Clarke & Rush

Sadly, I have not even had a Clarke and Rush technician out to our house yet and I must give them a bad review. I called this morning with a semi– urgent plumbing need. We are in the middle of a remodel project and when our contractors opened up a wall, we discovered that our water heater vent duct had become disconnected and has been blowing hot exhaust into the wood framing, charring the wood. It’s a miracle the house hasn’t caught fire. We obviously need to replace the vent system before the construction can continue. I explained our situation to the customer service operator and the need to get this done quickly before a fire started. She took all my information and said she could have a plumber over to give us an estimate between 4 and 6:00 this evening.
No one ever showed up. I called Clarke and Rush shortly after 6pm to see if anyone was still coming. I got an answering service who took my information all over again (shouldn’t my information have been in the system already since I gave it to them this morning??) and said she would pass my information on to a service technician who would call me back shortly.
No one ever called back… I am extremely disappointed with this unacceptably bad customer service. I expected far better of this company. Not showing up for an appointment and no call to explain what happened?! Sorry– you don’t get a second chance with level of unprofessionalism! We will be choosing another plumbing company who shows up on time and returns calls.

John W came by after our AC stopped working. He discovered that the wire to the compressor had been chewed by a roof rat! Did a great job fixing the problem and performing our annual service. He went out of his way to explain everything and make it as convenient to our schedule too.

We went with Clark & Rush because of the fact how the salesman insured us that a particular crew who have been installing mini-​spilts and he had this incredible confidence for the crew. He also talked us into the Carrier Mini-​spilt too. We did financing through SMUD.
The unit was installed in February and it was not installed by this incredible crew who knew how to install a mini-​spilt. That was the first oops. So this other crew had to install in the rain our brand new unit, they flare-​fit and sweat the line set in the rain. The very next day we found that the lines were leaking Freon, we called and they sent a service guy out. He replaced the complete line set and flare to fitting without a sweat joint. It doesn’t get better and we have been very patient.
We also have something else going on with the inside part of our mini-​spilt unit, a smell that is not polite and we have complained to each service guy who has been out here. The inside unit lid came down on my husband’s head due to it cracking because he was checking the filters figuring it could’ve been the filters for the smell and it wasn’t it.
Once more we called Clark & Rush, still patient and wondering what is going on. The third service guy came out and found that the outside lines are still leaking and he has to be rescheduled to come out and fix a problem that we thought was fixed.
OH YEAH… All three of these experienced service/​installers had no knowledge of the Carrier Mini-Spilt…I am not ecstatic about that. We have questioned the crews about what the unit can and cannot do and they have no idea what it does, we even asked the customer service on the phone and they also have no idea too.
We had the third service guy out here 3 days ago and the smell has not gone away.
For the last 26 years the same A/​C wall unit worked like a work-​horse with ZERO SMELLS and we took it out due to remodeling our home. We have left the inside wall exposed and we are not able to do any finishing inside due to the ongoing issues.
My husband spoke with Clark & Rush and told them that we are frustrated and they said that they will have a service manager call us after he said about taking this grieve to the social media level and maybe involving a consumer advocate as well… we have yet to receive that call.
We have a lot of contractors in our home in the last 4 months due to the remodeling and there was a couple of mistakes and the contractors met us half-​way by giving a discount. We have even referred a friend to Clark & Rush and we haven’t received any referral fee for referring her.
Last night we again have found that newest work done on the lines that there is the oil that indicates a Freon Leak is there… Yeah not happy.

My rental property manager called to tell me that the heat and air unit at a property I own wasn’t holding an even temperature, and, at times, was shutting off. I requested that he also ask the repairman to 1) give an estimate for replacing the intake grill, as the current grill was difficult to open and 2) check out the entire heat and air unit for any «maintenance needed» items.
The repairman replaced the hot surface igniter for $ 250. Their estimate for replacing the grill and cleaning the «indoor coil» was $ 450, which seemed high; I needed a second opinion.
Over the past five years, Clarke and Rush had replaced five heat and air units for me. I had never called them for repairs, but they had earned my confidence. I asked them to check the entire unit.
Several days later, Clarke and Rush emailed a «Work Suggested» form, with the following items (my comment italicized):
ESA (ESA wasn’t defined. Extended service agreement?) $ 159.
Blower clean – found blower and wheel very dirty $ 229.
Clean the evaporator (coil) $ 329.
Found blower run capacitor leaking oil $ 129.
Gas line doesn’t have a sediment trap $ 229.
No condensate trap on evaporator coil condensate line $ 129.
Remove old intake grill and install new filter grill $ 229.
Total $ 1,433
Two weeks after the Clarke and Rush appointment, the tenant reported that the furnace still wasn’t holding an even temperature. The igniter was not the problem — $ 250 wasted.
A friend recommended Southern Comfort Heating and Air. I met Mark at the property and watched as he worked. The evaporator coil and blower were inside a difficult-​to-​access compartment behind pipes and coolant lines, and required a bore scope to examine. Mark said the coil and blower had only a light layer of dust. Surprised, I asked to look; both were nearly dust free.
Southern Comfort Heating and Air’s invoice:
Blower and wheel are clean 000.
Evaporator is clean 000.
Replace capacitor $ 61 (NOT $ 129).
Replace intake grill $ 86 (NOT $ 229).
Retrofit not required for the sediment or condensate trap. 000
Check out the unit and service call $ 89.
Replace defective thermostat, which fixed the problem $ 182.
Total $ 418.
So much for loyalty!!! When I call a company, talent is important, but trustworthiness is even more so. I have other rental units, but I’LL NEVER CALL CLARKE AND RUSH AGAIN.

An excellent company to work with prompt kept their appointments did the service in one day and a great price.
Put us on the server schedule very quickly took care of all the smud financing paperwork team came in and replaced our 40-​year-​old HVAC unit quickly and professionally. So far so good!

I am very pleased to say that the owner of Clark and Rush does indeed read the Unilocal reviews. I previously posted review of the negative experience I had, and several weeks later I received a call from the owner. He was very kind and went through the list of things that had gone wrong with my experience. He also had his staff give me a call, make an appointment, and come out and go through the entire hit list of things that could be addressed and resolved. I am now very happy with the follow-​up and service that occurred.

Clarke and Rush upgraded our insulation. We had gotten a bid from another company that seemed excessive and came with a shocking price tag (BB). Michael the Urquidez the advisor was thorough and professional, scheduling was easy. I was not looking forward to having the insulation blown in (the mess) but Brian Seiler put down tarps, removed his shoes and Protected corners that might be at risk for contact with the hose. He was personable professional thorough and no mess left behind. I recommend this company with its great employees to anyone.

Today we had Sergej, Brian, and George come to our home to install our new heating and air unit. They were just so Great! The work was done so well and when they finished they cleaned up everything spotless. We want to thank you and know we will have many great years wth the new unit.

So happy with our windows!!! Great service from Tony to Chris and Nick installing the windows!!! Will definitely go with this company again!!!

So glad we chose Clarke & Rush! Steve and Billy were excellent technicians! They showed up early, worked efficiently and swiftly and made sure the site was cleaned up when they left for the day! They installed a new quieter heating and air conditioning unit and new water heater. I couldn’t be happier!

Had to replace a fried control board on our aging HVAC system. Being a Carrier Authorized Dealer, C&R was our first choice. Our technician Zach Hackett was very professional, courteous, prompt, and honest. The office staff who would call for reminders and dispatch were also very nice. Unfortunately, due to the age of our HVAC unit, they weren’t able to guarantee anything. They have, however, earned a spot at the bidding table when we do eventually replace our system in a few months.

My husband and I just had our aged HVAC system replaced by Dustin, Luke, and George. Everyone was very polite and Dustin did a great job of setting expectations for each day’s work, accomplishing all that was promised in a timely way. We’ve had Clarke & Rush do our twice-​annual inspections for many years when a the company that installed our unit said they couldn’t replace a needed part, even though they had it on their truck while we were enrolled in *their* 2x annually service program! We were glad we found C&R, and their quote for replacing our old unit was under a competitor’s bid. Way to keep customers coming back, Clarke & Rush!

We were lucky enough to get Aaron and Dominick who are fantastic technicians at Clark and Rush for our home improvement. They are a pair of brothers, and are an efficient team. We were completely impressed by their worth ethic and efforts. They replaced the ducting in the attic, and put in a whole house fan. The crew that did the insulation removal was also very efficient as well.
Clark and Rush has been a great choice for our air system improvement. We are very pleased with their work. We are using the Ygrene program, and the guys even had the rebate program forms for SMUD at the ready at the end of the installation process. Talk about going the extra mile!!!

We chose wisely by having Clarke & Rush install our air conditioner and heater. Serge and Tim were the rock stars that handle the majority of the project and they did it seamlessly. Besides being professional and knowledgeable they were quiet and possess a honest work ethnic that is greatly appreciated. My husband is a real estate broker and he will happily refer clients to Clarke & Rush to achieve the very best results. They work as a winning team to make sure you are 100% satisfied. Thanks guys, we really appreciate how hard you worked.
Staying cool and happy,
Anne Betchley

I am so pleased with my service from Clarke and Rush! From beginning to end, I had the feeling of small town hospitality but with big business results. There are a lot of companies out there that say the customers thoughts, feelings and opinions matter, but Clarke and Rush went above and beyond to make me feel important.
Aaron, came out on more than one occasion to explain the process and the products to us. He gave us appropriate options and explained them all thoroughly. I didn’t feel like I was being pushed in to buying a lot of stuff that I didn’t need and anytime there were any hiccups along the way, he was there to help.
I spent three days with Mike and Barry from my install team and they too explained the process the whole way through. Every questions and/​or concern I had was answered with a smile and they were great with my dogs!
I didn’t get to know Art and Scott very well but that is because they completed my insulation so fast and efficient we didn’t have time for any chit chat. Thanks guys!
Next Scott came out because of a problem with my tankless water heater communicating with my showers and although we haven’t entirely fixed the problem yet, he gave us some very good ideas and options to try.
Lastly, a big thank you to Terri, Heather, Joanna and everyone else who has helped me during this process. You all made it seamless. I would recommend Clarke and Rush to anyone. Check them out!

I had a spiritual experience looking for the right company to replace my 40yr old HVAC. I asked for a sign. Wow, three times that day a commercial for Clarke & Rush came on the TV — three times — so I got the message and am very happy I listened. I give Clarke & Rush an A+. Blake was professional and friendly and worked out my quote, which by the way, was the best one I received. The installers, Steve and Billy –well I give them an A++. You couldn’t ask for a better team. They worked non-​stop all day and always had time to be friendly and answer all my questions. Kudos to Steve and Billy. I will recommend Clarke & Rush to anyone who asks.

I had a month long debacle with Beutler in the 107 degree heat wave in Sacramento and needed rescued from the heat. All Beutler wanted to do was sell me a new unit. We have a very expensive unit installed originally by Beutler and should not have to be replaced after 8 years. Clarke & Rush came in, were professional, exceptionally fast, and handled us with great care and integrity. Dustin & Luke came in to save what Beutler had incorrectly done in the past (more my observation than theirs — they did not trash talk, it was from my own observation). I would highly recommend Clarke & Rush!!!

Oh my God!
Our a.c. unit went out! You don’t really appreciate your a.c. unit until it goes out on a weekend of over 100° outside.
We were able to keep it below 90° in the house… thank goodness (I know, haha…)but my father in law opened up the old fashioned phone book, came across Clarke & Rush, and gave them a call. They were swamped with simular issues, so they were able to make it out the next day between 3 – 5.
Jon walked up to our door just before 4. Nice guy, dressed professional. He spoke to us briefly about what was going on and he was off into the heat. Worst case scenario, it was going to cost over $ 600 :-()
After being outside for quite a while we offered him an ice cold bottled water.
Jon was so nice and appreciative the entire time he was here… and we were the ones getting serviced and so thankful that he made it out.
We appreciated the time he took in looking at our a.c. unit and trouble shooting what the issues could be.
Jon came in, let us know that it wasn’t going to cost an arm & a leg, and that he was fixing the problem-​I forgot what he said it was, but what counts?
Jon Wiltshire is our hero! He fixed it!
We were only able to talk to him for a few min, and he told us how much working for Clarke & Rush means to him. He sounds like a very valuable asset to your company.
Thank you Charke & Rush for sending Jon out.

We had our HVAC replaced today by Clarke & Rush.
Dominick, Aaron and Eric were very professional and knowledgeable! They completed the install in a timely manner, just in time for the hottest part of the day! Thank you Clarke & Rush!

Rusty and crew with the HVAC install team and Brain Seiler and AAron with the insulation install team were amazing! HVAC installed Moday in under 5 hours and Wednesday insulation installed in 5 hours, Clean, professional, courteous, polite and knowledgeable teams.
LOVE Clarke & Rush and highly recommend!