I described the problems with the TV, and he said they would look at it to determine what was wrong and fix it. I was not only skeptical that they could repair it, but that it could be repaired at a price that was worth the money. I actually resigned myself to losing this TV. They got the TV to work again, and at a price that I think was very reasonable and fair. I was amazed! So I am very happy with the service I received here. I had a very good experience with Stevens electronics and recommend them highly. They do excellent work.