Club Fitness

THEY LIE! They will make deals with you and lie to you about what you are signing. Then when you go into the club they are rude and disrespectful. Corporate is just as rude and are zero help. Club Fitness is a horrible company and have awful customer service. If you sign up, be prepared for random charges and small print. I am not normally one to write bad reviews but this company is shady.

Be aware of hidden feed after canceling membership, everything that they say at signing up is not true.
After relocating no close location charge me early termination fee $ 150.00.

I almost feel badly for singling out this club fitness as my review is about the entire company; but not bad enough to not write this.
I am so disappointed in the lack of customer service and the «fine print» ways they sneak extra money out of you. I have been a member of CF since 2005 and last year I had a baby which turned my whole life upside down. I had trouble finding time to go to the gym so I reduced my membership to the cheaper version. And was charged the annual membership fee. Then, as my daughter became old enough to spend time in the daycare, I re-​upped my membership and was charged the annual fee again.
My daughter hated the child care. Most of the time the girls were on their phones and the tv was on … Needless to say without interaction or attention my daughter didn’t last very long. After several weeks of trying and not being able to work out for more than 15 minutes I gave up and decided to cancel my membership. I was told by the person behind the desk that I could just go online and cancel… When I went to the website, I needed to actually give 30 days notice, so I was paying for 2 extra months and THEN I was charged $ 60 for early termination. This is ridiculous! They’ve basically taken $ 100 from me with no service returned which they say is fine bc it was in the fine print. Wow, good job guys… Way to be fair and take care of your clients.

This club is very busy. Unless you are coming in the middle of the day, you are going to have to wait for machines. It may or may not be a dealbreaker for you. But the worst part about this club is the unfair and deceptive enrollment and cancellation policy. The girl I signed up for did not explain fully the terms of the contract that I was signing. She never mentioned the $ 50 cancellation fee until I started probing her. They email you the contract that you sign THE DAY AFTER YOU SIGN IT. So you don’t realize how egregious some of the terms are. For example, in addition to the $ 50 cancellation fee, you CANNOT cancel your account online, in person, by email or even by phone. They make you write a letter and send it CERTIFIED snail mail. Even after you do that, they will bill you for another 30 days. They make it intentionally, and needlessly difficult to cancel. To their credit, they can be cheap, but make sure you READ THE FINE PRINT. And do not believe what they tell you, they will tell you anything to get you to sign on the dotted line.

I’ve been going to this gym for about 5 years and have gone at different times. Obviously, there are peak months. But overall, It has everything that I need and wait times are not that bad. The only negative is that there are usually a few machines always broken at one time– treadmills, ellipticals, stairmaster. Other than this inconvenience, is a good gym.

I joined this gym slightly over 2 months ago and I ended up trying out their package that came with 4 sessions with a personal trainer (DFM trainers) and then from there, you can decide on what you would like to do. The equipments do not look very new but then again, I am not sure how long this place has been around. I have seen the newer Brentwood location and it looks like their cardio equipment are much newer (from my view outside as I have never really gone inside, yet). Anyway, they do have a lot of machines and there are times when they aren’t busy at all which is nice. I found that Saturdays are very peaceful here, especially toward their closing time. Granted, this is not a 24-​hour location, I still think their schedule is convenient enough. And if not, there is always the option of getting a membership that will allow you to use their other locations, including the 24-​hour ones.
The bottom line is, this is a cheap gym if you are thinking about starting out at a new one. I ended up signing up for a membership when they had their ads to join for $ 1 so they waived the fee. The locker rooms are clean and spacious. I have not actually used it since I live about 5 minutes from this location but I had an unfortunate incident during workout that forced me to have to go in there and found it nice. There are 2 water fountains seated next to each other and close to the women’s locker room entrance if you ever forget to bring your water bottle and they also have some workout beverage that you can charge to your account if you so desire. There is enough parking space as well so you never have to worry about driving around a few times to get a spot.
Overall, the staff have been really friendly from day one. They always say hello and are always pleasant whenever i come in. There hasn’t been any bad marks that I can think of so far. Try this gym out!

Let me clarify this review with saying that I am in no by means some sort of gym expert. I’m pretty low maintenance when it comes to a gym.
Newer equipment is always a plus but I mainly value space. Club Fitness has pretty up to date stuff and plenty of room. During the busiest hours it can feel crowded but it’s really not that bad. I try to go during off hours so I don’t have to deal with it.
They have classes and trainers and all that jazz but I pretty much just use it to lift and run. If you’re more into classes and fancy bells and whistles than this is probably not the place for you.
It does the job and it’s super cheap. I think the basic package is like $ 10 – 15 a month. That’s a killer deal. You can use your pass at all locations! You have to upgrade to around $ 25 a month to get go during late hours (post 8PM). I don’t work out that late so it hasn’t been an issue yet.
I don’t have any problems with Club Fitness despite the somewhat negative reviews. Give it a shot!

I don’t think it’s very fair of me to give them this type of rating, but here’s why I feel it’s justified.
A) their gym members. Some are just absolutely ridiculous! They will stand behind you when you’re using a machine– and they don’t care if you JUST started using it. It makes me feel soo uncomfortable, like I HAVE to give up the machine. I’ve had one little freak of nature who comes sometimes and he stood behind me twice. It got better from there. He actually accused me of hogging the machine! Just as an FYI, I use a machine for 10 – 15 minuets. People, there are THOUSANDS of machines to use; go find one and use it until you see the one you wanted to use it NOT occupied. I mean really! Use your COMMON SENSE and some MANNERS! Jesus! Bunch of jerks. Even tonight I had it happen a third time! This time, it was a woman wearing a new Orleans tee. Her only explanation for her standing right next to me was that she was «being patient». Downright lie. I told her shes had made me feel uncomfortable and now I had to stop using the machine and I wasn’t going to say another word about it. I wiped the machine down and found something else to use. Boy, was I steamed! Seriously? Really? This is just stupid. This is just smoke filled, coffee house, crap. Grow the hell up people! I pay thirty dollars every year for membership and I shouldn’t have to deal with a bunch of two year olds.
B) I shouldn’t have to pay $ 10 monthly for maintenance upkeep when they haven’t fixed some of the broken machines. Someone told me that I would only have to pay for upkeep once, once.
The managers and trainers are really nice but sometimes I actually regret coming here because of their members and because they can’t get their act together. I’ve actually considered finding a better gym– and I am STILL considering.

Yes. I am going to keep putting you all on blast for not having someone at the gym to open it on time. 5:30am, still no one there. By this time, I don’t have time for my warm up and work out. This whole problem would be solved if you would install a key pad. Also, I know there isn’t a lot for front desk people to do at this time. I generally like the people hired to do this job, but maybe you should schedule two people at this time. (Maybe even a manager would like to get out of bed in the 20 degree weather and see how we do.) That way, if one oversleeps, there is another to make sure your dedicated 5am exercisers can start on time.

This club has become poorly managed and maintained. The men’s locker room/​restroom is consistently as dirty as what one would find in a busy truck stop. The tile floor in the locker room/​bathroom is either dirty or wet and slippery because a club member just walked across it with wet feet from a shower or because a staff member just used cold dirty water to mop it. The paper towel dispenser in the restroom area and the soap dispensers in the shower rooms are empty about half the time. The light in one of the three men’s shower rooms has been out for more than a week. The management recently removed the folding chairs from all three shower rooms, making it difficult and unsafe to try to change in the shower room while standing on one foot on a slippery floor. As a result, members have to get out of the shower, towel off, leave the shower room and walk across the locker room floor with wet feet, making the locker room wet and slippery all the time.

As others have pointed out, this club has very limited space, and it is often too crowded to work out without bumping into another member. This situation is probably a result of the club’s overselling the number of memberships for the limited space. To exacerbate the situation, the personal trainers often occupy more than one piece of equipment at a time while they are putting their clients through circuit training. Trainers also have their clients run or do squat thrusts down the only two aisles between the pieces of equipment, making it very inconvenient to move around. I believe the personal trainers could use the wood floored classroom for that type of training because the classroom is almost always empty when I am there. It appears the club management is more interested in the income from the personal trainers than having regular club members feel comfortable. There may be a problem with the ownership/​executives responsible for this club because I have seen a great deal of turnover in the club staff. I don’t think any one staff member has been there more than a year.
When I joined, the sales rep told me the club would be a 24 hour operation in about a month. He even pointed to wires sticking out of the wall and said they were for the closed circuit cameras necessary to get approval for the 24 operation. That was about four years ago, and obviously there is no 24 hour operation.
The pluses for me are that this club is in a terrific location for me, parking is very easy and the equipment is nice and was new when the club opened. Despite the extra drive time and probably less convenient parking at another gym, I will move on unless club management improves soon.

Largest and cleanest locker rooms so far in comparison to the other other Club Fitness locations in the area, and yes, I’ve been trying them all.
Very large club location. However, machines are all WAY too close together. It is virtually dangerous to have somebody bend down to pick up a spray bottle and, you, be almost unable to stop the arms on the Arc Trainer to keep from knocking somebody out. That is a safety hazard.
There are two ellipticals that squeak loudly and incessantly, close to the aisle towards the wall. Nobody has done anything about it — and they are loud — can be heard over ear buds.
Still no abdominal machine at this location. That is a problem.

Good self-​service gym. Lots of machines, clean well lit gym (though the locker rooms are only adequate and could use a good mopping). During the new year resolution weeks from 5 – 7:00pm it is very difficult to get a cardio machine. Other than that there are plenty of machines to choose from and they don’t let them sit out of commission for long. I never used the personal trainer service but watching them from my machines, it seems most are more concerned with looking cool than truly helping their customer — I always see them looking around the gym while their pupil is lifting heavy weights with improper form. For $ 10 per month, this place is great if you know what you need and want out of a gym. If you want personalized service or extras like saunas and pools, this isn’t the place for you.

I am surprised by the poor reviews this gym got. I only have experienced this particular location at night. We usually go during 9pm and 11pm and this place is not a 24 hour locations which kind of stinks.
The equipment is in good condition. The only machine I ever saw broken was the stair-​master but thats a given because those things break down on a daily basis everywhere! This gym has a nice selection of free weights, more so than the gym in Brentwood.
The same girl always works the night shifts and she keeps the gym clean and looking in tip top shape. She is very very friendly and helpful with any questions or concerns that you might have.
There are some nights where there might be 20 people in the gym and some nights where there are 5. You see the same people all the time and you can’t help but build a friendship with them.
I also think its really cool that in the background they play Satellite radio. Not sure if others have noticed but they play XMU which I love!
I only have one hate about this gym and that is the lighting. I am not a big fan of the bright lights! Overall I like the gym, its clean, has good music and there is a consistency in staff.

I had a terrible experience with the customer service side of Club Fitness. I was in St. Louis for 2 months this summer for my job, and I joined for those dates. The gym stipulates when you join that should you like to cancel, you need to do so online and 30 days before you are charged again. I knew when I would be leaving, so I put this in my calendar, and made sure to cancel on time. I followed through with this and double-​checked on my last day by going up to the counter, asking them to make sure my account was cancelled, and they said everything looked good.
I got back to my home in Illinois, and have been charged every month since leaving. I called customer service, completely confused as to why I have been charged. They claim that they have no recollection of my cancellation online, and therefore will not reimburse me. Additionally, I asked right then and there to cancel my account immediately, they said, «You must cancel online only, we can’t do it over the phone.» Which probably means I will be charged again, since I need to give 30 days notice. UNBELIEVABLE. The confirmation email from my original cancellation no longer exists (why would it, because the gym confirmed it with me on my last day at the gym) so I have no proof that I cancelled. It is their word against mine.
I had a nice time working out at the gym, but I have NEVER had to deal with such bad customer service in my life. I am out a lot of money, and it was never my fault. I say to you: stay away!!!

I went in to try the 14 day free pass. Travis, the guy who was signing me up, gave me the tour and then immediately tried to get me to sign up. Whoa, slow down there buddy. First of all, I didnt even get a chance to workout yet. I also wanted to try out some of the different Club Fitness’s to see if any were a little better than this one. When I told him I just wanted the pass for now, he started getting irritated and saying that I would have to pay $ 100 if I decided to join after today. I said, «that’s fine» and he kept saying, «No, seriously, you will have to pay $ 100.» I get it, Travis. Really.
So then when I denied him again about signing up on the spot, he threw me my «14 day pass» card and walked away!!! I wanted to laugh out loud. What a poor sport you are Travis.
That was enough to make me not want to sign up at this gym, but then, I actually worked out. I dont know if they are just too cheap to blast their A/​C or if it is a shitty A/​C system, but it was NO JOKE probably 85 degrees in there. I was uncomfortable before I even started working out and was dreading getting on the treadmill but I figured since I was there i might as well just get it over with.
I usually run about 45 mins on the treadmill. I got to about 25 and was done. I was sweating buckets. Of course they dont have towels since it is a no frills gym. My shirt was soaked and I felt like I was going to pass out.
The treadmills suck. They are tiny and dont feel solid when you are running. They had a weight area that is probably fine if that’s your thing. The Brentwood location is much better and has A/​C that works.

I’m reviewing this Club Fitness on their classes alone, as I have never actually used any of the machines here. I have a club-​wide membership, which is helpful, because «my» Club Fitness is in Brentwood, and doesn’t have any classes.
This Club Fitness is the one closest to me that does have classes, and I’m glad I’ve finally started to check them out!
So far I’ve only gone to pilates on Wednesdays, and Yoga on Saturday mornings, and both are fantastic. I love both of the instructors, they are both knowledgeable, and both really push you. Especially in pilates, holy crap, she really kicks our asses some nights!
There is usually a mad rush to get in the classes, so my suggestion would be to come early. While they do have mats for you to use, I would bring your own if you have one, or at least a towel — unless you’re into laying down on a sweaty mat a dozen other people have used…

This Club Fitness gets the job done, but the others in the area are much nicer and here’s why…
Some of the cardio equipment is older and they don’t have much of the newer elliptical equipment which is disappointing. They don’t have many cardio machines either which is a problem during peak times.
Also, a majority of the resistance weight machines are the Paramount brand and they seem to be more uncomfortable to use than the Precor or Life Fitness ones I have used elsewhere. Not sure if they are the knockoff brand or if I just don’t like them.
The only positives I can think of is that this Club Fitness has classes and is more spacious than the others I frequent. Sorry to say that I would choose Brentwood or take the drive to Webster any day over coming here.

I have to update my original review of this place. This place is getting overly crowded at peak times. The best time for me to visit is on the way home from work at 5:30ish and many times I have to wait for a treadmill. Plus, many of the treadmills are starting to break down (TVs not working properly, incline broken).
Recently I visited the Brentwood location since it is open later hours, and the equipment there is much newer and seems to be better maintained.