AT&T

I love AT&T for the phone service not the customer service. I came in because my account has been messed up for some time, I had been paying for a line I didn’t even have which happened with a mix up when I had ordered to have an iPhone 6s added to my account. KENYSHA had helped me, it was pretty busy and I thought I’d have to wait a while but she assisted me pretty fast (probably because I was also singing up for cable that day too). She cancelled the line that I had been being over charged for and I asked would my account be credited for the time I had over paid and she told me to call customer service and they could do it for me. I CAME INTO THE STORE SO THAT YOU COULD HELP ME NO SO YOU CAN GIVE ME A NUMBER TO CALL. Annoying. Online the prices were showing 34 bucks for cable and phone but she quoted me for a package of 58 bucks per month which was fine it was still cheaper than comcast. I kept asking her to make sure that it was going to be 58 in total monthly right and she said yes. I saw the paperwork before I left and I said it doesn’t match what your telling me and she explained it’s just the first bill or whatever it will be 58 $. I’m looking at my bill now at it is saying its 78 a month. REALLY ??? I’m so pissed. I called customer service and they had no idea what I was talking about ??? I ended up calling customer service a second one and my account was able to be credited for the time I over payed but still I’m not happy.

Never had such an awful experience. The sales reps here will NOT help you unless they are making comission. They will pretend it’s not their problem and kick you out of their store.
I had a good experience with Colin (tall black guy), he will help and do his best to resolve your problem and isn’t all about comissions. Everybody else is about that comission $$$

Sean Alami deserves 5 stars. He was very courteous and helpful. He set up my new phone and answered all my concerns. I appreciate his time and work. Thank you Sean!

I came in because my phone wasn’t activated correctly and Orville worked for 2 hours to fix the problem with my account and gave me a discount on my case and screen protector at the end of it. I’m really appreciative of Orville doing everything he could to fix our problems and let us leave happy. I came in upset and left very happy.

I had been having horrible luck and service when I called AT&T, so I thought I would go in person to resolve my issues. I was assisted by Sean and had a great experience. I had my 6 month old son with me and Sean did his best to make my experience and speedy as possible. I will go in person for every phone issue moving forward and I am very pleased with the great customer service I received!

My first Unilocal review…
Kalyshna. or something like that. Black girl short yellowish hair. Anyway, i wanted to get a new Sim card for my new s6 unlocked. I didnt purchase the phone from att so there needed to be some registering my phone to do. I told her all this and told her my current sim card doesnt work for it and the phone gives me the no known network error. I dont know if she was having a bad day or if she just didnt want to help me because she wasnt going to make any commission off me. I can tell she didnt want to deal with me though, the moment she came to me. Usually youd have introductions and stuff. After i told her my problem she said there was nothing she could do. Wtf. So i decided i had to hold her hand and guide her thru the process of getting a new sim card. Basically. Worst attitude towards a person ever. She never apologized after finding out she was wrong. Heck i even apologized just to see what shed say. Some people are too spoiled and this one is one of them. Dont go if you arent looking forward to having a bad day.

Came today to upgrade my iPhone from the 6 to the 6s!
I thought it would be crazy busy on Friday but when we came it was only a 10 minute wait.
We were greeted right away but the employee who took our name down!
We were assisted by Vanessa Mae who was extremely nice and helped us through the process. She actually helped us last year with he iPhone 6 upgrade so we were happy to see her again!
Vanessa is extremely professional and did her best to get us the best deal regarding the upgrade. She explained each detail from month to month payments, buy back deals, etc. Vanessa walked us through our new iPhone set ups as well and even out our occurring phone screen protectors on our new phones!
If you come to this location, ask for Vanessa! Her boss Craig is a cool guy too! The team is all friendly and helpful!

I see four sales rep killing time and I’m waiting for my number for more than an hour now.
How hard is to keep a customer happy who is going to spend $ 600 on an new iPhone

So, it was finally the time to make the switch from Verizon to AT&T AANNDD from iphone to galaxy.
Both my mom and I got our phones from this store a month apart. When we went for my mom, we were greeted immidately at the door and checked in. we alsp eneded up waiting 45 minutes before being helped. My mom was helped by Orvile. He was very helpful and knowledgeable about all things AT&T as well as hooking us up with a awesome plan thanks to my girlfriends long standing contract and other options we had. The process took forever… but that was partly due to my mom being awful with technology and insisting everything was done for her in store. What happens next is why this store lost 1 star… Orville changed our payment date, primary account holder and billing information without the account holders permission, which ended up costing us more on the bill than was expected.
Fast forward one month and it’s my turn. I personally was helped by Travis (who did an amazing job). Excellent customer service, he recognized I had previously researched my decision and only battled me on the color I was choosing (scratches on dark colored phones show up more than on light colored phones… makes sense now!). I personally felt throughout my time in the store that the entire staff today was vibrant, friendly, helpful, and efficient. I waited 30 minutes, but expected to and planned on going to petsmart. Once it was my turn, I was playing with my new galaxy 6 active out the front door in half an hour.
Honestly, this place deserves 5 stars. The service here is awesome. It lost a star because of the financial mishap

Rude staff. One employee was shady at price quotes.
I went in and was checked in by a very polite man. He told me the wait would be about 15 minutes. I walked the walls and was looking at phones. After about 30 minutes I walked by the door and was getting ready to leave. Other people left due to the wait. Then about 4 other staff members came on the floor, back from break I guess.
The man that checked me in told someone named Steve to help me next. Steve looked at him, looked at me, and muttered «hold on» while he kept looking at his work tablet. Steven than asked, «are you Melissa?» I said «no, my name is Kay.» The man who checked me in said again, just help her she got skipped and is over due for assistance. Steve, looking dazed, then asked me «are you Michelle?» I said «No» again. I should have walked out then!
Steve came over and asked me how he could help. Bu I believe his exact words were «So what did you need?» I said I wanted to get a plan priced out. He eventually walked me over to a table after starting our conversation awkwardly in front of the entrance doors. He was running a «quote», if you could call it that, on the tablet when a MANAGER (it said manager on his name badge) bolted over, snatched Steve’s tablet, pulled up a different page, wrote a number down on a post it, gave Steve back the tablet and said «needed a number, sorry» and walked away.
Then Steve told me it would be about $ 101 a month, with a 24 month phone payment. But He picked a random phone protection policy, never once going over the different ones since the cost can vary. After he told me it was $ 40 for the data and $ 40 for the service, I said «So its $ 101 every month, final bill?»
He said” yes.“
I said «all taxes?»
He said «Oh no, it like… ummm… $ 110 or $ 115»
$ 10 – 15 a month in hidden taxes???
I am assuming he was incorrect, but at that point I had enough. I walked out.

I am currently sitting at the AT&T store and am being serviced by Kenysha who is Awesome! It’s been 3 years since we’ve had new phones and Kenysha gave us red carpet treatment! She is knowledgeable, has great personality and hooked up all our new toys! We did not feel rushed in our experience; rather we were given training and excellent customer service. Kenysha’s humor and conversation made our visit that much better!

Vanessa Mae was very courteous and helpful. Thorough and Very Pleasant to work with. Always Smiling and Very Knowledgable about the Products and Services

Unilocal Review number three-​four-​five! Davis didn’t have the S6 I wanted in stock so my next closest choices were either Natomas or Arden. This one’s located near the Applebees end of the complex, open 10 till 8pm weekdays. Spacious store. Made an appointment easily through the AT&T website. Checked in upon arrival and immediately was bumped to the top of the queue. I went over to a demo phone to try it out for a minute or two then my name was called already! Vanessa Mae W. helped me with everything, it really was a pleasant experience overall. Setup a Next upgrade for current share plan, transferred content from my Apple device to new Samsung device (AT&T mobile transfer and Samsung Smart switch apps as well as direct cable transfer options), setup Samsung account, Plenti account, insurance options etc. With the purchase of a Galaxy S6, bundle offer included a free Samsung Galaxy Tab 4 8.0 tablet which was a pretty sweet deal if you ask me. Also went with the tempered glass screen protector for the phone, didn’t buy a case from them though. The entire transaction did take an hour or so but with zero wait time and things went pretty easily and smoothly. Great job Natomas store! Thanks for hooking me up with my new S6, a huge move for a former iPhone owner. She answered my ton of questions, even little things about navigating the phone, which I’m sure I’ll figure out eventually. #learningcurve

This store is awesome. Love the staff. Went to atnt at the one near arden mall. They wouldn’t trade in my phone because it was dented on the side housing. The silver part to the galaxy s6. They wanted me to pay 300 plus since I was on the next plan. So then I decided to try this store which was located near my place. Kim no questions asked everything was good. The store I TRUXEL RD took my phone. The one on ARDEN DID NOT! So DON’T GO TO THE ONE ON ARDEN THEY WILL RIP YOU OFF.
TRUXEL AT&T IS AWESOME!!!

The wait time is ridiculous. So get here at 8am to be surveyed by 4pm ! Even if it is something simple.

DO not I repeat DO not do business with this store! The manager is a huge joke and thinks he is slick trying to get away with not calling corporate when I spent an hour on the phone with them and was told that going to the ATT store and asking them to call Corporate would resolve my dispute. This place is a joke and They need to be looked into for shady business practices. Calling your friend that supposedly works for the interactions between «authorized dealers» and Corporate is shady and not the way to handle Customer Service. I demanding they call Corporate and they refused to. I will be taking my Business elsewhere!

Just came in today to figure out the details of our family share plan. For the first time Ever in a little over 5 years I had received exceptional customer service from a man named Sean. He took the time to answer all my questions (and there were many) and also took the time to break down each line in my very complicated family plan. He was amazing and knowledgable and had such a positive attitude the entire time. I am very appreciative of all his help.

I came here a few weeks ago to try and get my hands on the iPhone 6 plus but of course they were sold out and I had to pre-​order it. I will say that it did take them a few mins to acknowledge me and add me onto their wait list. (Don’t walk pass the front door or browse the store because you won’t get helped or added onto their «wait list»)
I was greeted by I want to say his name is David (can’t remember) he was super helpful and assisted me with the pre order. Answered all my questions and made small talk while processing my order. But a few days later I had to come back in and was greeted by Matthew. He on the other hand was somewhat helpful but strictly business. He was trying to push other services that AT&T offered from their internet to TV to Alarm system. I really didn’t appreciate that since it was kinda pushing away for the main reason I came in was to get a new SIM card for another phone line.

Chris was very helpful!!! Not too crazy or crowded. Good size, smaller than most AT&Ts I have been too.
Oh and I absolutely love when they hold the door for me :)

Came here with a friend to get her old phone activated and to order a new phone when she lost her phone.
The staff was very helpful and informative on the process. He helped us put a claim in and also reactivate her old phone after.
The manager was also really friendly and came by to make sure everything was going well. It was nice to see a manager checking on customers.
Customer service was great and an easily accessible location.