Sun Valley Motors

So, I was already a little skeptical of coming here because of the reviews, but we came here anyways, first we drove 2 hours to only be told that the previous sales man we worked with misinformed and mislead us into believing we were approved for a car we weren’t approved for! I WAS PISSED, angry and upset all in 1 because I drive over 2 hours after a 10 hour work shift.
The financing manger apologized for his co workers carless act, and made everything worth it. Hector YOU ARE AWSOME. Hector did not set false expectations hector did not push the sale and he did the best he can for us and it was greatly appreciated do not let these angry reviews detour you from coming here & if you are coming here work with HECTOR he’s honest and very upfront and that’s what I respected the most! As of right now the car is in good condition…& we are HAPPPY’

Great place for first time buyers, no credit, challenge credit. They are a great group of people who are willing and able in any way matter to help you get into something you desire, want and need, not alot of car places do that. This Car Lot will definetly try for you. And that way your not just settling for something you dont want because of your past. Never felt pressured or stronged arm into what you don’t want. They made my purchase very pleasant and pressureless. I will definetly come back to buy another car from them. You should definetly stop here first and at least give them a try. Thanks Tri Valley Motors.

FYI– nothing was fabricated. Seems like a lengthy story to make up. We wanted to test drive before talking money to see if it was worth our two hour drive. He told us to leave! Also, why did it take a year for them to reply to this review?! I don’t care where you go to buy your vehicle — just don’t go here – As I said before– run!

So how do you know if the customer has challenged credit before you run credit? Do you use an EYEBALL test for your customers and assume they have challenged credit?
Needless to say I went to Triple Crown Auto who welcomed my business instead of making assumptions. You have lost a customer for life!

My son and I had a great experience buying a car from AJ yesterday. The car may or may not keep functioning… but that’s the risk you take with a used car especially. In any case, the purchase experience was quick and painless. All good! Thanks, AJ! You’re a happy guy… and we enjoyed working with you.

Not ONCE did I feel pressured or felt like we were being «sold». AJ was manning the lot on his own due to understaffing with multiple clients, closing contracts, and we did not feel ignored one bit! He was able to juggle moving cars out for us to test drive, phone calls, other clients, and he did it all with a smile on his face!
We did go to other lots, even one next door and was immediately turned off because I felt like I was being hustled. Automatic shut down for me.
My husband and I went specifically looking for the car we saw advertised on craislist, unfortunately we didn’t qualify for that car but was recommended a different vehicle and we ended up loving it more than what we originally wanted! My son in law, who came with us is thinking about purchasing from here! We love our new car that’s perfect for our huge family!

***********************************STAY AWAY FROM THIS PLACE********************************
********************This goes out to Mr. John & Ms. Tanya Shami, Owners***********************
Trying to help a very close friend find a car, she said she wanted a Chrysler 300 for under 10k. I saw one online at Sun Valley Motors so I called them and they said they still had it. We went down to check it out. Now, I’ve purchased several cars, trucks, motorcycles and boats in the past and they all start the same way; «what’s the price, can we take it for a test drive?» When we arrived at this place they had some nice looking cars, but we weren’t the only shoppers on the lot. There was one sales person in the office helping someone then the other one popped out of nowhere. I asked to see this 2006 300 and he had the «lot attendant» bring me the keys and that was it. So we started the car and sat in with the heat on and waited. We waited about 15 – 20 minutes and we watched the other people that drove in behind us leave «WITHOUT» the salesman take a Lexus out on a test drive.
So when he finally came to the car I asked could we test drive it? His first exact words were; «how’s your credit?» I said what does that have to do with it? My friends’ credit may be challenged in the low 600 but I’m well above 700 and pointed to my newer Cadillac. He said: well here, this is my house and we play by my rules, if you want to test drive a car, you have to fill out a credit app”! I asked why go thru all that if we don’t like how the car drives. He said how do I know you can afford the car, it may have a $ 600 per month payment? On a $ 7000.00 car??? HU!!! I finally said look, there are tons of other dealers on this street, why you acting like you’re the only one? He said, if you want to test drive the car, fill out the credit app or leave and I’ll sell it to someone else!!! I asked him why was it okay for those other people to drive but not us? He said they were here before you and filled out a credit app. I said BS, they pulled in behind us!
Needless to say, this guy was a real jerk!!! I’m not sure if his actions were racially motivated because we are African-​American but from reading these post he’s just an A**HOLE. Before we left I asked him who owned this lot, and he said «I do!» which was a bold face lie. Then I asked for his name, he said get out before I call the police! This guy and this place should be closed or he should be fired for terrible service. I went to this place with $ 2500 in cash in my pocket to put down on a $ 7000 car. Payment on $ 4500 REGAURDLESS of your credit would be less than $ 200 per month. After reading these posts and meeting this AH, I’m glad I left before I beat his head in for cursing at me!
I would never go back to this place or refer anyone here, even if the cars were free!!!

The staff made the purchase of my Mazda 3 very easy, and me helped me finance when nobody else would! I’m very happy with my new car and recommend them to anyone looking for a reliable vehicle.

I worked with Hector and he helped me work a great deal for my car. It had low miles, great condition, and a great price. He bargained with me to lower the price. I have been driving my car for a month now without any problems.
They are no frills there — it didn’t come with a fancy car detailing but I can easily do that myself to save money. There were a few scratches but I can also get those buffed out myself for cheap. If you want to get a good car and save money, this is a great place to shop!

Hector did what no one else could. He went over & above my expectations to get me into a car so I could get to work and to see my son who was admitted into a long term care facility because he’s still in a coma. thank you for this blessing!

This place is exactly what I expect from beginning to end. These guys are simply THEE BEST 2 thumbs up for them. Hector and AJ helped us to the fullest no hidden situations everything was explained to us very thoroughly.
I recommend this place to anyone that is looking for a car. These guys here are the best car sales men I have ever came across SVM has satisfied all my car needs. I will for sure come here again. I have left here with the biggest smile on my faces. Need a car Come see HeCtor.

By far the best car buying experience I have had. It was a great deal, without any haggle over pricing. They did everything they could to get me the best price and I was out of there within an hour!

My husband and I went to this lot to check out a couple of cars they had posted online. The salesman was nice enough, but when it came time to talk about financing and price they gave us the run around, also I asked if I could take the car to a mechanic before we purchased it, the manager flipped out on us and said (just bellow yelling) that if we went looking for problems we were going to find problems and it would scare us away from the car. I was stunned. He then insulted the integrity of my trusted mechanic and told us we should have a mobile mechanic come to their lot and inspect the car because the mobile mechanic would give us a smaller list of repairs. We walked out of Sun Valley feeling angry and insulted.

If only I could give this place a no star rating or I would. Why is common sense so rare these days? These guys are the epitome of rude. The problem is that you were told the rules, and you said ok, fine. Now that your devious little plan failed to come to fruition, you don’t want to play by the rules. You went back on your word because that’s so much easier than hiking up your britches and doing the right thing. Congratulations on attempting to shift the blame onto somebody that was doing you right all along. You still have a brief opportunity to make it right, I suggest you take it.

It was my first experience at a dealer and I went in just to ask for some information. the guys there were very helpful and gave me every info that I needed even if I’m not buying the car. Great experience!

Bought a 350z for a good cost. No issues. Nice people here. I was uncomfortable and they bent over backwards to help me feel comfortable.

TAKE YOUR MONEY ELSEWHERE!!!
I recently bought a 2007 Nissan Pathfinder from sun valley motors at $ 13,999. I put down $ 5,500 along with the offer of $ 300 for the trade in of my current vehicle. A $ 5,800 down payment on a car which is ending in costing me over $ 5,000 in repairs alone! Upon test driving the nissan, everything seemed okay. Not that I was able to go very far since the tank was on E. Before getting halfway to the freeway home to woodland, it had a hard time changing gears. We picked up our two kids and noticed now that the vehicle would not go into reverse! The next morning I decided to have a mechanic perform a diognostic, come to find out I had lost the reverse gear and was loosing the forward gears! I was informed that I needed a new or repaired transmission, a $ 4,000 job. I immediately informed the seller of the vehicle and he had me come down to the dealership to «help me out». I then was directed to work with Hector. Hector informed me and belittled me about the «as-is“policy & re-​wrote my contact as if I bought the vehicle today (instead of the day, before which i had actually bought it) so he could sell me a warranty which would cover $ 3,000 of the cost. He took the money from my down payment to purchase that warranty. He also offered to rent me my previous vehicle for the time being. No where in the paperwork did it specify how much exactly the warranty would or would not cover. I then called Corner Stone, who said that only $ 2,500 would apply. After searching for the best deals, I decided to have my Nissan towed to a sacramento mechanic shop (at my expense). Even though Hector kept harrassing me to take it to his shop at Tranzen (which I refused) who i was told would work with MY budget. After the Corner Stone Warranty (hector sold me) & the mechanic company got in touch I was later informed that that Corner Stone denied my claim due to it being a «pre-​existing problem» that was on the dealer to fix. They said there was no way that I had put that much damage on a car in less than 1 day. I immediately called back Hector and he said he would talk to his boss. After playing the run around game and having to constantly contact them, I was given three options…
1) $ 1,500 towards the issue and it get fixed at their shop and their shop only.
2) Eliminate the bank and make my monthly payments with them
3)return the vehicle and loose out on $ 1,000 of my down payment.
None of which I choose. He then offered me $ 2,000 and not a penny more or less and said I could pick it up on Thursday. We told the shop which my vehicle was still at, that we wanted to go fourth with the work. While under the car they noticed MORE issues! 1 broken strut and the other bent! Mechanic told me that the tire was barely hanging on and that he was surprised it hadn’t flew off while driving! The brakes needed replacement and 3 of the 4 tires were bald. Now my once $ 4,500 job sky rocketed to $ 5,000+ I again notified Hector whose response was «Your just making me a laundry list». And refused to address any more issues and said it was sold as-​is and to take the $ 2,000 or leave it. We took his pitty check and now I’m stuck with the remainder cost of repairs to get my vehicle back on the road.
My advice to the next buyer is to do your research on not only the particular vehicle you are looking to purchase but to do your research on the dealership and the dealers themselves. Sunvalley is a dealership looking to scam you of your money, send you with a safety hazard of a vehicle and slap you in the face with therr «as-​is» no warranty. I understand this is a business, but what I don’t understand is how these people can go to sleep at night knowing that they scam people like myself who are barely getting by «as is «and whom were put at danger by this company and its faults. This company needs to be put under!

BUYER BEWARE!!!
This place is a rip-​off. My wife purchased a 2007 Jeep Liberty last week for our daughter.
5 miles from the dealership the «Check Engine» light came on, she called to ask them to check it; their response was «too late, it’s yours now».
Turns out the engine is full of sludge and will need to be replaced. No way they didn’t know about it.
Take you business elsewhere!

Good price on a car, fairly below KBB, but they will not budge on price. They hound you for payment even after you show them you have the ability to pay. I think they guys are, good guys but they need to work on their customer service skills. I would rate one more star, but won’t because I didn’t even get a tank of gas for my purchase. Seriously how damn cheap do you have to be for you not to fill up the tank after you’re making thousands of the sale. And don’t believe their oh were a little ol’ business schtick. If they won’t budge on price, just evaluate the value of the car else where. If you can get a similar car else where, do so. Cheapskates.

WARNING! DO NOT COME TO THIS PLACE TO BUY A CAR!
I saw their craigslist ad for a 2007 Honda Accord Hybrid at $ 8,999. I was coming from Fresno, CA to this place here in and I definitely did not want to waste my time because previous Unilocalers had said that they go back on their advertised price. So, in preparation, I called ahead and got to talk to Josh, and yes he was very condescending and mean. Eventually I argued with him over the phone for him to keep his word about the price that was on the craigslist ad and that I told him that I’m driving from far away for the car and for him not to waste my time. But he told me off and said that they get customers from far away all the time and that the price on the ad was on the ad. He kept saying that he answered my questions already so I yelled at him that he better keep his word about the price and about the vehicle. I guess Josh got scared and he gave the phone to Hector, one of the salesman there. He too was not all that nice over the phone, but he promised me the $ 8,999 listed on the craigslist ad, trade my car in for that 2007 Honda Accord Hybrid and we told each other that we don’t want to waste each other’s time. So with this, came a 3-​hour drive to Sacramento.
When we eventually got to the some-​what junkie car dealer place, nobody attended to us for about 20 minutes, there was another customer too but the other customer was scouring around like us too. I finally got to meet with Hector, and I kid you not, these were his first words verbatim. «Hey, is this your car that you wanted to trade-​in? This car looks like crap!» Mind you, I traded in my 1997 Honda Accord LX with 199,000 miles, very smooth manual transmission, with a little small dent on the trunk, no mechanical problem whatsoever, especially because we drove from Fresno to Sacramento. KBB rates it $ 702-​$ 1255 trade-​in value. So Hector goes on to tell me how crappy my car is and says that my car is barely worth «$ 500». I told him that I expect at least $ 900 for this car because Honda Accords this year model is harder to find and is valued even more. I quoted him saying «Hey, you just said to bring my car to trade it in. You didn’t specify anything.»
Keeping the story short, I hustled Hector and the people there to keep at the advertised price on craigslist that I expect the price to be $ 8,999. They were hesitant to answer, especially when I asked to test drive the car and check the car out before buying. Mind you, there were a couple of problems with this car:
1) Checked under the car and there was something leaking a bit. It wasn’t noticeable, but it was there and I figured it was raining a little before we got there.
2) The audio system was locked out and needed the code to unlock the audio system software. They supposedly don’t know what the code is or where its at.
3) The engine sounded okay, but for someone who knows a bit about the car, there was definitely an annoying ticking sound because of valves needed MAJOR adjustment. Luckily I know how to fix it.
4) Just test driving the car, an orange-​wrench light appeared on the dashboard. It means that the car needs to change its oil. Checked the oil and there was a bit of water in the oil chamber. Why? Go figure.
5) Car was really bouncy on bumps. All 4 shocks and/​or struts are dead and needed to be replaced.
6) There were many various scratches to the car from the bumper to all the doors and even the front bumper of the car. It’s doable and its a bit hard to recognize from further away but come up close and you see scars. This was almost a deal breaker for me.
Everything else seemed okay in the car and seemed doable. I was very skeptical about what they had done to the car. I described to them about the ticking knocking noise from the engine and they didn’t seem know anything about it. Luckily, in the very end after a couple of hours going through and hustling for the car because of its lack of maintenance by the dealer and neglectfulness. Eventually got the car and guess what? There were other problems that came up especially with the battery of the car and the key remote wasn’t working that well. The battery of the car was VERY low so I had to charge it by braking a lot and actually charging it. I might have to replace the battery soon, which could be a big loss for me.
If there is anything that you MUST take away from my experience, learn how to hustle and question all the salesmen and don’t take crap from them at all. Make sure to record whatever they say when you ask them questions and when they try to talk down to you. They seem like a struggling business that is trying to do whatever it takes. One thing is that they know how to treat their customers like crap, especially Josh. But I did not get to see Josh all that time I was there.