Moon Nail

I come here every month to see Theresa! She always does an amazing job and she gives me my own tools to bring in every time I get my nails done which always makes me feel better about the cleanliness! She is constantly making sure I’m doing okay and I always leave with amazing nails. I love it here!

I was initially happy with my service. That ended fast.
The women go really fast and have nicked and cut my fingers or the fingers of someone I’ve gone with just about every time I went. Each time they blamed me or my friend, saying it was our fault because we had hangnails. (Not true, but even if we did, that shouldn’t cause them to cut our skin so it bled!) The first few times I wrote it off as bad luck. But it kept happening…
The last time I was in the skin next to my nail was cut so bad, it would not stop bleeding! They took a huge chunk out. The woman tried to keep going, but I made her stop so I could put pressure on it to stop the bleeding. I was trying to get my nails done for an upcoming trip and they ended up injuring me!
Both the owners were there and saw the whole thing and did not say a thing to me! I didn’t let the woman continue with the service (because my finger would stop bleeding! And I didn’t want her using any more cutting tools on my nails!!)
I showed the huge gash in my finger to the owners, and they just said to put some glue on it (no thanks!) I was mad they didn’t at least offer a discount on my next service or apologize or SOMETHING! I had to just sit there and wait for my friend to get done with her nails, while I applied pressure to my bleeding finger with gauze.
It gets better.
The woman doing my friend’s nails told me I could come back for a free pedicure. Finally. I asked her if I could get something written down and so she wrote her name on the back of a card and said not to worry. Come back and I’d be taken care of, she says.
A week or so later after I healed I came back for the pedicure. The owners were there and they recognized me. So did half of the staff. I got my pedicure and then when the lady asked for payment I told her I had a free pedicure but would give her her tip.
She went over and told the owner. And the owner started yelling at me! She said she need gave me a free pedicure! I reminded her of the hack job, and she tried saying it was MY fault and it was not the worker’s fault and she didn’t approve the free pedicure.
She should have been the one to offer me the free pedicure! And now SHE was making a huge scene. I showed her the card from the woman who offered it to me, and she tried calling her because she didn’t believe me! It was unbelievable.
The worker didn’t pick up, and she ended up just giving me a few dollars off, begrudgingly. So unprofessional and rude. I will NEVER go back!!!

Horrible service. No process listed. Asked for the deluxe pedicure but got the regular. No attempt to even get my calluses off my feet. Not happy about it and spoke to the owner but was still expected to pay the $ 30 for a crap pedicure. Needless to say I will not be returning to this salon again.

Good enough work, but up selling and unclear prices make it a bad choice.
Good:
— Nails looked good at the end
— She wasn’t rough with my cuticles for the most part
— Clean facility
— Got service right away
Bad:
— No prices listed anywhere, so you have no idea what you’ll be paying
— I told her what I wanted (gel manicure) and she kept pushing me to get the French manicure. I told her no, but she pushed even more. Eventually I said ok (what an idiot for falling for it), and she charged me significantly more for it.
— Asked me in a whiny voice if I was sure I didn’t want a pedicure. I hate when they push stuff like that.
— Cut one of my cuticles too close so it started to bleed.
— It cost me $ 35 for a gel french manicure. Is it just me or is that really expensive? Maybe it’s been so long since I’ve gotten one that I don’t know how much they’ve gone up.
Overall, the experience here was not worth the money at all. I’ll just stick to my Jamberries from now on and take this as a lesson learned.

Price is ok. Place is really nice, a lot of the chairs are broken so the massage part does not work any longer. I have only gotten pedicures there so I am not sure about the finger nail section or how well they do that. As far as pedicures… not the best place. mine always seem to chip within the first week which is frustrating. I can go other places and the polish never chips. this place, I woke up a few days later and almost the entire nail chipped off in one piece while I was asleep! I have gone 3 times now and decided I will find a better place.3 strikes you are out!
08÷10÷14
Went back reluctantly right before my wedding to get a mani and pedi. From the second I said I was getting married, they argued with me about nail color… non stop! I wanted a very pale pink, they wanted to do white. I finally got angry and told them I already picked my color and I wasn’t going to go white… they still tried a couple more times… all while looking at me like I had picked the most horrific color. It was a super pale pink!?!
Then they wanted to add art to my toe nails. I politely said no thank you… to which they argued and argued. NO THANK YOU! By the time I was ready for my mani I was excited to get away from the pedicure ladies. Got over to the manicure station and she was so rough, I had cuts and nicks all over my cuticles. I pulled back a few times out of pain. She got the gel polish out and went to put it on and I noticed it was WHITE. Seriously ladies! The whole argument started over with her! She grabs another bottle of gel polish and it’s this super bright obnoxious pink. NO! Pale pink! I gave her the number of the gel I wanted and she still argued for white.
Between the extremely sore and cut up fingers from my manicure, and the constant arguing for white. NEVER AGAIN!!!

Worst Customer Service! I walked in and asked for a pedicure. A woman looked at me and said «No time for you» and then turned her back on me. She could of at least told me to come back. We’ll she might of dismissed me but now 10’s to 100’s of people will read this post and will think twice about going here. You know what they say about Karma.

I’ve been to Moon Nails a bunch of times and it’s super convenient since I live right in that neighborhood. The staff is always very very nice, they are extremely good at what they do. I always get a pedicure and they are amazing. The location is very clean, the equipment is always sterilized and I’ve never felt uncomfortable with anything they are using, etc. I can’t say that of other locations in the area, sadly. The location is great and the prices are really reasonable. My only nail place! :)