Country Acres Child Development Center

After having my daughter in this daycare for a month we pulled her out. When we signed her up our Dr. note said she can only have coconut almond milk or Lactaid. After two days of being there she came down with terrible diarrhea. We inquired as to whether she was receiving the right thing to drink and they said she was getting regular almond milk. At first we thought maybe her belly was trying to adjust to the almond milk since she had only previously had the coconut almond milk blend. After a few more days of it not getting better and since the almond milk was the only thing different she was having we thought that was causing the diarrhea and we asked them if we could switch to Lactaid. They said I needed to get another dr’s note even though I already had one stating this on file. I had to sit there and go over it with her back and forth until finally another teacher stepped in and looked up my form and said that it did say Lactaid and that would be sufficient. The next morning the next day they called to tell me they can’t actually give her Lactaid and that if we want her to have it we needed to provide it which was fine but I couldn’t leave work to go get that so it was yet another day of her having to drink the almond milk.
Her diarrhea continued and we asked them to not give her juice until it cleared up. They told us it was illegal for them to not give her juice. So even though you know she has diarrhea and juice is making it worse they told us there was nothing they could do about it. After my husband left they called him and told him sorry about that but they were getting audited when he was there and so they had to say that. They continued to say that they legally had to give her juice everyday but they could dilute it for her. They said if we brought in a dr’s note then they could not give her juice. I wrote a letter to the Department of Agriculture who regulates the food/​drinks at that daycare and they informed me that it was in fact, NOT ILLEGAL, FOR THEM TO NOT GIVE HER JUICE. She said there are daily requirements for milk but not juice. Later that evening we tried to take our daughter to an urgent care but they said because of her age and the duration of diarrhea that she needed to go to the hospital so we took her to Cooks. They said she probably got a tummy bug from day care. They ONLY things they told us to do to treat her is to eliminate juice and add probiotics to her diet. Within 2 days of doing this she was back to normal. It’s sad that it took us spending money on an ER visit in order to get them to stop giving her juice.
Last week they called me as I was pulling into the school to drop her off and told me she was completely out of her milk. The teacher said that they had indicated it on her daily report on Monday (it was now wed) So I doubled checked and it did not say it anywhere on the form so I brought my phone in to the lady and asked her if she could show me where it said it. She said I’ve never used the app so I don’t know where it would be but I can print it off for you when someone gets here. Now if she works there she might want to acquaint herself with their app and it’s pretty straight forward it says what time they eat and sleep and if they need diapers etc. It was not on there. They dropped the ball and then I had to go to the store and be late to work so my daughter would have something to drink.
Then we picked her up later that day and brought her home and there was a bite mark on her so I called the school. They said yes she was bite and it’s very common at that age and they had an incident report there that would be given to us the next day. I feel like I should have been told this when I picked her up. For two more days we still never received an incident report so finally we decided to pull her out of there. When we did they insisted that we give 2 weeks’ notice to which we refused. I felt the care they provided was awful enough to pull her out, why on earth would I allow her to stay there another two weeks?
On a side note, I was not really impressed with any of the teachers. Often when I would drop her off they had me take her to one class then after two weeks they told me she should actually be in a different class because of her age so then she was with little babies. Her actual teacher was very nice, Ms. Charity but the teacher who was there when I would pick her up every day was so disconnected! Zero personality, no talking about my daughter or her day. Overall there was just so much about this day care I was not pleased with. We took her to her new daycare today and it was a night and day difference. There was a schedule posted so that I could know what my child’s day was like. It was nice to see what songs she would be learning this week and lesson plans. The classroom was large with many toys and little learning centers. The ratio of teachers to kids was also better. Overall taking her out of that daycare was the best choice for our family

Please do not send your child here. This was the first experience I had with putting my now 5 year old in preschool. She still talks about bad memories. There was no structure, no organized child activities and it was a very fend for yourself environment. My daughter cried every morning, hysterically. One morning she was crying when I dropped her off and a teacher took her, rather aggressively by the arm and said «c’mon (my daughters name), we are not doing this today». My Mom stopped in a few times during the day to see if my daughter was crying simply because of me leaving her or if there was more to it. Every time my little girl would be standing there crying, no one paying her any mind and toys flying. My daughter had horrible nightmares, cried every night about going here the next day and she would beg me not to leave her. After about a month of this we switched her daycare and not one single issue, not a tear gets shed and not a nightmare since. Please think very hard about paying these people your money to «watch» your precious child.