Protection Direct

Horribly misleading solicitation letter designed to get you hyped-​up enough to call their «headquarters» so they can try to sell you on their services/​product. Once you call, before they’ll even address any of your questions, they’ll request more information on your vehicle. Because I wasn’t sure on what they were about or what they were offering, I continued to sidestep their information requests by asking them repeatedly, «so what exactly are you offering…». It was like ping pong. I finally discontinued the call and chalked the company up as another sheisty MLM scheme attempting to make a quick buck on the ignorance of callers/​customers.
Just shameful!

I’ve heard both good and bad reviews of extended warranty companies but a friend of mine recommended Protection Direct. I called and spoke to a very friendly sales representative and ended up purchasing basic coverage for my ’05 Toyota Corolla with a pretty manageable monthly payment.
I had to file a claim recently and was very happy with the way PD handled the issue. No muss, no fuss. My mechanic handled the repairs and overall I saved about $ 700.
Highly recommended!

So I really don’t get something here… Why is everyone so down on these guys? Most of what I’ve read here is about their mailing policy. You know how to get rid of junk mail? It’s called the circular file, people.
I actually got one of these letters about my Jeep and thought, why not call them and get a quote. It’s a few minutes of time. I spoke with a rep named Heather and surprisingly, she was really funny! Kept joking around with me and stuff — I’m sure her way of making the sale. And you what? It worked. After I asked a bunch of questions, I bought a plan. I’m glad too, cause I don’t have several thousand dollars sitting in my bank account to pay for a major issue should one come up.
I think people complain about them not covering problems that really aren’t covered or maybe were pre-​existing when they bought the plan. It’s like health insurance — sure, I’d love for my last ER trip to be completely covered, but I have to pay part of it. And I have to use the docs they tell me to. I don’t go writing a bunch of bad things about United HealthCare because they won’t pay for something I think should be covered and isn’t. Same thing here.
Once they mail me the final policy I intend to read it over completely, and call back to ask questions if I’m not sure about something. That’s part of being an informed consumer. I did the same thing when buying a warranty on my TV.
Since I haven’t made a claim with them yet, I don’t know how that process will go. But I asked and she said they are backed by Marathon Financial administrative company, and I know those guys are legit — they’re the ones who decide what is covered and what is not, so I should be in the clear if anything breaks (hope it doesn’t though.)

DO NOT GET SCAMMED!!!
SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!!
BBB (Better Business Bureau) says they are graded «F»
link here:
Additional DBA Names:
Warranty Replacement Program
Advanced Assurance
Dealer Warranty Program
Protection Direct
SPD Warranty Program
Txen Partners, LLC
United Warranty Solutions
Service Protection Program
Program Headquarters
Program HQ
Automotive Protection Direct
United Warranty Solutions
Columbus Capitol Partners
the list goes on and on, and is essentially the same company changing names over and over.
Look at a ex-​employee (atti2dinal1) exposing them
dated: 2009-​10-​21
SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!!
SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!! SCAM!!!

I got the same letter mentioned by the other reviewers and it pretty much went along the lines they described. All this «Program Headquarters (SPD)» company knows is the year, make and series of the vehicle you recently purchased. If this was legitimate they would definitely not require you to provide your VIN and mileage. Lexus and BMW offer their own extended manufacturing warranties. Thanks to the two other reviewers, I was very close to actually calling up this sham company.