Terminix

I have started and stopped my service with Terminix twice now. I learned that I should not have restarted it at all. They suckered me in by offering to lower my rate on the 2 homes that I was utilizing their service. They also told me that at one of the locations I could eliminate winter service since my place is under snow during the winter and the roads are not plowed regularly. This was not the case. They continued to set up service during the winter and billed me for service. How they were able to reach the house under 4 feet of snow I still have not figured out. When I cancelled I still received a bill because apparently the local provider (in El Dorado county) is able to decline to accept a cancellation of service. Yes, you heard right he declined my request to cancel. The Terminix rep that I was discussing this with actually snorted when he read the note in the file. It has been 3 months since my last cancellation and I have not received a bill so I think that I am good. My daughter had a unsatifactory issue with them locally when trying to get rid of an infestation of fleas that occurred due to a dead rodent under her house. That was also a fiasco and she ended up buying chemicals online and taking care of the situation herself.

Pest inspection during sale of my home. They charged $ 660 for 2guys working 1 ½ hrs. Work. They didn’t have material with them so I provided wood and wood bondo. This did not include the inspection which buyer paid for. You decide if their pricing is good.

Terrible customer service. We purchased a house that already had a termite contract in place, so we just continued it. The price has gone up every year about $ 35 and the customer service has gone down.
Our inspection date is February. I paid the bill 2 weeks ago, which immediately triggered an inspection appointment. Problem is, it wasn’t scheduled – I got a phone call, and before I could respond, the man just showed up the next day. It was a Friday morning, when no one was around. I got an email telling me they were coming, but was unable to cancel it, even though I tried email and the website. (The website is basically useless, it doesn’t allow you to do anything more than pay your bill). The man showed up and called me, but we weren’t there. I never got a call back to reschedule
So I tried several times to reschedule through the terminix 800 number. They said they couldn’t schedule the appointment because Sacramento had nothing available. They just send a note to the «local branch» who is supposed to call. I did get two calls from them, but always during the day when I am at work. They leave messages saying to call back. But when you DO call them, you get a voicemail box that says it is full, so you can’t leave a message.
The people at the 800 number tell me that my «window is closing» whatever that means. I asked them if I could get my money back if the «window closes» and the inspection doesn’t happen. One man said that it would definitely happen, but couldn’t say when.
Sounds to me like I’m out of luck this year, but next year – Orkin. Good riddance Terminix.

This place is not worth the cost, I have seen no results from having them service my property.
I signed a one year contract and will not be renewing it. Since having them I have had to get rid of ants on my own and when informing our «technician» that we had spiders in our house his fix was to use a duster to knock down the webs and then said that was really all he could do.
I will be switching to a different company at the end of my contract.

It has been 2 months since I have had Terminix come out to my house. 2 months later, no receipt for the work done, billed 2 times now for the same work. A refund has never been issued for the over charge, promised to have someone call and discuss. I have convinced everyone in my community to get a more reliable and honest exterminator for their homes. One that honors their agreement, and doesn’t over charge, and not pay out. Now, Terminix has 900 hundred dollars of my money, will not send back, and still no answer for why this has happened. Time for legal action. Look at all the horrible reviews. I wish I had seen it before I went with this company. I hope they go out of business now.

I have edited rather than update my prior negative review because the visit from local Sacramento Terminex when it finally did happen was terrific. The exterminator (very smart and nice lady) was exactly on time, efficient and knowledgeable. She provided excellent advice about keeping our home safe from pests. She also made sure to correct the many phone center’s errors about our account.
I recommend doing what you can to avoid dealing with Terminex phone bank, wherever it is, and communicate instead with the local Sacramento agent who will actually visit your home. Then the price and service seems fair and without hassle.

We paid Terminix $ 300 per year for 8 years to make sure we didn’t have termites. Once a year, as part of a comprehensive whole house inspection, a Terminix guy in coveralls crawled under the house to inspect and every year he came up with a clean report. No termite activity in 8 years. While selling the house this spring, the buyer’s pest inspection came back with a report of wood boring beetles chewing up the foundation in the basement and a bid for $ 2,000 to eliminate them and repair the damage. We called Terminix and asked them to come out and investigate the issue and they told us we had termite protection, not wood boring beetle protection. Oh. When my husband suggested that coverage or not, it seemed like the guy crawling around in coveralls could have let us know that beetles were eating our house, he was accidentally disconnected. Wish we had just banked the $ 2400 we gave to Terminix.

my husband and i decided to go with Terminix due to having lots of black widow webs around our house. The tech came out, walked around our house sprayed around our doors and left in 15 min. Did not take down the webs around the house and 3 days later i found one in my house! considering we have a baby that crawls around the house i was furious! I requested a NEW tech come out, yet they sent me the same one. I called to get a refund but they are impossible to reach when it comes to complaints. Would not recommend this company considering we still have spiders around the house. Now we have to find a new pest control company.

Cancelled my service and switch to Orkin. Their service tech provided better service and were flexible to my needs. They really need to reevaluate their company and try to make a better impression on their customers.

Never deal with them — terrible service. No contact/​report was provided after visiting and the central office has no control/​data about if inspection performed or not. Three days after their central office is involved, still no action at all. This is crazy and totally unacceptable with minimum standard.

I have not used their service, but the salesman that came to my home was very pushy and creepy, so I’m writing a review. I told him «no» twice, and he kept pushing and pushing, asking me if I would be in later, if he could stop by later tonight. Although I’ve come across this sales tactic before, this salesman was not taking no for an answer, and I found myself feeling rather angry at the end of it.
I don’t think these companies realize they’re training their sales staff to be stalkers.

Buyer beware. We have had three separate contracts for our homes & rentals for YEARS with Terminix, but there’s a change in the wind, bitter & cold. Bundle yourself for the tale.
If you pay an annual fee & cancel seven months in when selling a house, I am to understand that you will receive no prorated refund. That’s a worthless expense of $ 244 for nothing except a bilious new flavor of aggravation. That’s over $ 48 each month.
Still not warned off? Please realize if you sign with Terminix, you will be unable to phone the Roseville office. Oh, you may punch in a local number, but you will speak with folks in FLORIDA & only Florida– three time zones away.
On the face of it, such centralization suggests managerial efficiency, but when speaking with a Florida manager today, it is decidedly the management of concealment & deception to refuse to provide email addresses to the local office so that a client may make his case directly.
I told the Floridian that I was an English teacher of 25 years’ experience & that I would be pleased & capable of corresponding directly. To no avail.
You’re still here, little one? You should be fleeing with haste to any other provider! Social parasites & pests do not only come with six or eight legs.

Wake up terminix
Look at what your customers are saying
It’s because of people who don’t use the online review system that you’re still in business.
It’s a matter of time before you close as more and more people turn to online reviews.
Either that or a dramatic shift with manager as this is obviously a horrible anti-​customer climate that can only start with management/​policies and stem down to front line staff.
In short, we got a $ 2000 quote to get rid of one or two mice. They told us our house is infested, bells bros, which a friend had an issue with for over quoting, told us it’s not an infestation and all we need is a couple of traps.
America business is known for and survives off of customer service more than any other aspect.
Clearly sacrament terminix hasn’t understood that.

If you use Terminex in Sacramento (Rancho Cordova or Roseville) you will likely regret it, just like I did and the other reviewers here. I used them for one year for a bug spraying contract and section 1 repairs. There were several problems with the repairs and there were also ongoing billing issues but their billing people would never return phone calls. I finally had to ask my credit card company to stop paying them until they corrected the over billing. And to make matters worse, they are still calling me and leaving recorded messages on my answering machine six months later asking me to start using them again. All in all, a bad experience.

Worst service of five I have used — had the most bug issues with them. Quit after my 1 year contract and they are nagging me five months later. They did not notify before coming, did not follow the contract which they bought by buying a nice local firm that I had signed up with. Do NOT use Terminex, they will make you regret it.
Btw now have service address of 1168 W. National Dr. Sacramento, Ca 95 834.