Webster Groves Subaru

Now that I’m calming down a little over my new ride that I just picked up last Friday, I wanted to take the time to write my review about the team at this location. This was the first location I visited and after visiting the Dean Team and Lou Fusz Subaru, I knew that I wanted to purchase at Webster Groves.
My salesperson was a guy named Erin (no, I didn’t spell that wrong). He’s kinda nerdy and so am I, so he was immediately relatable. He was new and you could tell, but I found him genuine and pretty down to earth as result (unlike my other experiences). He was just a really friendly guy and I left with a good experience and clear decision about which car I wanted.
I checked out a couple other dealerships over the next few weeks so I didn’t limit my experiences. While part of it was finding the best deal, I also wanted to shop for my salesperson too. If I can help it, I want the best person to earn my commission.
I went to Lou Fusz on several occasions because there was low inventory of the car that I wanted and I needed to see them in person with different options. I dropped in a few times to see what they had on hand. I found their sales people overly pushy and just kind of rude. Pushing aside another salesperson to get my business and then immediately asking me to run credit after a nonproductive visit was offputting.
At the Dean Team, I actually put an offer in but they were too good for my business. The guy was communicative via email and phone, but he turned out condesending and wouldn’t even negotiate with me. I have a very long email he wrote me about why my offer was absurb, what I didn’t know about the car industry, and if I can do better than the price he was offering (which was a shitty trade in offer and just the basic TruEstimate price that almost ANY dealership will honor), then I can go to another dealership. Wow…
AND, I DID. I got exactly what I asked for without ever really feeling the pressure of the negotiation. I knew what price was fair for both the dealership and me, and went in at slightly less than my bottom line (as I did with Dean Team). Webster Groves makes it easy, because they flat out ask you what you want the final cost to be after trade in and all. None of that gimmick of offering a «discount» on the car and then giving me jack on the trade in.
I got exactly want I asked for after just a couple counters (which was at least 1k better than what Dean Team wanted) AND the most deserving salesperson got the credit and commission. WIN-​WIN!
Also, one of the co-​owners I have encountered there was very nice and he was the one who made my counters and accepted my final price. The rest of the staff there also seems a lot more casual and nicer than most places.
The car took 2 months to come in, and I do wish that my salesperson was a little more digilent about notifying me when they got delivery date as he said he would, but no biggie. I just called near the 2 months end time to get a better idea. That’s probably the only thing that so-​so.
I was really stressful about buying a new car and did a lot of research and put a lot of thought into it. Webster Groves really made the transaction easy and stress-​free. I couldn’t find my title and they let me have my paperwork and gave me a few extra days. I took the car home the same day and then found the title a few days later. DONE! I’m not sure if every dealership does this, but I still thought it was cool of them.
Hopefully, the service dept is as great as everyone else I’ve encountered. They’ve been super friendly when I run into them, so fingers crossed. Sorry, this is crazy long but I’m just so excited and I love vouching for great service.

Saw a great legacy online. Called about purchasing. Made me wait three days before driving it because the owner’s wife had it. Come in on the third day and guess what, the owners wife still had it and the sales dude had no clue when the owners wife would bring it back. So you know, only work with Webster Subaru if you want to jack around and not actually buy a car. Thanks owner’s wife, I’m still carless.

I went here with my husband planning to either buy a 2015 or 2016 model Subaru outback. We basically knew what we wanted in terms of features so we didn’t need a lot of help from the salesperson. First off, I was struck with how unprofessional the salesperson was (Mario). When we asked to see what they had on the lot from 2015, he took us to a lot across the street to «check it out.» It was like 180 degrees outside (July) and he was toodling around the lot as if he had no idea what was in stock. Finally he identified a 2015 outback for us (apparently the only one on the lot??) but then a few minutes later realized it had already been sold. Finally he tells us the only thing on the lot that would meet our needs is a 2016 Outback. Ok, so we look at it, and I specifically ask him about the differences between the 2015 and 2016 models. He doesn’t seem to know and is reading the info off the sheet taped to the inside window of the car. But fine, whatever, we knew what we wanted and this was basically it. We sat down inside to negotiate the price, and he says it costs X, and so we negotiated a lower price and he tells us that he has to check with his manager first, and he writes down our offer on a sheet of paper and then writes an X with a line beside it and pushes the paper towards us to sign. My husband and I were like, what? He said, If you make an offer, its binding, my manager only wants to see real offers from serious buyers. So we said, we won’t sign. He takes the offer to his manager anyway (duh), and then the manager comes out to talk to us. He says, we are not in the business of giving out «walking around» prices, if you want to buy a car here, make a serious offer and commit to buying the car. So we said we are serious but we don’t appreciate the pressure given that we’re about to drop a lot of cash on a brand new vehicle. So the manager sits down and says, I want to have your business and what can I do to make that happen. And I said, we want to know if you’re willing to consider the offer we made but without any kind of binding commitment. So the manager then says, alright, you’ve got a deal, can I have your business and he’s like thrusting his hand in my face, like I should shake his hand. Then my husband tried to ask a question, and the manager interrupted him and just kept saying, «can I have your business» with his hand held out, like the hand shake would be some kind of binding business deal. We were serious buyers but this approach really turned us off. HOWEVER we still were interested in the car and the price was competitive with another we’d seen at another dealer. So we said we’d think about it over lunch and then come back. After we’d gotten home, we looked at their website again to review the car’s features. The car that he had showed us and told us was a 2016 (and priced accordingly as a newer model vehicle) was listed on their website as a 2015. So I called the dealership and confirmed and it was in fact a 2015. So I don’t know if those guys are stupid or dishonest but neither quality makes me want to drop almost 30k on a new car with them. We used their «walking around» price to negotiate a better price on an actual 2015 model Outback at Lou Fusz where the service was stellar. Avoid this place if you can!

CAVEAT EMPTOR! Sean Sullivan in concert with his boss initially offered a much higher price for my trade in and over the course of the next 2 – 3 hours LOWERED it MULTIPLE TIMES after discovering a head gasket issue.
Had I known at the outset what my trade in price would be I could have used my vacation time to get an offer elsewhere but that time was used up with this very unethical practice of moving through the purchasing procedures and waiting until everything was nearly completed to give the final and lowest offer for my used Subaru.

This is one of the BEST dealerships I have ever had interactions with. The service department could not be more helpful, and accomodating. I have been driving Subaru’s for the past 20 years & have not found a better dealership in the USA.
They don’t have Saturday service hours, No big deal. They are very friendly and will bend over backwards to make sure you are happy. Thanks Webster Groves Subaru for the Great Service!

The service department went above an beyond trying to find a solution to a seat issue. They did everything they could to try and make me happy with the car (I did not purchase there). I can say that at the dealership I bought the car at (Dean Team) would not do anything to fix the problem I had. The service manager even called up the Subaru rep to discuss the problem I was having with my seat. They did all they could with the issue I was having, listened to what I was talking about and tried to help as much as they could. Thanks!

I wouldn’t give this place any stars. You would think this place was thorough its far from it. I bought a 98 Oldsmobile Intrigue cash back in mid June. In less than two weeks the brake and oil light came on. The brake fluid was low and up until recently I took my car to Crawford Tire and Auto Center (who I recommend for honest and affordable service) informed me my oil cylinder switch was causing the leak. I still have my plates from my previous car so I wanted to transfer the registration. Due to finances and broken promises I couldn’t get my car registered within thirty days. Last week I week to the DMV off Big Bend to finally get registered. The attendant was very apologetic to inform my title was voided and I needed to got the dealership. He also suggested that I should get them to pay for any late fees. So I drove furiously down the street to the dealership. Receptionist directed me to the Cashier. She said it was no way they could know this which is complete bullshit because there’s a license office is less than two minutes away so I feel her argument wasn’t valid. I work in customer service and this company didn’t even apologize for the inconvenience. I haven’t heard anything yet but soon as I get off work I’m heading up there for some answers. But I definitely would not recommend this place to no one!

A few months ago, I had my ’10 WRX into the Webster Groves Subaru service dept. for a simple oil change. The apprentice (I can only assume he was an apprentice) assigned to the task cross-​threaded my oil pan bolt necessitating replacement of the oil pan.
They’re the only St. Louis area Subaru dealership that’s closed on Saturday. Despite my having purchased an expensive extended warranty, the salesperson I talked to professed to have no idea how to arrange a loaner, and seemingly did everything in his power to avoid being helpful.
Thus I was without the car for 3 days and out $ 500 for an oil pan replacement, performed by Autotire.
I’d love for this shop to make this right, but I’m not expecting it.
UPDATE: Nope, they never even returned my calls.

I found a pre-​owned Lexus RX 330 on this dealers website. Setting up a test drive with a salesperson was easy and once I decided the car must be mine, we started the buying process. It took a couple days to sort out the interest rates mainly due to my bank but the finance department at Webster Groves Subaru was amazing! They found a lower interest rate than my bank was offering and ultimately saved me thousands of dollars. I feel good about my purchase and appreciate their thoroughness with the loan process.

Traveling through STL with my new Subaru and needed my first oil change. The crew squeezed me in, got me out quickly and with no hassles. They made things simple and pleasant. A very laid back bunch. Thanks for helping my family stay safe on our road trip.

I just bought a 2013 Subaru BRZ. The whole experience was great. Carl, the sales manager, handled me from the very beginning. I had to order the car and it took about 5 months to get in but it was well worth the wait. The atmosphere was very laid back and although I knew what I wanted when I walked in the door, I never felt pressured to do anything I wasn’t comfortable with.
I very happy with the car and the dealership as a whole and I would highly recommend them.

The dude helping me was ok, I guess. He seemed unethusiastic… I believe his name was William. They didn’t have ANY of the model I wanted here.

I actually have 3 bad experiences with this dealership but they are the only Subaru dealer close to me so I kept going back thinking it would change.
WRONG!
I saw a used Forester on their website and went by after work to look at it and most likely purchase.
When I pulled up the salesman was already in his car pulling out of the lot. It was nearly a half hour before closing time.
He rolled his window down and asked if he could help.
I told him I was interested in buying a car.
He parked and reluctantly went back in the dealership to retrieve the keys.
We took an extremely short test drive since it was late.
we got back and I was interested in at least holding the car until the next day.
He brought out the sales folder and told me the car had been bought at that dealership and maintained there. It was single owner vehicle owned by a woman. I asked him if the timing belt had been changed specifically knowing the boxer motors need that done around 90k, this one had 120k.
He said i am sure of it.
The car was priced on the high end of blue book so I asked for any type of reduction based on it being used and had some slight body damage, mostly scratches in the paint, a cat scratch on the hood, scuffs on both bumpers and scratches in the rear hatch.
They barely came down at all claiming the forester was in high demand and they had other people interested in it.
Keep in mind this is the 4^th vehicle I had shopped at this dealer ship for and 2 others were my mother and my friend at work who I brought to the dealership previously to buy their Subarus. Oh Yeah They never gave me my referral bonus, even for my moms new 09 Forester purchase… more shadiness.
Anyhow, i reluctantly bought the car I came to see and immediately had some mechanical issues. the brakes were pulsating and there were rubbing noise coming from the rear suspension when turning and the rear struts or upper strut bushings were squeaking over every bump. They said the brakes were a wear part and not covered on used vehicles, the claimed the rubbing and squeaking was a heat shield rubbing on the rear drive shaft and claimed they reattached it. I pulled out of the dealer and the same strut squeak was there one left and one right onto the highway and it was still making the rubbing noise. I step on the brakes getting off at my exit and the wheel is shimmying like crazy.
I am disgusted in my new subaru purchase. but hey its a used car and they rope doped me.
I fixed the brakes myself, never could find any rub marks on the heat shield they claimed they fixed and I bought an entire new set up struts and springs for the car to be installed at a later date.
Well i never got around to it because the timing belt they claimed was serviced broke and the valves hit the pistons and now it needs a new motor.
the great thing is 5 months in I still owe 3 more years and the car is barely blue booking at what the motor will cost to fix.
I feel sick to my stomach that I ever even bought this car from Webster Groves Subaru.
Based on my other very bad experiences with sales, lack of follow through with new car sales, disrespect and lack of help from the service dept and now a catastrophic failure within my first 6 months of ownership… PLEASE SHOOT ME NOW!
I WILL NEVER RETURN TO WEBSTER GROVES SUBARU OR RECOMMEND THEM FOR ANY SERVICE.

This place was originally 4 stars in my book now it’s definitely a 2. Or maybe a 1. Mostly just due to the attitudes of the people who work here, namely this one balding dude in the service dept.
He is SO effing rude it’s unreal. I am surprised this place gets any service at all. I’d tell all the soccer moms to go to Lou Fusz on Olive but even that place is kinda sketchy. I mean, at least the service is better than this Subu dealership, but they tend to get you with sketchy «mail in rebates.»
Either way, the bottom line is don’t take your car here. Please, find somewhere else. If only to avoid the cranky asshole who works in service who will basically tell you you’re a jerk for bringing your car a few hours before they close despite you obviously having an appointment for that time and their willingness to book it. Double standard much?!

I just got a new Impreza from this dealership yesterday. Couldn’t have been happier with the whole process. Over the past couple of months (before the new models came in), I’d been emailing them with questions and also getting details on the general workings of a deal. When the specific car I wanted did arrive, they let me know. I came in the next night with my girlfriend and went on a test drive with her. We drove around the area on our own (without the salesperson), getting on the highway and taking it through a residential area, too. The car was awesome. All the great reviews I had been reading were backed up.
I didn’t have time to buy it that night, but they held it for me the next day. I came back and worked through all of the details with Jay. He was great. He gave me a fair deal on the car and on my trade-​in, all without the pressure or stress that I told him ahead of time that I wanted to avoid. They seem super reasonable and friendly. The whole process took a couple of hours with financing and everything. When I was done, Jay spent time going over the car with me, teaching me some things about the traction control and the all wheel drive that I didn’t know (e.g., don’t let a tow truck pull it from behind; instead, it needs to be towed on a flat bed).
The whole buying process was respectful and friendly. Looking forward to getting my next car at this dealership. Carl and Jay were great, especially for me as this was my first real car purchase.

Took my car in for body/​mechanical repair at service center, After six weeks of excuses, rude service, no progress phone calls and failed promises/​deadlines I got my car back to find it covered in bird excrement. I recommend this repair shop to people who have all the time in the world, like to be treated badly and like to be continuously disappointed.

From the start, the salesperson (I LATER found out his name was Bill) was hard to deal with. We told him what we were looking for (a Subaru under $ 8k) and he went inside to get his sheets. He came out and told us he only had three cars (strange, because there were a LOT of cars on the lot…) and then quickly rattled off what they were. We had heavy interest in a ’99 Subaru Outback, so we stated that we wanted to give it a test drive. No problem, he said, but he needed to make a copy of the driver’s ID and then we all piled into the car for the drive. I have NEVER taken such an awkward test drive, before. «Bill» sat in the back, spouting out every turn we were to take. It seemed a bit «control freak» to us, but we went with it. We got back, looked at the car some more and decided to follow through with the sale and try for a car loan. I was to be the buyer, as I have impeccable credit. (Seriously, I don’t know anyone else with credit as good as mine, so I thought this would be a no-​brainer.) We had some special concerns regarding our out-​of-​state residency and how long we would have with a temp tag from Missouri, etc etc. «Bill» wasn’t too sure about a few questions and had to actually leave us at one point to check with someone else about something. As I filled out the loan application, I stated that I had never done this before (I’ve always just bought my cars with cash.) and I had a few questions that were met with eye rolls and a lack of helpfulness. I was basically on my own through the entire process, as «Bill» was simply a middle man offering up no help. (At this point, I wanted to walk out, but my current car is dying a quick death and I need a car NOW to drive back to California.)
After the necessary paperwork was filled out, «Bill» said that it could take anywhere from 45 minutes to tomorrow for the loan paperwork to get a response. I had opted to put a 25% down payment on the car, so the loan wasn’t for too terribly much — about $ 4,595. We put down a $ 200 deposit on the car and left for home. «Bill» said he would be in touch tonight to let me know the status of things. I NEVER HEARD FROM BILL, AGAIN.
When we got home, we looked up the car’s VIN. We were met with a shocking Carfax report that stated somewhere around 25 reports (but you had to pay to see them individually with explanation). On edge a bit, we called the dealership to see if they had a Carfax report we could view. They said they did, yet this was never offered up to me at any point while we were there in-​person.
And so, I waited. I waited until business hours were over and figured out that I wouldn’t be hearing back from Bill that day. Irked a bit that this man was making any sort of money off of me, I went to bed.
The next day, I waited some more. I waited until about 2 p.m., when I contacted my fiancé and expressed concern over having not heard from the dealership, yet. He called them and they said they needed to speak to ME, not HIM, and that they would call me in 5 – 10 minutes. About twenty minutes later, I received a call from a woman in their financial department. She informed me that my credit was great, but I would need a co-​signer for the car. (So, when were they going to inform me of this?) As I had no one to co-​sign with, I asked if there is any way we could lower the price of the car and I could just pay with a credit card. She asked me what the price we had agreed on the day before was, which was curious as Bill had never negotiated a price, nor given me opportunity to (my bad, I know — this is a car dealership we’re working with… what I’m saying is there was never a moment when price structure was really mentioned AND I’ve said I’m new to this). I told her what I wanted to pay and she said she’d need to call me back as the head sales guy was busy with a customer at the moment.
In my gut, I knew this was a bad idea, but we NEED a car, and we NEED a reliable car. Subarus are awesome vehicles and they’re hard to find in Missouri at a decent price. Eventually, she called back and said the lowered price would work. I told her I’d be in later and we’d work out a deal. They wanted to charge me $ 99 for administration, AND a percent of my credit card transaction. A $ 6,000 car (originally priced at $ 6,595) became a $ 6,225 car BEFORE TAXES.
I came home and checked my mail and already had my denial from the credit institution — BEFORE the dealer ever got back to me. They were running it for $ 5,070…but the loan was supposed to be for $ 4,595.
I decided to check out another Subaru I saw on Craigslist, through another dealer. This other car was four years newer, in better condition, and cost me $ 1k less. The feeling was better, so I jumped and bought the other car.
When we came back to Webster, we waited for a while to even see her. When we told her we didn’t want the car anymore, she was visibly angry.
I also want to note that I never saw «Bill» again, nor was I ever offered his business card.

I’ve had great experiences at this dealership.
First of all, I purchased my vehicle here during the ‘Cash for Clunkers’ program last summer. (If you’re a Tax Payer — Thank You!)
Carl, the sales manager was easy to deal with, as was the closing with the business manager, Michelle. (These two parts of the purchasing process should have been Unilocaled when they occurred.)
Last week I thought I had a battery, or battery related problem. I called, came in, and my car was seen by a mechanic within 20 minutes. For over two hours they tried to find something wrong, even double testing several things.
Nothing was found wrong, and four days later, everything is working well.
Lisa, the service advisor, was great to deal with, keeping me informed of the different tests they were running.
It may have been operator error. Perhaps a door was left ajar or ?
In any case, they did all I could possibly ask to find a problem. Finding none, there was No Charge.
I appreciated the great response and service and am happy to recommend this dealership!