Freeway Insurance Services

Please understand that if I could give them no stars I would.
*as you can see by my reviews this is not the first time I’ve had an issue with a freeway insurance, and all my other reviews are 5 star. I hate leaving bad reviews but you should all BEWARE!
The short story;
1. Lied about down payments and my actual due date to pocket extra money without putting the money toward my actual insurance.
2. Offered no resolution via corporate in the matter.
3. Forged paperwork and lied about that as well.
4. Please if you go here READ PAPERWORK THOROUGHLY no matter what they tell you it says!
5. Watch the broker fee closely! it is always negotiable and they will play you about it.
The longer story:
I had a policy through freeway for almost a year and as it was coming to an end I got a call from their broke Michelle Hernandez with what I thought initially was a great deal.
I was currently paying almost $ 300 and the new policy would have been only $ 225. Also the last payment I had for my current policy was $ 383 and she said I could put that down as the new policy’s down payment instead.
So needless to say I was stoked about saving money.
I am a very busy woman and sometimes I can be a little distracted, they completely took advantage of that when I trusted them to be honest and helpful.
When I went in to make the changes she switched up the terms and said to keep my payment low I would have to pay $ 250 more dollars. I balanced it out in my head and decided it would still be worth the savings so I payed the extra.
She also stated that my payments monthly would be on the 17^th and I quickly realized that would not be the case checking my policy online. I called the office back at least 3x to triple check the payment date and they assured me it was the 17^th (3x!!). After not paying it the 6^th (when it was actually due) because I was ill informed I got a cancellation notice.
I called freeway and was left on hold forever. So I called the insurance directly.
They told me the deposit was only $ 242 and always only that amount.
I found out quickly Michelle changed my deposit last minute to pocket the extra money.
I then called corporate and got no resolution but the fact that I was now past due and that all of the money payed (a little over $ 600) was non refundable what so ever.
They completely played me by telling lies and writing the paperwork in such a way to support those lies. They also offered no help at all in the resolution.

Garbage insurance company. I was new to insurance so I thought it was the norm for them to charge a $ 300 fee to start a policy (it isn’t). They charge you to switch cars ($ 100) and their customer service is AWFUL. I would actually dread calling them. DO NOT GET THIS INSURANCE. I had just basic liability and was paying almost $ 100 a month. Switched to GEICO, payed $ 100 and had coverage across the board. If your young and new to insurance, skip freeway, you’ll thank me.
G.A.R.B.A.G.E.

Freeway insurance is a joke for some reason they cancelled my policy so the DMV suspended my license. I was up to date with all my payments so I’m not sure why,. I called them and they could not find any info on WTF!!! They are a unprofessional and unorganized company got stuck paying a $ 55 reissue fee to get another license., DO NOT USE THEM TO INSURE ANYTHING…

I finally got contacted by one of the higher ups of the Anchor Insurance company to fix the issue that was at hand. I wont go into detail but the problem has been sorted out. I will be getting a refund back. It’s great to know that the company cares about their customers enough to resolve the issue as soon as possible.

Very disturbing to listen to the way my mother was treated by their staff. They took advantage of her because she was alone during this entire process, but I can assure them that she is not. They took her for $ 387.90 and are refusing to reimburse her the full amount… it took alot of phone calls from her and alot of humiliation and taunting from them, just to get $ 128 back. It started like this. They canncelled the insurance she had for another to supposedly place her in a better one, but they put her in one that wasn’t covering the needs that was required by the finance company, This was discovered by the finance company. So when she called to cancel, FWY Ins. Advised her thst they could only put her in one that was much higher. keep in mind, she has no accidents, has been a safe driver for over 35 years. Anyways, to me this sounds like a scam, and the other conplaints I’ve read on here were similar… didn’t surprise me. they need to be shut down. Read the reviews before you pick them to help you find insurance…

This place is a rip off. They are brokers so they charge off the wall prices to find you another insurance company and on top of that they are very unprofessional. I bought insurance from them because I needed insurance fast, they charged me 306 dollars just for liability insurance. I found cheaper and better insurance through 21^st century and canceled my insurance from freeway not even 24hrs of purchasing the insurance. I told them I would like my money back because I had found better insurance so the agent that I talked to told no problem and that I would receive my refund in the mail as a check in about a month when I paid with my card? So a few weeks went by and they kept calling me on the phone about my canceled policy and I informed that I already knew it was canceled because I canceled it. Well they went and took more money out of my account and when I tried to call and talk to a manager they would hang up on me. Long story short do not go through freeway insurance they are scam artists that just take your money.

Got dumped by AAA due to excessive tickets so I was eager to get car insurance for my car at the lowest rates possible. Don’t usually take the time to post reviews but I honestly was impressed. A young man by the name of Alejandro Hernandez attended me with my issue. Showed me step by step what my options were and most importantly the best deals for the situation I was in. Got a great deal on the spot in no time so this review was definitely worth the time to post. Thank you Alejandro Hernandez for your professional advice and to the rest of Freeway Insurance crew.