Maplewood Imports

My husband and I are on our 4^th Mercedes from Maplewood Mercedes. We have been very happy doing business with them and their staff. Top notch all the way. I especially love going in when it is time for the oil changes. I get my car back so clean inside and out. We also feel very safe in these cars. Solid and a dream to drive. Pricing for the certified used cars is what got us hooked. Very reasonable. Less than a new car of other makes but 10 times the car for the price.

I did not originally purchase my Mercedes from Maplewood Imports but I have it serviced there. I cannot rate them high enough. Even though my car is a 2002, they don’t treat me any differently than the person who purchased a $ 100,000 vehicle. Their service staff always goes above and beyond for me. I only want to buy a car that can be serviced there. They are also very knowledgeable.

Love my Mercedes that I bought here, hate the service at this dealership.
We bought my car used and it had a few little issues with warning lights not going off (the SOS alert – the Euro equivalent of OnStar). The sales guy promised to fix that and a bunch of other things… but the moment we signed for the car all the promises evaporated.
I know. I shoulda got it in writing. Salesdude is now retired.
This year, we had a problem with the ignition. We knew exactly what needed to be done but didn’t have the tools/​parts to do it – so we took it to the dealer. We told them what services we wanted performed, but they still charged us for expensive diagnostic work. They also left (completely non-​ignition-​related) parts of the engine only loosely attached (i.e. caps, plugs, etc.) and in some cases not connected at all.
They also stated that they would clean/​detail the car as a complimentary service – which they didn’t do, but whatever, we weren’t expecting or paying for that.
And then…
…things started breaking. I’m not saying it was the dealer’s fault, but it’s a really weird coincidence that I had NO problems until that one, and after we brought it in, there was a veritable onslaught of minor issues (all of which, thankfully, my husband was able to repair himself).
Repair costs are also incredibly expensive. That’s typical with a dealership mechanic, though.
Maybe I’d purchase another car from them, but I’d be sure to get every promise in writing before signing anything. Smarmy.

Nice european car dealer. I’ve bought two cars from them, a Porsche 911 and a Mercedes s-​class. Good service, nice people. If only it was closer to where I live. Sheila in the Porsche service department is awesome, always took care of me.