Sephora

Sephora aka «BEAT FACE» Headquarters! For those unfamiliar with this terminology I took it upon myself to do a little research on your behalf.
According to Urban Dictionary a beat face is:
When the make up applied to a person’s face is so powerful and amazing that it makes them look truly stunning. ‘Beat’ can also be used to describe any variety of things, not just one’s face. The term is popular among make up enthusiasts and the gay community.
I’ll use it in a sentence for you.
«Beyonce performed last night and her face was beat for the show.»
or
«I love how the makeup artists at Sephora beat my face for the party.»
OK, assuming you’re picking up what I’m putting down; Sephora is the place to go for all your cosmetic needs. They offer a humongous selection of nail color, lipsticks, eye shadows, foundations, lotion, fragrances, makeup remover, top of the line skin care products, accessories, hair care items and much more. Mirrors, vanities, makeup applicators and remover are located throughout the store for those who like to play in makeup before they buy. If there is something you’re not quite sure about ask for a sample and they’ll gladly accommodate your request if at all possible.
If there is something you like but they are fresh out of; simply order from the store and they’ll ship it directly to your door free of charge. If you’re a regular; sign up for the rewards card.
Class adjourned.
~Christy

I went into this store and was immediately offered a greeting and assistance. Score. I then made an appointment for a custom makeover with Jasmine. I was impressed to say the least. She taught me how to amp up a smoky eye and blend contouring powders. While I’m aware there are YouTube videos on the matter, I much prefer the in person experience.
The store was well organized again, and this time the service I experienced was great. The makeover I received lasted about 45 mins, and required a $ 50 purchase (free mini makeovers are also offered) I’m so pleased with the skill/​advice. I’d do it again. I left feeling really pretty. I’d recommend this place. Thanks to Jasmine, I’ll be coming back here more often.

I love Sephora, and this location is no exception. After having been to this location several times, I have no complaints about the samples laid out. Some of the items tend to be a bit disorganized or missing, out of stock, etc. but if you ask a someone to help you look for something, they’re always willing to do their best. The service is great – workers here have offered me samples, checked in with me, offered to check the back for stock, offered to orders things online for me, offered to give me a mini makeover, etc. all without asking. They’ve all been patient with me, never short even when they are busier. The workers aren’t the most knowledgeable about products, however. They can point you in a good direction, but if you start getting more specific, they’re recommendations tend to fall a little short.
All in all, it’s always a good experience and would definitely recommend.

I am a Sephora fan. I LOVE Sephora as a store/​brand. I just do not like this particular Sephora location. They have poor customer service. One thing that attracted me to the Sephora stores years ago when I started using Sephora was the customer service. Someone was always eager to help and excited to show me new products. It was a great business tactic on their part because I may have gone in for mascara but I’d end up leaving with 4 things! And I loved it because I love makeup!
Since I moved to St. Louis and began coming to this Sephora location, I just haven’t had that same positive experience. They still have the product I want, so I shop here regularly, but their employees (and therefore, probably management) stinks! Instead of being welcomed into the store, their employees can be found chatting amongst themselves. I have to interrupt them when I have a question. They are not usually eager to help me try on new products and find things that fit me.
During my most recent experience the employee had no knowledge of the products I was asking about and barely helped me at all. Each of the samples was worn down or dried out and I kept mentioning to this employee that this was the case. She just offered a «yeah» but didn’t do anything to get a fresh product sample.
When I went to check out they were out of the 500 point rewards and had nothing to replace them.
Honestly, what used to be my favorite store is now losing its appeal to me. I feel like going to department stores instead of Sephora for my makeup.

I came back to this Sephora location this afternoon because I happen to be at the mall and I have been thinking about getting a different eyeliner. I have very oily skin around my forehead but the most annoying area would have to be my eyelids. I have been reading some articles about how to prevent the eyeliner transfer to my lids (which actually looks horrendous) and have been using a primer by Urban Decay which came highly recommended. Somehow, my oily lids are still winning the war and I resort to reading more articles. I saw that someone had recommended powder eyeliner. I have been experimenting with them but with not so great brands so finally, since Sephora was right there, I decided to check out Laura Mercier’s tight line eyeliner. At first, I walked around to check out their products and then asked an associate to help me. I told her my issues and of course, she told me about the primers, etc and asked me if I wanted to try a different primer. I told her I think mine is fine right now but that I wanted to try a certain product. She applied it on me and was helpful with the whole process. She even suggested some tips that might help with my issues. I loved how the eyeliner looked and made the purchase. How it will hold up to my oily lids, I have yet to find out.
Surprise! When I was at the counter checking out, I was asked to choose between 2 birthday gifts since it is my birthday month and I am a Beauty Insider. That was a nice treat. Now, not only do I have a new eyeliner to try but also a couple of NARS lip pencils! I am giving this place a bump up to 4 star for a better experience this time around.

I give the location one star for the assistance you get from the employees.
My main issue is that their brushes look extremely dirty, and I am grossed out after they put them on my face. Unfortunately, I rely on their help when it comes to picking a shade, and not all brushes are available at self-​serve. I wish I could do it all myself.
I moved here from another city and there, going to Sephora was generally a pleasant experience. I checked whether there was another location I could go to, even so this one is the most convenient for me. It’s a shame.

This place sucks!
The whole store is in disarray, samples are missing or are old and dried out, and the staff has zero product knowledge.
I went in looking for a simple limp stain and two associates pinted me to matte lipsticks and lip glosses — exactly the opposite of what I was looking for.
When I asked an associate to do a Color IQ match for a foundation, she started arguing with me and kept insisting that she can just bring samples of the makeup I was looking for. Seriously?! I’m not sure if she just didn’t know how to use the device or she had zero listening skills but it was just a complete mess.
I’ll stick to ordering online and will use this place for returns only.

This is the worst Sephora I have ever been to, customer service wise. Even though this one is more convenient for me to go to I will make the trip to West County just to avoid the horrible customer service of this one.
You are not a priority in being helped in their store, instead they stand around and talk to each other. If you are lucky enough to be helped they seldom actually know where products are that your looking for and they aren’t willing to help you try out or find new products. I once had to wait around for about 15 minutes to have my question answered.

This is not a great Sephora. This is not even a good Sephora.
I walked in this morning with quite a list, and 1) I got a greeting and then ignored, 2) they didn’t have things on my list, so 3) I left without being helped or buying anything. This made me sad.

I have received terrible service both times that I’ve been here — the staff at this location doesn’t know anything about their own products, or where anything is. When you ask questions, they gesture in a direction and say that it «should be in that area».
They are also rather rude — just their tone in general. As opposed to trying to help ensure that you spend money in their store, and have the urge to return, they act like it doesn’t matter, because at the end of the day they get their paycheck.
I’m not sure why everyone here has such a bad attitude… definitely need some corporate management to step in and administer some training. I won’t be returning.

I love love love Sephora! Who doesn’t? I mean, seriously… I went here this past weekend with all the other last minute holiday shoppers. I was greeted when I walked in and politely asked if I needed help finding anything later by another sales associate. I really appreciate how the people who work there are not pushy. Another review mentioned they don’t make commission on sales which I think just makes sense. I like how they’ll honestly give you their opinion on products either because its a top seller or they use it personally. This is always more important to me than a sales person just pushing their most expensive product.
Anyway. I found what I was looking for for my sisters. Mission accomplished. Even with the holiday madness, they had enough people on the registers. There was also a «mobile checkout» for shoppers paying by card only. Great idea to keep the lines down.
Like other reviews said, get the beauty insider card. It’s worth it if you shop here even semi-​regularly.

Sephora is the
or what I call makeup heaven. Lol sephora is great because the staff are not paid on commission. Which means that the will not push you to buy products you don’t need like at macys or nordstroms. Also you get a variety of so many different brands in one place! Sephora may be a bit pricy if you normally just get your stuff from the drugstore. But most of the time it is worth it! I highly recommend that you look at reviews online to see if they are worth the money or go in the store and test it out yourself. Sephora has testers of most of there products out so you can see if you like them which you cannot do at the drugstore. But for the love of god do not put used testing products on your eyes or lips! Do you want a stye or lip herpies? No! So just swath the color on your hand or ask someone who works there to help you out. Sephora also has a pretty great rewards program which includes a free gift on your birthday. So if you shop there often in would look into it.

I have to admit, I’ve never set foot in a Sephora store before 2011. I’m not into makeup all that much, but I adore Bare Minerals foundation. I used to go to the Bare Escentuals store in the Galleria to refill my foundation. Nothing against the lovely ladies that work at Bare Escentuals, but I cannot stand the way the stores are setup to give aggressive, annoying sales pitches. Even if I make it clear I just want to quickly grab my foundation, products are mentioned over and over every time I walk in and every time I check out. I love Bare Minerals but I don’t have time to get a makeover or hear about 10 different faces creams. Some gals just want to walk in, grab what they need, and go. I’m so glad I can do this at Sephora. There’s always someone there that greets me when I walk in but they don’t follow me around. That’s the way I like to shop. I can grab someone at Sephora if I need to ask questions, not be interrogated. And I always manage to browse around and find something travel-​size and cool before I head out. Thank you, Sephora.

The consultant was very helpful. She made up some samples for me to try when I was unsure of switching to a new brand of foundation. No high pressure sales tactics=a great shopping experience.

I wish I could give it 6 stars… that is how much I adore Sephora.
They have EVERYTHING you can think of when it comes to cosmetics, skin care, etc!!! Lots of make-​up tools too. And all of my favorite make-​up brands like Urban Decay, Too Faced, Tarina Tarantino, tokidoki, Benefit, Smashbox, etc.
I always go in there thinking I will buy 1 thing and then I come out with a bag full of loot. If you shop there at least once a month, get their Beauty Insider card. It’s FREE and for every so many $ you spend, you get beauty points. When you hit 100 beauty points you get 1 free trial sized sample of a popular product. When you hit 500 beauty points, you get a FULL sized product free. (Or a baggie of multiple trial sized products that still contain enough product to last quite a while!)
Seriously…most of my $ goes to Sephora, lol. But I am also a make-​up junkie. I would agree with the comments below that it’s every girl’s (or drag queen’s) dream come true to walk in there. x)

It doesn’t get any better than Sephora for your cosmetic shopping needs, IMO.
I bought some Smashbox eyeshadow a few weeks ago. A small crack formed, and within a few days the pressed powder had lost it’s shape and was completely loose.
I went into the store today without a receipt (I shred them pretty quickly) and only my Beauty Insider card. They processed the return/​exchange within a few minutes and I was out the door with a replacement.
Great customer service!

Sooooo, I heard about Sephora just before I graduated from college, working as an Editorial Assistant in my alma mater’s communications department. My boss and I had similar — generally oily/​combination skin.
After discussing our skin/​make-​up-​that-​melts-​off-​our-​skin ‘issues’ ~ she told me about Sephora, and explained why she was such a fan and loyal customer or theirs. As a fairly broke college student at the time, I stayed away from the store — thinking I likely could not afford their products. WRONG assumption! I should’ve high-​tailed it there as they not only carry EVERYTHING, for EVERY skin type (hair products, bath products, products for MEN, you NAME it) ~ they have such incredible bargains AND a rewards program (FREE) like NO other merchandiser I have ever encountered.
I recently spent UNDER $ 60.00 for an online purchase — received three FREE samples (these come with EVERY online order) which really are THE way to go for us ladies in ‘trying out new products’ — without PAYING for them first. I received ANOTHER free product by entering a promotion code upon check-​out, and out of the THREE purchases I made, TWO were markedly clearanced.
I have tried ALL the products (about 7 or so) in just two days (I get really excited about trying this FREE new stuff!) and the stuff is just GOOD. REALLY good — all of it. They are lasting, quality products that «do what they say they do,» are often made with all natural products and NO animal testing crap! Typically the products are packaged in eco-​frienly packaging, with portions of purchass often going to charitable causes, and for TWO extra dollars at checkout, you can get a truly lovely and USEful sachet bag — OR — a VERY sturdy gift box that not only LOOKS cool, it has magnets that keep it closed — offering functionality, practicality, and FUN — while making it easy to open/​close — regularly — for all the AMAZING products ~ you just bought ~ from Sephora!

I have had some good experiences with some sweehearts that work here. But I just cannot give them my business after a tactless experience I had at this Sephora back in December.
I came in asking about some nice red lipstick to wear out every once in a while. The woman. – I forgot her name but it may have been similar to «Susan” – I spoke with asked me, «Let me just ask one question first. Are you ready for lipstick?» (I’m 23) and then told me straight up I have splotchy skin and that I should buy their 57 dollar foundation because otherwise I won’t look good in lipstick.
Ahem. GIRL, what did you just say? I came in to purchase something and I left empty-​handed and feeling insulted.

Sephora is one of my faves as well — the only reason I don’t give it five stars is because I don’t always have the focus or willpower I need to get through the store without spending waaaay more than I should!
Even for someone like me, who buys makeup and it lasts for years, I still like playing in here. And they have a great selection of skincare products, even stuff like powder sunscreen for your face and several different kinds of oil free moisturizer.
Although I haven’t done this in awhile, I like to stop by here on Friday or Saturday afternoons before I have somewhere I need to be. I’ll buy a mascara or eyeliner and let Chris (the guy who Sarah F mentioned in her review) do my makeup. As long as he gets the commission on the sale, it’s not necessary to tip him. But if you are getting your makeup done and don’t plan on purchasing any product, I’m pretty sure you need to tip them at least $ 5 or $ 10. Someone correct me if I’m wrong here!
I need to stop in here to get some makeup soon, but am afraid I’ll end up spending my entire paycheck on beauty products. There should be a service for people like me — like a buddy who holds on to your list and slaps your hand when you pick up something that’s not on the list. Any takers on that job? I can pay you in Unilocalstick and homemade banana cake…

I had an exceptional customer service moment the other day at Sephora. I visited after deciding that it was time to try some new products and makeup. I was in a rut with my usual stuff, so to speak, and Sephora consistently has a great selection of these types of things.
Unfortunately I cannot remember the name of the man who helped me, but he did a great job of recommending some things, and giving me a make-​over to try them on. (and I didn’t walk out of there looking like I was an extra in an eighties flick, like some of the makeup artist do to you)
I’ll have to take off one star because of their uncanny ability to leave me $ 300.00 poorer than when I walked in. Damn their marketing skills! Haha… no, really. They’ve got some dangerous merchandising set-​ups. Don’t stand in line for too long at the cash register– you will most likely get sucked into at least one of the little items for sale that seem so necessary at the time of purchase.