Main Street Fireplace & Barbeque

I am a manufacturer that sold the owner Frank product last year and have not gotten paid. I have called, emailed, mailed without any response. Stay away from this business.

I purchased a glass door for my fireplace and it took 6 months to receive. I made the mistake of paying in full (which was required when I placed the order) and by check so i had no recourse when I wanted my money back. This store has since closed.
I talked to the owner at the other store in North Aurora which is now also closed and Frank told me they are opening yet another store on North Avenue in St. Charles named East Side Fireplace so avoid that place, too.

What can I say… awful!!!Moving???Where???
Very unprofessional can’t even return calls! Go to store directly and moving sign posted!!!
Problems with logs that were installed and still waiting for doors!!!

I will start off by saying that there selection is good, there showroom is nice, and they do come out to your house to quote and measure. After that is was extremely downhill. We ordered a complete fireplace door in early November with the hopes that it would be in by Christmas. Considering it was a special order it wasn’t likely but I was told «we will stay on them (the company that makes the door) and keep you posted.» But I had to follow up with them before Christmas, then I was told the standard 6 – 8 weeks. I had to follow up at 8 weeks and ask them what was going on. After I finally got a call back I was then told it would be in «Friday, or Monday.» So then I gave them a last chance, and if they didn’t call by end of day Monday I was going to cancel my order. Guess what? The call never came. I still don’t understand how a company can survive with that kind of customer service.
So if you like what you see in their showroom, be prepared to follow up on a daily basis if you actual want to get what you ordered in a timely manner.

I ordered a reface for my fireplace through them a year ago and am still waiting for a working fireplace. Since the reface they have damaged my existing fireplace, taken my knobs off (actually cut them off) and part of the reface was made wrong so they tried to grind the piece to make fit and then cover the grind marks up with a sharpie. They hot glued one of the knobs on and of course it came right off. Since grinding the piece didn’t work they bent up my existing fireplace. They told me all summer long that they ordered a new piece to come find out they never did! They just said that to appease me! I have now resorted to going there every morning that I can to try and get my stuff back and fixed. Save your time, money and sanity and go some where else! If I could post the pictures I would!

If I had the choice of zero stars I would have given it zero. Terrible, terrible, terrible customer service. Our doors took 8 months only to find out they were never ordered. Lie after lie month after month. Promise after promise. The most unprofessional, dishonest company we have ever dealt with!!!