside the supermarket (you know the ones I’m talking about) but she said this doctor was the best, and when it comes to your preventive health — dental, eye care, etc — you shouldn’t skimp.
So it goes with Dr. Walsh. He is a very nice man with many year of experience that knows what he’s doing. You will probably walk out of his office with the advice and products you need to maintain healthy vision.
That’s all of the nice things I have to say about this business.
I went in initially for two things: to have an eye exam and to re-​order contact lenses. Not too hard, right?
Usually when you step into an office, at the very least, the receptionist looks up, greets you, and invites you to sign in. I won’t get into details, but I had to come in to this visit about 5 times in the span of 2 weeks (for my husband and myself), and not once did the receptionist EVER LOOK UP TO ACKNOWLEDGE MY PRESENCE. Dr. Walsh may have great bedside manner and years of experience, but his reception staff makes a terrible first impression. I actually had to tap on the glass to tell this chick why I was even there, and to ask for the sign-​in sheet so I could actually be seen. I thought sarcastically apologizing for interrupting her day with my business. I totally kept my mouth shut.
Later … after my pupils were dilated, I sat in a separate waiting room and a woman stopped in, asking if I was interested in looking at eyeglasses. I told her my coverage would allow contacts and an exam only. She encouraged me to just «try some on». I’d gotten tired of waiting and waiting, so I followed her into the front area and started trying some frames on. I thought, «Why not?» It had been 7 years since I’d gotten a pair of glasses, and I was bored. (And I guess I’m a pushover.)
They didn’t have any I liked. And I can assure you that the prices are not marked on any pair — they must figure price isn’t important to their clients. I told her, «I really came in for contacts. My prescription hasn’t even changed enough to justify getting a new pair of glasses.» Here’s the hard sell: she told me that my prescription had changed slightly, and since there weren’t any frames that would suit me, if I would just bring in my existing pair, they could just order me some new lenses. She did the math for me, but conveniently left out the cost of the contacts. I told the girl at the front desk I would buy the contacts online.
Sigh. I hate saying no to salespeople.
Not only did this office charge me for the entire exam (when they knew full well that I had VSP and obligated for only the co-​pay), as I realized after I got home, but this saleswoman talked me into buying lenses that in retrospect I’m sure I could have done without. It took three phone calls, three more transactions (one new charge and two refunds) and another visit to get things straight. Pain in the ass.
Bottom line:
When I go into a medical office, I want to be treated, not sold something. And I thought the receptionist’s job is to greet clients, not ignore them. Dr Walsh’s people make him look bad. They’re either friendly and pushy because they have a sales quota to worry about, or they completely ignore you.