Dunkin’ Donuts

³⁴⁄₁₀₀ in 2016 challenge
This place is really going to have a problem when Starbucks opens next door. Yes I said next door, as in right next door sharing the same parking lot can throw a stone and hit it next door. Although I do go here at least once a day and sometimes 2 its only because I am addicted to coffee and there is no other option here in St. Cloud as previous review mentioned. Yes you will have the loyal customers who stay here and the ones who just like dunkin better. I hate to sound like a broken record but maybe that is what the owners need. The staff is rude here. The orders especially if going thru the drive thru are wrong. Line for the drive thru is so long at times its quicker to go inside and place your order. At least that way when they make it wrong, (and they probably will) you are right there to have it fixed. I have had two coffees on two separate occasions spill on me in the drive thru because the lids were not properly put on. Just when you have the right person making your coffee they leave. The bathrooms tend to not be monitored enough.

Most of the employees are so rude! Hanaa is the only one that has any customer service skills, everyone else just makes my day start off bad. I honestly have no idea how the younger girl with the glasses with her hair pulled back super tight with the permanent bit*h face still has a job there. After reading through the other comments, I’m not the only one who think this. I cant wait for the Starbucks to open next door because I am willing to pay extra to get my coffee and bagel right. I go there Monday thru Friday and most Saturdays and I always ask for a bagel with cream cheese spread on both side and 8 times out of 10 it is in a huge glob on one side. I give this place no star but Unilocal wont let me!

Why does the coffee here always taste burnt? It used to be so good, but this location has gone downhill. Donuts are still tasty though. The dining area always looks messy and kinda dirty… like it could use a good scrubbing. They need to get their act together before Starbucks comes in next door!

There are several employees here and only 3 that are actually nice and treat you like a human being. (A younger guy with dark hair and glasses, an older woman with dark hair and tall younger dark haired girl). The Only three with any customer service skills whatsoever. Those are the 3 I tip every time. But the girl with glasses is always rude. You will never know your total before you get to the window. I give 2 stars because they actually usually get my coffee right. ¹⁄₁₀ times they’ll get it wrong. They never mix it up for you, but they put the right amount of stuff for me to mix up. And no matter how many times you say you want your hash browns extra crispy they will not do it. My fiancé and I come here 1 – 4 times a week because there aren’t many other options and we will continue to do so for that reason, but we will have to live without if the service continues to be so terrible.

Alright. It’s a pretty well known fact around town that this place is less than stellar. You know when you’re out to dinner, casually talking amongst your family about your poor experiences at this location and the server walks by, overhears, and chimes in about HER awful experience… Things are just bad.
So, let’s talk about why the single star. I moved to the area around 4 years ago (but also spent my teen years here), and I pass the DD daily. I stop probably 2 – 3 times a month for coffee and occasionally breakfast.
First and foremost… The service just sucks. Plain and simple. No one ever seems to smile. The same woman is always running drive thru. She isn’t polite or friendly. She’s just there.
It doesn’t feel like anyone is there to actually help you take your order. It always feels like, «what kind do you want?» Not «oh, a xyz, would you like this option?» Or «2 sugars is bitter, 6 is sweet, etc» it’s very black and white. If you’ve not ordered something before they won’t make it an easy experience. They won’t guide you through the order or make a recommendation. They seem to expect that you will know the menu as well as they do. It’s frustrating for someone who visits a few times a month. I can’t imagine what it’s like for someone that rarely goes.
You will likely be asked to pull your car around to the front. They don’t like to actually give you your order at the window. I’m assuming they’re on a timer because they’ll do it when you’re the only person in line. Sometimes there will be multiple people waiting in front of the restaurant. I still haven’t figured that one out, but it’s certainly not so they can make sure your order is hot…
Speaking of making sure your order is hot… Your sandwich will be warm on the outside and cold in the middle. I mean, maybe not always, but I can’t actually remember a time that I received a hot sandwich. Lukewarm sandwiches with cold centers and unmelted cheese is the status quo.
The latte machine (is that a thing? That’s what they tell me) is broken. A lot. I would say one out of every 5 visits you can’t order a speciality drink. 7 am isn’t the best time to have a piece of equipment not working. I’ve literally never had this situation happen at a Starbucks, so what’s up with that DD?
So, you would think with the poor service and food and equipment that their coffee must be on point right? Yeah, not so much. It’s not uncommon to get drinks without sugar (I keep packets in my car now because they often forget), or sometimes drinks come out crazy sweet. It’s like there is no standard for sweetening the drinks.
Fear not though! You have options. The DD on Narcoossee is actually really good. Plus, you always have WaWa.

A few days after sending a complaint to the Dunkin Dounuts, I received an e-​mail. It was from the manager of this location. It was a form letter full of typos and had a blank subject line.
It’s clear this location has problems from the top down.

This place has come a long way and am now a happy camper!
They always get my drink orders just right…
— Medium Iced Caramel Latte
— Skim Milk
— No Sugar
— Half extra pump of Caramel
— Whipped Cream
The last time I went the guy, and the chubby girl (sorry I dont mean to be disrespectful) always make it perfect each and every time I come in. I make it a point to let them know because most times people get it wrong. The either put sugar or put too much expresso and not enough milk, something but not these two. The mix it up for me and put my extra pump of caramel on the bottom like a delicious little treat for me at the end in case I want it a tad sweeter.
Only thing I would say they could benefit from is taking there time to make the sandwiches a bit neater and not burn the cheese on my wrap but other than that,
Keep Up the good work

I give this place NO STAR but Unilocal wont let me! They are the most unorganized establishment I’ve ever been at. The employees are constantly yelling at each other in front of the customers. Stop putting sugar in coffees when people say NO SUGAR.