Kind Auto Detailing

This place is a joke. Like others mentioned, the staff is courteous, but they never answer the phones. Probably because they’re in back smoking weed– which was heavy in the air when I arrived.
Now, let’s discuss the detailing job.
When we got the car back, the interior windows were smeared and the carpet/​seats were vacuumed but certainly not «shampooed» as the Platinum package advertised. The exterior was cleaned, but there was no evidence of waxing or buffing. Before dropping the car off, there was a smear along the passenger side similar to a white eraser smudge on black paint– easily removed if rubbed with your finger. When we got the car back– still there! Even the slightest amount of buffing would have fixed it!
In closing– don’t buy the coupons. The exact same prices are listed on their sign. Save yourself $ 100 and just go to the car wash– that’s all you’re going to get from these guys.

I bought a $ 59 deal of Groupon. It took me forever to actually reach someone on the phone. If they are working solo, they need to use an old fashioned answering machine. After 20 tries I finally got through. It’s my fault, but I thought I was buying both an interior and exterior cleaning. I paid the extra $ 35 to get the interior done. My son had spilled coke on the upholstery and I wanted that gone. I dropped the car off in the evening when they were closed and my friend picked it up the next day late in the afternoon. When I saw it, the Coke stain was still there. There was no note or information about why it wasn’t removed. In fairness, I could have called and given them, a chance to explain or fix the problem, but I just didn’t want to deal with them any more or drive back to that part of town where it was difficult for me to arrange picking it up with work. Because I didn’t follow through, I’m giving them two stars instead of one. I paid almost $ 100 and as far as I’m concerned, I could have done a much better job myself in about 2 hours on a Saturday. In fact, I removed the Coke stain the next Saturday. I can see that I’m not the only bad review!

I was very pleased with the service I received at Kind Auto Detailing. The location is easy to find and in an area of Highland Village where there are many shops to spend the couple of hours it takes to get your car looking brand new!
Todd was the service person and he was friendly and efficient. My car looked awesome when they were finished. Todd took the time to go over the car with me, pointing out any trouble areas and asking if I was satisfied. And I definitely was! I would recommend this business to anyone who likes a clean and shiny vehicle.

Courteous and professional whippersnappers, these guys are young enough to be my kids, but they clearly have been working alongside their elders in this business for years.
My interior Silver service detailing was done in record time, but they did a thorough job. It’s so clean and shiny and good-​smelling, my car is even more fun to drive than usual.
The floor mats and seats were damp, unsurprising for having released my car back to me so quickly, but the fellas gave me simple instructions for airing the car out and had also placed paper protectors over the seats and floor.
I had used an Amazon Local discount, which is a great deal for this professional service. Hooray for small business!

Obviously I should have Unilocaled this place before getting hooked by the Amazon local coupon that everyone else got. The detailing was half price and it still wasn’t worth the $ 35. Not even close.
1. I can second the fact that they never answer their phones. I called a half dozen times before being able to get someone on the phone, and no one ever returned my message.
2. I had to make the appointment a month in advance. Wtf, guys. Come on. No one is that busy.
3. The seats and interior were SOAKED when I picked the car up, and all coated in a greasy nastiness that smelled like chemical death. It soaked into my clothes and purse, and two days later the interior of my car is still not dry.
4. They did something to cause a warning light to pop up on my dash– the guy inside said it was because the seats were wet and once they dried it’d go off. Obviously still waiting to see if that’s true, but not looking forward to trying to fight with these guys to get it fixed if something went wrong, considering they don’t answer their phones.
5. It’s just… not… clean. I mean, at the very least you’d hope that after paying $ 35 for a detailing job it’d at least feel/​look/​smell extremely clean. When I’ve had my car detailed in the past it came back looking BANGIN’- absolutely like new– and this time my car feels dirtier than it was when I dropped it off. It’s sodden, and still stained, and reeks to high heaven of whatever the hell they used and didn’t wipe off.
Two good things in the midst of this mess:
1. The guys were very kind.
2. Their location is nice– it’s in an area full of shops and a few coffee shops to burn your time in while you wait.
But don’t bother until these guys start doing some higher quality work.

Les
I ordered the Platinum detailing with an Amazon Local coupon. When I called to make the appointment, I was told it would be about a month because they were booked up. I was disappointed with the delay but the discount was excellent so I figured it was a reasonable trade-​off. I have a BMW Z4 that I took on a long road trip this summer, so it needed more than just the usual wash-​wax that I can do myself, and I was very satisfied with the results. The man did a clay treatment, treated the rims and tires, conditioned the dash and rest of the interior and washed the floor mats. The car was in pretty good shape when I brought it in, but it definitely looked better when it came out. This is an all-​day kind of job, so it was worth it to me to buy the service and I’ll do it again when I need it, probably in the spring.
One thing: the location is a little hard to spot — it’s attached to a BP service station and the sign says Midwest Auto Detailing. I missed it driving by the first time and had to circle around.

Disappointed.
I bought the «Silver» package for interior detailing. When I made the appointment, I told the gentleman on the phone that there was some melted crayon on the back seat and asked if they’d try to remove it and if it would cost extra. (Otherwise, I could get it out myself before they shampooed the upholstery.) He assured me that they would try to remove it and most likely would be able to remove it. Well, when I picked up my car, the crayon was still there. I asked the worker if they’d even tried to get it out and he said no, that it would have required steaming. He made it sound like they don’t do that type of cleaning there. If a detailing shop doesn’t do it, who does??? They made no attempt to help me understand or make me happy.
What bothers me the most about this type of disappointment/​poor service is that the man on the phone made me feel assured that they would do their best to get the crayon out. At the shop, I got a different story. Yes, we care and will try hard VS no, we don’t really give a damn now that we have your business. Hate that.
Plus, there was a bit of adhesive residue from a sticker on my dashboard which they also didn’t even try to remove. I was able to take it off later with a little Goo Gone. I would expect that from a carwash but not interior detailing.
One last complaint: their sign still has their old name on it, not «Kind» Auto Detailing. Made the place hard to find.