Hoffman Auto Group

I’d give less than one star but that’s not an option. For starters there’s no parking lot or anything handicapped related. They also refused to pull up a car fax for me. Now, I bought a car from them a few months ago and they guaranteed that it was in good condition and specifically discouraged me from buying their «special warranty» because it «wasn’t necessary». So I listened to the salesman and didn’t buy the warranty. I took it into the Ford shop this week and they told me I needed to take it back to the dealership I got it from and have them fix it because it’s a serious problem they must have known about and not disclosed to me. So I went in and tried to see if there was anything they’d be willing to do and they said «You could have bought a warranty but since you didn’t you are out of luck.» Just like that. I’d like to end by saying when I bought my car they grabbed my partners phone and pulled up Unilocal and insisted we write a review about them and I am patting ourselves on the back for waiting! Horrible place and inconsiderate workers.

Do not come here. My car broke down less than two months after purchase. They are also extremely rude.

The Hoffman lot is a not paved, dirt lot — not a detraction but a consideration depending on weather and footwear. It appears some construction is ongoing, as there are metal plates across areas in the driveway.
My significant other and I drove 3 hours from down south to specifically purchase a 2004 Chevrolet Avalanche from another dealership. Upon arrival at the other company, we found that the vehicle they offered had significantly more issues than disclosed and so sought a similar vehicle which we found was available at Hoffman.
Upon arrival at the dealership around 10am, no hours were posted and the gate was locked — we called the business number found online and shortly after speaking with the gentleman that answered, a salesman arrived on the lot.
We explained we had no cash down, were looking to trade in the Silverado we had driven up to Sacramento, provided our desired trade in price, and also advised of the payment range we were looking to make.
The salesman repeatedly reassured us that our situation was completely doable, he’d find a bank to finance us, and assured us we’d love the vehicle on his lot. He insisted we take a test drive before anything else, again confident we’d love the vehicle — we did as it was very well kept, had very low miles, and was right in our price range.
The problems started when we returned from the test drive. Despite other dealerships and Blue Book trade in values listing our trade in, the salesman was only willing to offer 40% of its worth. We were considering that offer and continued the paperwork.
The salesman repeatedly ignored me, deferring to my significant other, definitely making me feel like «the little woman,» despite my attempts to ask pertinent questions about the Avalanche and about financing options.
As we progressed through the paperwork, the salesman became increasingly condescending, saying he wasn’t sure he’d be able to meet our monthly payment terms, then unsure he’d find us a lender without at least $ 3,000 down (though we’d disclosed NO down prior to the test drive), even going so far as to ask if we had a credit card and repeatedly push for us to put a down payment on a credit card!
This was BEFORE he’d even run our credit information (we have excellent credit), before he’d attempted to find a lender, and without presenting options. He instead continued to push us for a deferred down payment and to put $ 3,000 on a credit card.
As his attitude deteriorated and became increasingly sarcastic, it became clear to me that there was something hinky in how the salesman was trying to complete the deal. My significant other and I both agreed that we no longer wished to do business with Hoffman Auto, I communicated my displeasure with how we were treated and we left.
No matter how good the deal, I would not do business with Hoffman Auto simply because of how disrespected I felt that I was treated, both as a buyer and as a woman.
We found, and bought, the vehicle we were looking for, with all of the same terms and a higher trade-​in value on our current vehicle, from a competitor less than an hour later.

The Hoffman Auto Group makes buying a car an easy process. They have excellent customer service, a great selection of beautiful vehicles and their prices are great! I highly recommend checking them out!

Ross and George are great guys. My wife and I bought out 2009 Mini Cooper at Hoffman and received great customer service. The car was detailed and ready to go when we came to pick it up and Ross also authorized some minor repairs (sensor) after the fact and is covering the cost. He knew my wife was anxious to get the car so he arranged for us to fix it later. Also got a nice little short term warranty just to make sure our rears were covered. (you never know)
Thanks again Guys!
PS…Tell George we will come «hang out» with him soon. (inside joke)

I purchased a 2002 BMW X5 from Ross. I was intrigued by the companies name and found that although Ross and I weren’t related he joked he was giving me a «family discount» but I think he offers great deals to everyone. Friendly and honest he’ll be your first and only stop when buying a car.

Ross, owner of Hoffman Auto Center, is a man of his word and will do what it takes to make his customers happy. After a potential nightmare with my first purchase, not only did he make it right, he made it BETTER than right. Check out this small new dealership before you go to the big car lot. They have beautiful cars at great prices. And they are fair. And honest. Ross could change the reputation of used car salesmen. Thanks again, Ross. I am happy to recommend your dealership!