Lou Fusz Nissan

Buying a new car here was about as stress-​free as it gets. Nancy, our sales consultant, came out and greeted us on the lot as we arrived. She listened to what we were interested in and showed us the two internet specials I had marked on my phone, She was very knowledgeable about the vehicles and at no time did we feel pressured. Nancy got us the car we wanted at a great price… even better than we thought! I was dreading this experience, but it turned out to be great! I highly recommend this dealership!

Stopped in today to look at their GTR.
Auspicious start as the battery was dead, salesman then claimed they can’t keep me in stock. Hahaha. He couldn’t understand why I found that amusing.
He was more interested in ripping on the other cars I was shopping (Viper, F type r) than telling me about his dead car.
The rest of the staff that I observed seemed indifferent to their job.

Like most people I am not a fan of buying a new car. My lease was coming to an end so the clock was ticking. When we arrived at Lou Fusz Nissan we were greeted by Nancy and right away I knew I was in good hands. She listened to what I wanted and made it happen. No pressure and most of all no BS… If you’re looking for a new or used Nissan, Lou Fusz is the place to go.

Shelby and her team continue to wow me with high quality service. They are courteous, helpful and client focused. I appreciate having information provided to me in language I understand, yet complete and accurate.

I will never use Lou fusz Nissan body shop again! Worst service I have ever experienced! When I asked to speak to manager I was told he was the manager (like he doesn’t have a boss). He lied times me multiple times and they didn’t return my calls, I had to keep calling to find my car, once I spoke with 8 people in 20 seconds like they didn’t even know where my car was. I was told the parts were there the first day (they weren’t), I was told they would call me back the first day with an estimate (it took 5), I was told my car would be ready by Friday (10 days after arriving and it wasn’t!) they got ignorant and said they didn’t speak with me till Wednesday (I checked my phone and they lied, which I already knew, because I knew when I spoke to them) I will never go here again!!! I would give 0 stars if it let me!

Typical high-​pressure sales tactics car dealership, complete with all the cheesy antics, questionable professionalism, insults to your intelligence and mind-​boggling frustration. Regardless of how common it is to quote a trade-​in value several thousand dollars below the lowest Blue Book appraisal, there’s something really unsettling about actually dealing with it. And then, if you don’t buy, and they have your phone number, expect to get teams of increasingly desperate text messages and emails asking when you’ll be back. It’s hard to trust any car dealer, but it’s impossible to trust these guys.

Do NOT buy a car from this dealership!!! PLEASE READ ALL OF THIS…
Here is my exerience… I went to look at a used Altima, was talked into buying a brand new Nissan Sentra. I was very excited because this was the first brand new car that I had ever purchased. I was told I would need to wait until Monday to get me actual car, it was Saturday so not a big deal. That Monday I was told that it would actually be about another 2 weeks before my car would be in «because the car you bought is in demand». I was fine with that because they had given me a car to drive.
After waiting the 2 weeks, I received… THE WRONG CAR! I was told I was purchasing Sentra S (standard), and what I was given was the base model. After explaining to the sales person, Stacey, that it wasn’t the right car she offered to have remote keyless entry added to the car. I was not happy with that, I wanted the car I thought & was told I was purchasing. Of course NONE of my paper work said which model of Sentra I purchased. I was made to feel like I did something wrong and that they were doing me a favor by selling me the car. After talking to the manager, Davin, he made sure I got the right car. But then I was asked to pay part of the difference in the price of the cars. There was only a $ 500 difference, but they wanted me to pay half of that & upfront!!! I ended up with the right car & didn’t pay any extra. And they tinted my windows for free «to make you happy». But on to the next issue.
I was told «in about 2 weeks» that I would receive my title and other paperwork. The only thing I received was a notice from my former lien holder that Lou Fusz had not completely paid off the car that I had traded in & that I was responsible for that. I still hadn’t received my title so I called & spoke with the sales manager again. I was told that he would find out what was going on & call me later that day. 2 days later I had to call them back, because no one had called me. The first thing said to me is «oh you didn’t receive that in the mail yet». Why would I be calling about it again if I had received it? Now I feel like I have been blown off. This was the last day of the deadline to register my car; a Thursday. Now I am told by the manager that he will have the title & a check for the late fee «hand delivered» to me on Monday. Monday comes & goes & I hear nothing… Tuesday comes & goes, nothing.
By this time I have had enough & am tired of being nice. I contact Lou Fusz III, the general manager. He finally finds out what is going on & tells me he will overnight my paperwork & to bring in a receipt for the late fee so they can reimburse me. I told him that was not accpetable & he said that he will add a check to the envelope that was being overnighted. That was today… let’s see if this actually happens.

Where to begin… I’m a young mother with two children and I don’t make a lot of money. I had NO credit (not bad but none). I was already preparing to have a co-​signer or my interest rate would have been extremely high. Plus I had a piece of crap car that I wasn’t preparing to get much for with ALL the issues it had. Those people worked their magic and by the grace of God I was able to get my car and got ALOT more than I was expecting for it (I was expecting 600. Yes it was THAT bad). I also got a single digit interest rate. These people really made it happen for me and I am really grateful. My angels at Lou Fusz Nissan.

Always quick service, mostly friendly staff, clean comfortable customer waiting area with free coffee and tea, and fast free wi-​fi. What more can you really ask for. Theres really not much else to say. If you own a Nissan and need service, Lou Fusz is the way to go in the Saint Louis area.

I have a 2000 Altima that I did not buy at Lou Fusz, but I’ve brought it here a few times for service. They’ve always done a great job and really came through for me about a month ago this winter. My car wasn’t starting regularly, and I freaked out. Even though you’re supposed to make an appointment, I called on a Sunday, and they squeezed me in at 7am the next day. It turned out there were actually several issues including multiple oil leaks and engine part replacements. They took care of everything and did my state inspection that was due this spring anyway. Communication was great, and when I picked up my old gal, they brought it out for me valet-​style. I’m hoping to get a couple more years out of this car and will bring it back here for any issues that come up!

Bought a used car today at Lou Fusz. I worked with Jack, Tony and Nick and they couldn’t have been more helpful. I wanted a painless process and I certainly got one. I ended up getting better financing than I hoped for and a lower payment than I wanted. I took a short customer survey while waiting for paperwork and they actually looked at it and had the car radio tuned to my favorite station when I got in!

As far as the service department goes all went well on the service for my Murano. I got a Groupon for an oil change, tire rotation and whole shabang. They were super speedy, did a decent job and were very nice to deal with.

Lou Fusz is a great dealership. Made buying a new (to me)370Z a breeze. Any car you are thinking of buying make sure you check out the Fusz family. If my experience was any indication yours will be the best car you have ever bought.