Cortopassi Tile & Stone

What amazing service! This is the premier tile company in Sacramento for unbeatable customer service provided by Josh who is behind the counter, meeting your every need.
I will never shop anywhere else for the best inventory, supplies and prices. Josh is the greatest guy ever!!!

If I could give this company zero I would. I purchased a blade there for $ 55, and when I took it home and put it on the new saw it was chipping the edges of every single tile. I put the blade that came with the saw, which is more often than not of less quality than a premium blade, and it actually cut much better than the blade that I had purchased from Cortopassi.
I called to see if they would return the blade after only four days, or even Credit the money towards a much better blade that was $ 100.
The owner said he would only consider a refund only after he took the blade home and made cuts on his personal saw with the blade. He wouldn’t even consider another viable option.
His response was, «many people have brought in blades and I have use them on my saw and they cut just fine.»
That told me two things:
1. Many other customers have had similar experiences to mine, purchasing a crappy blade from them, and
2. He was going to take my blade, get the most use out of it, and then give it back to me and say it cuts fine to avoid giving me a refund.
They claim to be a family owned business that cares about customer service, but they are the worst tile company I have dealt with thus far
STAY AWAY!!!

I like this store, when I was doing home remodeling in 2008 – 2009 I was in here all the time buying the most unusual tile and supplies that no one else seemed to have. I highly recommend this business!

Very poor customer service. The sales person (blonde woman) offered no help and was more interested in putting things away than in helping me. I was told to just look around and see if I liked anything.
What a contrast between this place and Emser tile down the street where I will be buying my tiles.

will not be recommending Cortopassi to anyone again. Placed 2 orders separately for bathroom remodels. We spent several hours at the store at our initial visit after their computer broke down and they had to re-​hand-​write our order. They said our 2^nd order would be completed the next day. Three days later our contractor picked up our 1^st order and asked about the 2^nd order. It had not been completed yet. They called our house and asked for a credit card number to complete the order before we even knew the pricing. After refusing, they said it would be ½ hour before they could get to the order. In the meantime we were paying our contractor for his time while he waited. My husband called to inform them that the 2^nd order should have been completed 3 days earlier and we were paying our contractor for his time. They were very rude and had no interest in working with us or compensating us for the time. A week later I called to check on the 2^nd order. After 15 minutes on hold they could not find any record of our order and asked to call us back. They then left a message stating the guy who was helping our contractor with the 2^nd order just walked out and quit that day and took our order tag with him. When he came back several days later to return his keys he returned our order tag. I called back hoping to receive some compensation for our time and inconvenience and was told, «well, I have donuts.» Although everyone appears friendly when you walk in the store, the customer service is very poor and you get the impression they don’t have time for you. I was told by Mike that he would talk to the manager about what they could do for us, but I’m not holding my breath. His comment was «sometimes things just happen like this.»

Overpriced and worse yet, very bad customer service! I waited for 20 min when I was supposedly the next customer. Another day I returned and no customers were in there except me, as I sat at their counter waiting for them to «finish» writing what they were doing, 5 min later, no acknowledgment, I just left.
The blondes should get rid of the stuck up attitude. The new girl with the dark hair was the only sincerely friendly and helpful one.

I want to thank Elaine and George in the showroom for understanding our crisis. We ordered tile for walls and rock for shower floor from another tile company in the area which was said to be delivered on a Wednesday. However, when my contractor presented to pick up the tile and rock, they said, the rock will be in in 3 weeks. Come’on…really. We need it now! We were pending final inspection and in middle of refinance so times were very tight. Elaine was very professional and calming to my wife and I. She led us to a better product that was chosen at the «other place.» Long story short, the ordered it and it was ready for pick up the next afternoon. We are now on track for final inspection and refinance! I must say, I am much happier with Cortopassi’s customer service, products and professionalism. THANK YOU! You will see us again and again soon!

We were a total pain — came back bunch of times, checked out a dozen samples, kept changing our mind… George took it all in stride and patiently answered all our questions. We FINALLY bought something. George for president!
Oh and sadly for him, we are coming back here when we remodel the second bathroom.

As a tile and stone professional who has worked with the Cortopassi’s for about 28 years, I can’t come up with one time when I was disappointed with their service.
I can’t think of any other supplier that I can say that about.
Their business ethics are first class and they are great people to work with.
My only negative comment would be that they are located to far for me to use them.
Bad for me but good for you if you are within 50 miles.

I first became aware of Cortopassi some years ago when I would hear the advertisements on my favorite (but now defunct) radio station 94.7 KSSJ. DJ Lynda Clayton would speak about how great the store was and how she loved the tile she purchased from them for her own home. She would make the statement, «tell them Lynda Clayton sent you!»
Then, I finally got to visit this place because I found out that my boyfriend is a loyal customer. We would usually enter the showroom side which is like a tile display wonderland. Beautiful tiles in all colors, shapes, sizes and textures. I couldn’t help but wander through the store dreaming about how I would love to have some of these in my own home. But alas, good quality tile is expensive when you start adding it up. This is a specialty store, so while you may find some cheaper products offered here, the top quality stuff is meant to last.
There is another side of the warehouse that is devoted to installing the tiles. Every tool necessary can be found here to make the job easier. You don’t see this much at local hardware stores. They even have colored grout to add more style to your tile design. Products are available for kitchen, bathroom, walls, floors, and outdoor placement. Customer service personnel are on staff with expert knowledge to give advice and help to make your installation ideas work for you.
The smooth voice of the lovely and talented DJ Lynda Clayton initially sparked my interest in visiting Cortopassi, and my boyfriend doesn’t mind bringing me here every now and then to browse and dream. I can’t help but recommend this store if you are looking for unique and designer quality products. And every time I go there I want to say «Lynda Clayton sent me»! But they probably wouldn’t know who I was talking about now.

I have been in their tile show room a few times but I really cannot review it because I do not buy tile. Women buy tile and then they usually depend on us men to install it. That is where the other side of Cortopassi comes into play. This is the part that most people don’t see. It is a warehouse full of man toys.
You need a tile saw? They have way too many to choose from. You need a straight edge or a level? They also have plenty of them to choose from along with almost everything you can think of to help you install your tile.
What are you going to stick your tile to? Not only do they have tile board, they also have innovative materials you could never even think of and a well informed staff that is only too happy to discuss what to use and how to install it.
With the different kinds of tiles and all of the new surfaces to stick them to, there are multiple kinds of adhesive materials to stick your tile to the walls and floor. The people at Cortopassi are only too happy to help you figure out the right materials for your needs.
Now that you have the tools that you need and you have your tile stuck to your walls and floor, you have to figure out what you want to put between the tiles. You have already tried to cut corners by going to Home Depot or Lowes and their very limited grout color selection makes you want to throw up. Cortopassi has more kinds of grout and colors than you would ever believe. They even have grout that does not need to be sealed and will never stain. Well, maybe «not never», some people could stain anything but they are extremely stain resistant.
Like I said earlier, this warehouse is full of man toys and a very knowledgeable staff that is only too eager to help you with all of your tile installation needs.

Purchased a few items from Cortopassi tile. I had to order some items as they were out of what I needed in their display. I decided to confirm the color with the tile before placing the order. When I placed the order, I was never told there was a $ 10.00 packaging fee and $ 10.00 UPS fee (to their store. I live 30 miles away and had to drive to pick up the order). I picked up the order and noticed there was an additional $ 20.00 added to the order for shipping and packaging. When I called on this, the sales person who wrote up the order stated it was on the original invoice. The thing is I never saw the original invoice since I cancelled the order before it was placed. He never mentioned I would have to pay for the shipping and packaging to their store. This is a product they have on display and sell at their Rancho Cordova location. Also, cost of this product at their location is $ 8.97 per piece (he originally as going to charge me 10.97 until I called him on the price at the display). The purchase is not refundable according to their invoice. When I called regarding the additional charge and wanted to return the entire purchase, they told me there was a 20% credit card fee and no refund for shipping and packaging. The part that sucks the most… I found the SAME ITEM at Home Depot for 5.97 per piece. I will not shop Cortopassi again and will inform my friends to do the same.

Very impressive showroom and great products, a bit pricey though.

They seem great until you have a problem (the onus is on the customer then). We also received conflicting advice on installing our tile. We waited longer than were told for the tile to come in and then waited almost a week before we finally were offered a solution to the damaged tile we received (about 10% of the lot).
They did not initiate much and they made us wait till they got some answer from the tile Rep? The Tile Rep is just a middleman and Cortopassi should realize their customers should not be concerned with them or what they want to do with damaged tile. It also conflicts with the fact that you must not install any of the tile if you plan on returning it. The tile is ordered in lots, so, you will probably never get replacement tile from the same lot and lots vary (that’s why you order all your tile at once). Arizona Tile is upfront about this and encourages you to get it all at once since it is just how tile is made.
Cortopassi has some nice tile, however, you can find the tile they have (and have to order anyway) much cheaper elsewhere and obviously it doesn’t matter much about any problems that surface.