Indy Motorsports

I really wanted to be impressed. Having gotten a gift certificate for $ 120, I called to get my Honda Odyssey an interior detailing. I wanted the familyness removed as much as possible from the inside, and some of the headlight wear, as well (but only that as far as the outside goes). They gave me an estimate of three hours or so, and that I could wait for it, if I liked, or drop off and come pick up later.
They were very friendly, even allowed me to move my appointment from 9:00am to 9:30am, which was kind. I arrived at 9:15 and they offered to give me a ride down the road to a place to hang out while I waited. I declined, but they told me it was likely to be as long as four hours. I told them I’d be back at 1pm, or when they called. I walked to a local Wendy’s and stayed there for a long while until it was time to make my way back. When I arrived back, about 12:50 or so, I took a seat in the waiting area. Some twenty minutes later, a passing Indy Motorsports person noticed me and asked if I’d been helped. I told them who I was and that I was waiting on my Honda. «Oh, yeah,» they said.“I think he’s just starting on that now.“
They began to tell me that there was a car in front of me, something about it having been dropped off late the night before. Now, to me, an appointment is an appointment. If I reserve a 9:30 a week in advance, then a shop has a person ready for that appointment. It doesn’t seem to me that my car should be subject to a queue.
Regardless, I sat in the waiting room while they got to work on my car. The vacuuming was good, the surfaces came clean, the leather seats cleaned up nicely, and the windows looked initially nice. It all looked pretty good on the initial go-​over.
And then I looked at the detail.
There were bits of dust and dirt and crust all over the dash, in the crevices, and throughout the instrument panels, which was streaked with cleaner residue. The electronics were wiped down, but the residue from the solvent was smeared across it. On the steering wheel, whoever wiped it down did so vigorously enough to scrub off the silver from the insignia H on the wheel so that the yellow on the under-​plastic is showing through. The windows are clear enough in the day, but the rag he used was not effective enough to clear them fully. It needed another go over, because at night the smears are bad enough that lights and headlights distort and refract through them like they’re Williamsburg blown glass. One more time with a basic ammonia and a page from the Yellow Pages would have made it immaculate on the inside; he should have known that. If he did know it, he should have done it.
When he handed me the keys, he said, «Oh, yeah, and I wasn’t really sure how to put the floor mats back together, so I just threw ‘em back in there. You can do it, right?»
«Right.»
Now, granted, it was an exceptionally hot day and the young man was doing this work for hours in an open garage. I know he wanted to get it over with. However, I brought the car to the shop in the relative cool of the morning and then he waited until the hottest part of the day to get started.
All in all, it was a fair cleaning job. Once I got it home and spent another twenty minutes finishing it up, it was a good CLEANING job. It was nowhere near a $ 120 interior-​only DETAILING job, and I get to look at the yellow H on my steering wheel everyday now to remember the lack of attention to detail at mediocre Indy Motorsports.
Too bad. It was a nice gift to get.

They did an exceptional job. I called and they were able to get me In right away. They picked me up. Cleaned the car inside and out. Dyed the carpet to brand new. 1999 Camry so it was great to see the carpet in such nice condition along with the entire interior. The exterior was detailed, tires as well. Their price was lower than anybody around and I called around. Dropped the car off at my house. Very professional great job!