Bicycle Chain

I had an old bike serviced that had been sitting for over 15 years. After a full overhaul, new tires and a good cleaning she looks and rides like new! Professional, fair and thorough!

I love the Bicycle Chain because the staff is friendly and helpful, but they are also very skilled mechanics. They have helped me customize my new Specializied Vita that I bought from them, as well as an old Trek I’ve owned for years. They helped me figure out a good winter setup when I decided to bike year round, and helped me put my bike back in order after a crash. I like them so much, I recommended them to all my friends, who all started coming there too!

Accessible Specialized!
If you just go to other big Specialized shops in town, you’d think the least expensive specialized bike is $ 900. Bike Chain on Lexington offers much more of Specialized’s entry level equipment line which is more appropriate for about 80% of bikers out there. For instance, there are helmets that start at $ 40, not $ 80 or road bikes for $ 500. Sure, they’re different models, but they’re basically the good tech from 3 years ago, or top of the line from 5, so are still very good.
Service is excellent and attentive. Bike mechanics are not judgmental or gear focused– they’re service and ride focused, making your gear work for you even if it’s cheap or bought elsewhere.
They lose a star for exactly one of the reasons I like them — if you want to get something above entry-​level, it needs to be ordered. Great place to go for service or questions.

This small, privately owned bike shop has all the gear and knowledge you could ever want.
The staff is great and worked hard to get me a replacement part for my Thule bike rack so I could use the rack this weekend. When the part didn’t come in (actually Thule sent the wrong part), Dave made sure I was able to get the part by taking one from his stock of racks! That meant he wouldn’t be able to sell the rack until the replacement part came in… this is great customer service!
Thanks for your accommodations Bicycle Chain!!!

came in to buy a pannier clip; they were out but instead of ordering another set from banjo brothers they sold me a set off a new bag for $ 1.99. cool dudes!

Crap selection of new bikes but good servicing with amazingly quick turn around.
Their new gear selection is below sub par. They seem to have to order everything and that includes basic items such as skewers.
I almost wish I did not have to suggest them but their shop is fast. Ridiculously fast even. I have no idea what happens in their basement or how they do it, but if you need something fixed ASAP these are the people to bring your bike to. Every fix they have done has required a few minor touch ups, but fixing a frame overnight is a miracle unto itself.
I feel really bad not suggesting them as a retail bike shop. I even bought a floor pump from them a bit above going rate since I felt bad for using their shop but never buying a single product from them. I need to get over it and so does every one else.
Their selection sucks and that is putting it politely, but they are fast and that is worth something. Worth even more to a bike commuter.
Fair warning when they special order an item add a week or two to the expected date. I do not suggest them for parts, just for quick service. However, that quick service is amazing.