Bob Evans

Stopped in here for breakfast after working 3^rd shift, shortly after they had opened. My husband & I were the first customers of the day. I ordered the steak & eggs, he had the biscuits & gravy. Food was delicious, however, the service was a big turn off. While ordering, the waitress glossed over both our drink options, and our side options. Then, when she brought our food out, she returned to the kitchen area, and her & the cook loudly, and rudely cracked jokes about how I had ordered my steak cooked rare. We were the only two customers in the restaurant, and it we could clearly hear them, plain as day. It is a HUGE turn off to try to enjoy your meal, while listening to the people serving it to you making fun of how you prefer your food cooked. On the bright side, at least he cooked it correctly, which is more than I can say for a lot of restaurants.
Five stars for their breakfast menu (NOT the bland lunch/​dinner menu!)
One star for the rude service/​staff.

Just had the poorest service ever! Stopped in for dinner at 5:15, went in side and was asked by the hostess how many and told her two. Restaurant was virtually empty but the hostess asked for our name. I gave it to her and she walked away (thought she was going to get us a table) and went behind the counter and
stood there. I asked her if she was going to seat us. She informed me «when there is a table available».Three quarters of the tables were empty and I brought that to her attention. She informed me one side was closed and we had to wait for a table. I looked and there were 9 empty tables on the other side clean and available. I said it’s dinner time and tables were open but was ignored. I informed her of this is how customers are treated we’ll go elsewhere. She made no apology, didn’t say «wait a minute» made no attempt to get our business, just watched us go out the door. This is the second time this month we had issues with service here (should have learned my lesson after the last time) And we’ll never go back. Save your money and go elsewhere. We went to CrackerBarrel and were seated right away and treated like royalty.

We were a party of 10 for breakfast at Bob Evans Store #175, Saginaw, Michigan… After getting seated after waiting for a total of almost 30 minutes, the waitress brought out coffees and water. What seemed like an eternity, I asked for the progress of our orders. No definite response was given. Well after another 35 – 40 minutes, I went up to the Restaurant Manager, not sure of her name but an older lady with short curly hair and told her we hadn’t heard anything about our order. I told her I understood we were a big party but we hadn’t heard anything in the whole time we were waiting. She said they weren’t set up for big party’s like that but I explained we’ve been waiting over 35 minutes. That’s all I got from her. Also important to point out is that their were party’s of 5, 6 and eight coming in after us who had been already served while we were still waiting.
My wife who is diabetic, went up to this same Manager and explained that there were 2 diabetics at the table as well and her response was, «well you can ask the waitress to bring yous orange juice». Really? I received bad service before but never from a Bob Evans and in this capacity.
A formal letter of complaint was sent to the Corporate Headquarters and I certainly hope no one else has to tolerate such nonsense. I will be pursuing this matter more from Corporate.

Don’t really like it when the waitress sits in your booth to intro self. My order was wrong but I waited so long I just took it. Not very busy– extra slow service. Fresh salad bit grilled chicken was burnt! And because it was supposed to be fried!!! I usually like Bob’s place… oh my the waitress just seriously yelled across the place while clearing dishes… how’s your salad is it okay??? Oh boy!

We visited this Bob Evans on Sunday, 4÷14÷13. We had a large party (11 people) which they easily accommodated. Our server was very nice and prompt. She was quick with drink refills and any extras we asked for. The food was good, not great, but typical Bob Evans breakfast. We enjoyed catching up w/​our family and didn’t feel rushed. This location is set up like an old-​school Bob Evans back when they had a ‘smoking’ side and a ‘non-​smoking’ side, but it had recently been remodeled and was very clean. If you like generally like Bob Evans, you’ll like this one too.