Serenity Nails & Spa

Asked for a full set of Almond shaped nails and received a full set of rounded square nails that are not any of the same size or shape on each hand. Very upset.

Recently came in for a basic pedicure, made an appointment for the same day, and waited about 5 minutes for a chair. Making the appointment and arrival was all a smooth experience. It did smell a little chemical-​y but folks, get real– you’re in a nail salon. That’s just how it’s going to smell. It wasn’t overwhelming at all, and I barely noticed it after a little while. Unless you’re super smell-​sensitive, you’ll be fine.
The pedicure itself was great– this is just a basic pedicure, not anything fancy, and the technician spent probably 30 – 40 minutes with me. My polish looks fabulous, and I really appreciate the attention to detail.
My only dislike was that I really did not get much in the way of exfoliation– she very briefly (think 10 – 15 seconds) scrubbed at the bottom of my foot. I defineitely still have a lot of roughness on my heels– which is the very reason I came in for the pedicure. Maybe they would spend more time if it were a deluxe pedicure.
Overall it was a good experience, and for $ 30 it is a good value. I would recommend this salon to friends, it’s very clean and nicely decorated.

Consistently fantastic service! I have been coming to serenity since high school and every experience is great. They have convenient online booking, but I am almost always able to walk in or call the day-​of. I don’t see a specific technician, but I have always been happy with the results. They have a wide variety of colors (I always get gel), but I wish they had more CND options. Overall, my favorite nail salon in the twin cities!

I have been going here for about a year now. It saddens me to read the poor reviews because I’ve had nothing but GREAT service. Today I tried their herbal spa pedicure. I made a reservation for today because they were celebrating their 3^rd birthday and I knew it was going to be a production. They did not disappoint! The pedicure was fantastic and the food was outstanding. I already plan to go back in the next 3 – 4 weeks with my mother.

Horrible service! I purposely made an appointment so I would not have to wait. I waited 15 minutes and then they say that they need to help this 8 year old party of 4 that did not have an appointment. Makes sense? Because obviously an 8 year old will be a repeat customer? Lol!
I guess this business does not understand what an appointment is or what the purpose of an appointment is. If they were too busy then they should have not scheduled me at 2!

After reading some of the reviews and looking through the pictures, I made an apt with Mina. I went in and they told me to pick a color. I then sat down to wait and they called me up immediately to the pedicure chair. I got a full set and a pedi.
Mina is great! She’s nice, friendly, and honest. I showed her a picture of what I wanted and she nailed it! The shape and the length. I let her decide how to add the glitter onto my nails and I’m happy I did. I won’t ever go to anyone else.
This place is VERY clean and they have a huge space compared to other places. They are staffed very well and every looks nice and neat in their work clothes. I’m very happy with the service I received.

My first time at Serenity Nails was for my wedding. My friend arranged a wedding party nail day, and the staff was amazing! All of our nails looked amazing.
Yesterday was my second experience, and I was not disappointed. I live in the West Metro and would drive to this salon to get my nails done anytime. The staff is great — super friendly — and they do a great job.

Clean, affordable, great nail color selection, great amenities, free water or soda, great for large groups!

Looks like this place has recently received some less than stellar reviews… no surprise.
The salon is nicely decorated and very clean. They have a great selection of colors and different lines of polishes. I have given this place 3 tries, which I feel is more than fair. Unfortunately, this salon has no quality control. Each of my experiences varied from really good to awful. By really good, I mean a great foot massage during a pedicure. By awful, I mean a gel manicure that left me with gel on my cuticles. It looked messy and only lasted a few days.
This place is pricier than any other salon in the area and not any better. From now on, I’ll go to the nail salon next door that’s $ 10 cheaper for gel manicure. and does an excellent job every time.

I had to finish my gift card for here. Where are all these amazing reviews coming from? I am so confused!
So, made an appointment and came in for a pedicure, once again the water was lukewarm at best… did someone forget to pay the bill? Technician was a little toooooo rough for me. Confusing part? She tore my cuticles up, but didn’t really get rid of my callous. I seriously came home and after taking my sandals off, sat on our sofa and could feel them catching. My feet are not bad at all, I never have issues with them being dry except for the last two times here. I don’t understand it?
Pedicure was not relaxing, didn’t last long at all and was not worth the money my husband spent on a gift card. Would I recommend this place? Absolutely not! It is beautiful when you walk in and that is about all it has going for it.
Back to my quest to find an awesome pedicure spot, anyone have any suggestions?

Very cool looking atmosphere, and polite staff, but I wouldn’t know what the service is like since my mom and I sat for 40 minutes waiting for our reserved slot (a reservation made far in advance) that never came.
We ultimately just left, and won’t return.

How could you be so rude to my mother? And on Mother’s Day!
I have been a customer for about a year and referred lots of people but never again! I took my mother to get her nails as a special treat for Mother’s Day and unfortunately we got the owner as her technician. This is the second time my mother has been so unlucky. Not only did you pay no attention to her, you hurt her with your rough treatment! Time to find another nail place.

NO STARS! HORRIBLE. My mother went here on a recommendation. She has had several pedicures in her life. The pedicurist scrubbed off a large portion of her skin on her big toe. When she pointed out all of the blood. The pedicurst apologized but did not put any antiseptic on the toe until my mom called over the owner. She just said they were a clean salon and to not worry about it. They didn’t even offer to give her a free pedicure and made her pay! Well, to avoid infection, the Dr. suggested she get on some antibiotics. When she returned to ask for 28.00 for the prescription they refused. This salon has been reported to the MN Board of Cosmotogists and Attorney General’s office. We all know things happen but true integrity is in how you handle the matter.

I visited Serenity for the first time last week. I was immediately impressed with my manicure and pedicure and one week later, I still am.
*The salon is clean, spacious and well-​maintained, and the technicians use sterile equipment.
*The staff are friendly and professional. They chat with the customers and check in frequently about the quality of the service.
*Many of the customers were greeted by name, showing that they have a great base of loyal customers, but they were equally friendly towards me, a brand new customer.
*Ellie did my pedicure and another woman did my manicure, but the owner/​manager came and looked over both my toes and fingers to make sure I was happy.
*I am EXTREMELY hard on my nails, and I have never had a manicure last longer than a few days (yes, even gel). One week out, my gel manicure and standard pedicure are holding up beautifully.
This is the first time I have EVER re-​booked with a salon, but I will happily return to Serenity. :)

I went to Serenity Nails & Spa because the reviews were great on here. I wasn’t so amazed. My pedicure was wonderful, but my polish chipped the next day. I also got powder-​dipped acrylics. I got Kavin as a manicure tech. He was very friendly until he got a phone call, then he shut down emotionally for about 20 minutes. He eventually started chatting with me again, but it was very awkward since the silence was so long. While I was in the salon, I loved my nails. However, after I paid and left, I noticed that there were spots that were supposed to be purple glitter that were just regular acrylic (pictured). I wish I had taken a closer look before I paid and left. I liked the salon itself, but I wasn’t overly impressed with the customer service. I don’t think that it deserves 5 stars.

I’m not great about pampering myself but decided I wanted to have long nails again. I did a bunch of research and this place had glowing reviews, so I thought I would give it a shot.
The staff is so welcoming, even for walk ins. I have had a gel powder and gel polish manicure twice now, and my nails are gorgeous and get tons of compliments. The gels didn’t break at all and no chips in the polish. I love doing my own nails, but this has been such a time saver! My nails always look amazing.
They do not take AmEx and make sure to bring cash for tips.

By far the best pedicure I think I’ve ever gotten! I was early and waiting in the reception area, offered water numerous times, and got to my pedi chair right when my appt started. I waited there for a bit till my nail tech greeted me, asked my name and we chatted. Super friendly and very professional. I am 9 mos pregnant and thankfully have had no swelling of my feet or ankles, so I told him to go to town with the massage. He was very careful to ask if I had tender spots though, because so many pregnant ladies are sore and swollen.
Amazing massage, I nearly fell asleep. I liked while he was trimming my toes and clipping cuticles, there was a little spot that became red in the corner of my toe. Was not bleeding, but asked if it was hurting before he continued. Never had anyone ask me that at a nail salon! Generally if they hurt you or you flinch, they get irritated or super annoyed. He really took his time and my nails look fantastic. Can’t wait to get one more pedi here before my baby arrives!!! $ 27 because I brought cash for everything. So so worth it.

Sister and I enjoyed our Pedis with Kevin and Mindy. $ 30 for a GOOD pedicure is reasonable. Reclining massage chairs, beautiful atmosphere and CLEAN TOOLS!
My polish looks great… Not sloppy like some I’ve had. They take their time with leg/​foot massage too.

I’ve had 2 pedicures in my life. The first one was 2 years ago (at a local salon here in St. Paul) and it resulted in me despising pedicures. Raw, red, sore feet was the result and I wasn’t looking to repeat that experience. However, after my fabulous manicure experience at Serenity, I decided to conquer my foot fear.
I made an appointment, grabbed my friend for moral support, picked some bright green polish and a Pepsi and I was on my way.
It was wonderful. I even told the woman afterwards about my fear. She told me most places scrub too hard and too much. No need for that.
If there is a down-​side, it’s that I will be spending more money not only for manicures here, but pedicures. Ka-​ching!

I did a lot of research before coming here. By «a lot» I mean I Unilocaled places for about 5 minutes and cruised through the pictures until I found a nail salon that wasn’t painted mauve, outdated and half the cost of my car payment.
I didn’t have high hopes for my experience because 1.) I’m cheap 2.) I can do the same thing at home for free 3.) I could have been buying booze or food with my money. You know, something that lasts *cough cough*. 4.) 1 — 3 were running through my head all day. Mostly 3.
All we wanted was a pedicure. A decently priced, relaxing and clean pedicure. My mom-​in-​law and I got exactly what we were looking for here.
Walking in and looking around it looked exactly like the pictures which I honestly wasn’t expecting. Some places like to put lipstick on their pig, take pics and then fail to maintain the pretty that’s in the picture. At Serenity, all of the stations were sparkling clean and the bathroom was spotless. There was a literal sigh of relief.
We were greeted when we walked in, told to sign in and to pick out our nail colors. We didn’t have appointments but were seated in about 5 minutes in giant comfy massage chairs. The foot bowls (Okay, so I don’t know what those are called) were gorgeous amber fired glass (I’m just assuming they were glass). They offered us each a drink and we relaxed while they got to work scrubbing and massaging our feet and calves.
They took extra care to get the nail cuticles and even brought out an industrial sized grinder for my mom-​in-​laws feet. Okay, maybe it was more like a dremel tool, but I’ll make fun of her regardless.
All of the files and other thingys that they used were out of fresh packages and the body scrub they rub on your legs smells wonderful. I only wish I hadn’t razor burned my shin that morning because it made my leg feel like it was on fire. Hot sandy fire. Keep that in mind if you lose control of you razor before you go.
The foot massage was amazing and the massage chair was wonderful for helping us melt off some work stress.
Our nails were painted with multiple layers of polish and other polish-​y stuff and to this day, 25 days later, my polish is still intact.
The pedicure cost me $ 30 which is a bargain here. It was a very good experience. I don’t know if I will ever get another pedicure because, you know, a girls gotta drink. But, if I do I will definitely be coming here.