Terry’s Pawfection

I had one of the worst experiences here. The rude and careless demeanor expressed was most unappreciated.
I had come last week to have an 11 year old Golden doodle to be groomed. She did have some matting of hair bilaterally under the ears. The rest of her was curly.
She was I must say reasonably priced and I was happy with the cut. When I got home i noticed a 4 inch by 2 inch area cut down to the skin. I certainly understand there was some matting and this may occur, However, when this does occur I would expect to be told to watch the area as they had to cut close. No explanation was given. On the second day the area was reddened hot to touch and weeping. I cleaned it properly and watched it. 1 week later it was still crusted with some un healed areas.
I went back in person to show her and she replied that that could happen and she started questioning me as to when I saw it etc. I replied that I have had this dog and not proud of it, have waited to long and she had got some matts and I have NEVER had this issue in 11 YEARS. No apology, just well it was matted and it is expected. She advised that she is a professional and that this is how they deal with matts.
I again advised I should have been advised to watch it and that a short cut area to the skin had occurred and she stated that the groomer wouldnt have know. So what you are saying is that you are a professional and have been doing this job for a long period of time and have seen this before, but you would not know it could potentially occur to advise the customer of a potential situation???
UNACCEPTABLE. This place is low class and there was absolutely no customer service or an attempt of an apology.
Classless person. Would use this place again even with reasonable prices.
Barbara in Smithtown

Terrible customer service.
I’m assuming the woman my fiancé and I encountered today was not Terry because no store owner in their right mind would treat a customer they way we were treated.
We walked in on a whim with our dog for the first time today to get her nails clipped. When we walked in there was one other woman in the shop waiting for her dog. The associate (a middle aged woman who didn’t bother to give her name) looked at us and said ‘And who’s this?‘
I replied we wanted our dogs nails trimmed. She asked if we had an appointment. I said we did not then she told us to stand to the side and wait for a bit. We complied and had some small talk with the other woman waiting for her dog.
When her dog was brought out she was holding it while completing her transaction. She then put her dog down on the floor and the associate told the customer to not put her dog on the ground because she didn’t want it to walk up to our dog because she didn’t know what it would do. Her tone and demeanor was disrespectful and judgmental.
My dog was leashed, quiet and well behaved. This woman passed such judgment on me, my fiancé and my dog that I couldn’t stand to be in there anymore. We said let’s go and the associate said ‘where are you going she’s almost ready.’ I said that’s OK and walked out.
Don’t waste your time or money at this place. The staff is unfriendly and rude and I wouldn’t trust my pet with someone like that.

Love iit when my moms dog comes home from Terry! She always looks so cute. Her prices are fair and and it is easy to get an appointment.