Chipotle Mexican Grill

Ok, let me begin by saying that it takes something spectacular to get me to write a review on a chain restaurant. However, they did something that no other chipotle had done thus far. They didn’t poison me! Every Chipotle I have been into thus far I have asked for brown rice in my burrito bowl without cilantro because it tastes like soap and makes me sick. The Manager told me that wasn’t a problem, went to the back and got me some brown rice and it had no cilantro!!! Yay!!! He saved the day!!!

Quick service from their friendly staff. They ran out of their fajita when they got around serving my friend but they were happy to bring us a whole fresh batch while we were getting started with our burrito bowls. The portion of carnita that I got was really generous. This location is close to sac state and would totally come back to get a quick bite.

Great food and service is much faster now!

I’m not surprise that every time I visit this Chiptole there’s always new workers. I went in to get a burrito bowl, and OMG!!! The server barely gave me any meat, rice, or beans! I was going to ask for more, but didn’t want to get charge for extras. At other places my burrito bowl will last for 2-​meals. The portion here is very small. I advise people to avoid this Chiptole. Servers are pretty rude too. They’ll take your order, scoop small portion of meat/​rice/​beans, then talk to co-​worker, then gets back to finish your food, and then talk some more.

So dig this, I had a hankering for Chipotle, this place is close by, I figured why not.
The first sign this was not going to bode well for me, was the fact 3 employees are standing around while 1 overwhelmed person is warming tortillas, completing orders.
Second sign, the meats and condiments were low.
Third sign, the rightfully overwhelmed girl is on auto pilot. She’s making a burrito bowl, which I assumed was for someone but I had to make sure. I clarified I requested a burrito — she tells me I asked for a bowl.
Uh, no. I said burrito.
So she warms a tortilla and dumps the bowl condiments (chicken, rice, & black beans) in the tortilla. I hate chipotle’s rice and I hate beans. So at this point because she’s overwhelmed and I feel bad for her I take the L. I’ve already decided a homeless person is going to eat well tonight and the next time I think I want Chipotle I’ll revisit this post.
But insult to injury:
The cashier gives me a buy 1 get 1 free card. Son, you should be paying me for dealing with this and giving her a raise for not losing her shit while you and your other co-​workers are chilling and she’s doing all the work.
I really hope that hardworking chipotle elf finds a new gig, soon. She deserves a team, for now she will be the Kobe of Chipotle on Folsom Blvd.

Was just browsing on Unilocal and came across to this.
While i was living in sacramento, this was my very first place i tried Chipotle :) i remembered getting the chicken burrito and stuffed it up with everything including guamole and alot of sour cream !

Literally the worst chipotle I’ve ever been to! There was 7 employees working and only one person making food while the others stood around and talked to each other. There was a line and none of the employees even thought to stop talking and help the customers who were waiting in line. Ordered our food at 8 pm on a Friday night and they put it to go without even asking if it was for here or to go even though they don’t close for another 2 hours. The dining room was dirty and the food was cold and not of chipotles standard that I’ve had at every other chipotle I’ve been to. I will not be coming back to this chipotle ever again.

Customer service is definitely not a strong value at this location… This location was out of guacamole… Like WTF??? There were like ten employees and they were all just standing around. I’ll never be back. FYI… They have rats!!!

Past 11 currently 11:04 and they are still not open… employees inside are hustling and just keep looking at the 10 people standing outside. As a business you should be open at opening time not hustling because your waited til last minute to get it together…

I love Chipotle. I really do. We however get sub par service here. On multiple (3+ times) for an online order, past the time (10 – 15 mins) and they have yet to have it ready. The whole point of the app and online ordering is to avoid the line and waiting. Once it was even quicker to go through the line rather than waiting for them to recognize me at the register.
The staff also don’t know how to make a quesarito properly, which broke my husband’s heart on multiple occasions. Haha.
Of course we will keep coming here as it’s by the house and we love it but it saddens me to expect inconsistent customer service from them.

I’ve been to this location a ton of times and I don’t know why I keep coming back. There’s always an issue with my order but I keep thinking it’ll be better the next time. This is a chain for crying out loud… there are standards they have to live up to, after all. I’ve had quesadillas where the cheese clearly isn’t melted at all, undercooked meat and awful corn salsa. Twice last month I was given FROZEN corn salsa. Do you know how disgusting and off putting it is to bite into a bowl or burrito with corn that’s not defrosted thoroughly?! Yuck! It brings down the temperature of everything else and it’s just unpleasant to bite into.
The 2 stars are for the handful of employees who are really friendly.

I like chipotle, but this location sucks. They put hardly any meat on it and wayyy to much gross rice. Last time I went in was after work, about 8pm, asked for a bowl with ½ amt of rice and carnitas. The girl and the girl down the line were arguing about who was going to «pre-​close», and the 1^st girl put sofritas on it instead of carnitas and walked away mad at her coworker. I didn’t complain, just told the girl she put on sofritas and I wanted carnitas-​nicely. She looked at me, looked at the bowl, sighed, turned around and THREW the bowl into the garbage. Hard. Like I ruined her whole night. Told me next time to mention it before she puts it on. Um I did, when she asked me which meat. Finished my bowl and walked off.
They are always out of stuff too.

I’m giving this location 3 stars because although the food is always stellar, it’s the tiniest Chipotle restaurant ever! It’s uncomfortably small and always packed. The last time I phoned in an order and was told it’d be a 12 minute wait, when I got there, so many other people were also in the phone line, and it took a half hour to get my food while walk-​in customerscame and went 3 times over.
Was glad that we all got comped our meals, however.
I noticed this location reducing their portion sizes, making their food seem pretty pricey. I haven’t returned in while :/

I prefer this location over the EG one because the lines are shorter, and food is always ready.
Staff is friendly and they’ve never messed up on food or prices.
The only complaint is that parking is always full so sometimes you have to park in the Rite Aid parking nearby and walk over.

Chipotle is always busy! However the lines move fairly fast.
Ambiance: same as other chipotles
Décor: metals and wood. I like the stool bar ones with the huge countertops for seating.
I always get the burrito bowl. I feel like this place gives less serving of everything compared to other places, but it’s still ok.
Not sure if it’s this one or the taste of chipotle is just kind of regular now. It doesn’t always hit the spot. But none the less it still lives up to its reputation.
Recommend: less sodium please. Next best thing to trying to eat healthy when you didn’t meal prep and trying to be cost efficient (but clearly you got to say no rice, cheese, or sour cream… And they portion control the serving for you. Lol)

This East Sacramento Chipotle is my top favorite place to eat, and it’s closer to my home! There are some good, ample of parking in this strip mall lot, so you can park anywhere you want. Their employees are very friendly and hospitality; no issues at all for me. The mobile app ordering process went flawless, and it made my order completely right!
Now for the ordering process. I’ve ordered a burrito bowl (half chicken and half steak) meal with various toppings (brown rice, mild salsa, guacamole, etc.) Their cooking process have done alright although some steak cooking can be mixed if it’s cooked and heated in medium or well done. Their food tasted very good and fresh, so I can eat the entire burrito bowl in no time!
Overall, the East Sac Chipotle has done a terrific job for making some good, comfort foods that you can eat your own creations of burritos, burrito bowls, tacos, etc. that makes your mouth tasty.

I prefer this Chipotle over the downtown location. Slightly less crowded, slightly better parking, slightly fewer screw ups because of employees rushing to tackle a seemingly endless line of customers.
Chipotle locations are as cookie-​cutter as any fast-​food, so to talk up one location over another would be blowing a lot of smoke unless there were some serious differences in food quality or service. I go here enough that it would be hypocritical for me to rate them any lower. After all, as fast foods go, this is by far the healthiest, freshest, most ethical of the bunch.

Meh… I’ll give it three, because the staff was actually pretty friendly.
I went there not knowing what to expect… short of the «Chipotl-​away» from South Park. Fortunately, the need for that did not occur.
The actual taste was, as I said, «meh.» Without wanting to start a philosophical debate, I don’t care about organic or not, I just want taste. This is basically a higher quality taco bell and a Subway had a bastardized child. The burrito was tolerable, but was somewhat lacking in flavor. Some bites of the chicken were great, others stringy.
Also, $ 9 for a chicken burrito and a soda seems ridiculous. I’d rather pay for flavor, not that the cow shit to grow the beans comes from a cow fed gluten free grain.
This is more of a «if everyone wants to go, I’ll go… but I certainly won’t be heading back any time soon.»
Service gives it a 3, as everyone was nice and quick, but taste would be a 2

I love chipotle… heck…it’s in my Unilocal nickname for crissakes… this chipotle though… was highly disappointing. I came on a Sunday night. Very slow… maybe 3 or 4 people in line. It was clear from the get-​go that things were out of hand. Staff members didn’t seem to be getting along, and worse yet, every single table had trash on it. I was not impressed. I give them two stars instead of one because (a) every restaurant can have a bad night… it happens, and (b) it’s chipotle, which will always hold a warm space in my guacamole filled heart.

things to LIKE on their menu .
Sofritas Bowl. marinated tofu and just add on the veggies with brown rice option
NICE CHIPOTLE!