Four Seasons Pool & Spa Inc

The first day went very well… They guys that we sent out to do the job knew their job well, and when they recognized a problem they quickly came up with a very fast solution. They worked very hard all day and did a very good job.
The second day came and left, in the evening I called to see what time they were going to show up and I was advised that I was taken off the scheduled because they had too much work. No one attempted to call me to advise me of this… They scheduled me for a Friday and I advised them that I had to work that day, and I told them in advance that I wanted to be home when they did the work… They did show up on Friday early afternoon and did a lot of work, and scheduled to come back on Saturday… No show on Saturday, I called to find out what time they were going to be there, and they said they could no caulk in the rain (it was raining at their office, 2 miles away, guess they assumed it was raining at my house as well). I advised them that it never rained at my house on Saturday at all and the pool was dry. I was rescheduled for Monday.
On Monday, I called to find out what time they were going to show up, and was advised that the Service Manager would be out to complete the work.
At 7PM Monday, still a NO SHOW… Called at 11:45 Tuesday Morning and they said they missed several appointments yesterday and that I am a priority today. I told the person on the phone that I wish I had confidence in that.
They arrived on Tuesday and completed the Caulking and did a very nice job of it, really looks great, I now have the pool full of water and the «startup chemicals» have been added… All that is left is to have it powered up… Seeing how I do not know the equipment that is installed, I want a little training and they are supposed to be here today (Friday) to do this between noon and 4PM, but so far no show and it is time to go to work… Another day lost.
One place that I see for them to improve is to have a schedule the night before and be able to tell you what time to expect them. As it stands now, you have to call them the day of to see what time they are going to show up. I understand that this is the busiest time of the year for the pool business, but that means that they need to have the man power to support it or send them to someone who can. They are not helping their reputation when they have problems maintaining commitments.
As a review, they are a good company that does excellent and reliable work, but sometimes they are late or no show. I know they are busy, but even so, if they are that busy, they should not be scheduling work so close to each other or have more crews out working. If you have the time and patience and time to wait for them, they are a GREAT company that is one of the best in the industry… Over all, I am glad that I went with them, even though there was some aggravation. I hope this event is just a one time event and I hope to come back with a much approved review in regards to attendance… I have score them 4 stars out of 5 because their work is superior to what I have seen in the past, and the wait for them even though is frustrating is worth the wait.

We’ve used Four Seasons for 26 years, and we’ve lived through many «situations.» Service is spectacular. Family-​run operation, and they know their stuff.
All the people are so nice, friendly and knowledgeable — Sharon, Mary. Callbacks are quick. Dan, Steve and crew are always helpful. Take your water in for evaluation any time for free.
I moved to the salination system a few years ago, at their recommendation, and it’s really dropped my chemical costs. ROI is remarkably timely.
Now, I’ve got them on maintenance during the season — my second year. And it’s so helpful. Service is every Thursday. .. ready for weekend fun!
And it’s virtually the same cost as doing it myself. How does that happen?
Got a new liner this year, and it’s beautiful! And pristine installation.
When we first started with them, they really were at Four Seasons Shopping Center at Olive and 141. Hence, the name.