Suburban Taxi

waited 1 ½, hours for a ride they said was coming multiple times an hour ago. horrible service, don’t bother.

Customer Service and dispatch are horrible! Couldn’t have cared less that we gave them over 2 hours notice that we needed a minivan for a party of 5. Dispatch told us the van was not guaranteed but customer service didn’t both to mention that. When I complained, I was told that he would transfer me to dispatch to rant and rave to them! Nice comment to a paying customer!
On a good note, both drivers were very nice and friendly — such a contrast!
I will walk before I call this company again.

Received an email confirmation that the taxi was coming. When it didn’t show I called and was told that no taxi was even on the way 10 min after it was supposed to be there. Also was told the wait could be up to 1.5 or 2 hours still

Taxi failed to show up after 45 minutes and call center misled us about arrival time repeatedly. Finally had to drive car to airport to avoid missing plane flight and paid $ 100 for parking. Do not trust this cab company. Also very rude on the telephone. Will never use this Company again.

I waited over 90 minutes after being promised 20. I called 4 times and was lied to each time. Was late for the flight and will never, never use these people again! !

Horrible experience.
I booked a cab online and waited ½hr but it didn’t show up so I called and was told that the dispatcher had called me but received no answer. They never called me.
The woman who answered my phone call said that she would dispatch my order again. I confirmed my number with them and then I waited another ½hr and nothing. No cab ever came by and I never received a phone call from them.
I called back and was transferred to the dispatcher who was not able to find my order under my phone number. When I gave him my address, he was then able to find the order. He proceeded to tell me that he called and no one picked up. I told him that no one called me.
How were they able to call me if they did not have my number on the order!!!
He was adamant that he had called. Then he said he would dispatch another taxi.
At that point, I was fed up. I called Blue and White Taxi and they arrived in less than 5 minutes.
Halfway through my trip with Blue and White, Suburban Taxi FINALLY calls me and asks if I still needed a taxi.
Worst experience ever. I will definitely not be utilizing their services again!

We needed a cab for an airport trip a week ago. We called them at noon because we needed to be picked up at 3 pm and we needed a minivan because of amount of people/​luggage. They said no problem. 3 pm rolls around — no cab. We call at 310 pm and get a person who is beyond clueless and solution-​less to boot. Finally she says her manager will call us. Meanwhile we are at major risk of missing our flight… it’s 3:25 now. Finally the manager calls a day late and a dollar short. Beyond lame. Don’t count on them for an airport trip if you actually want to catch your scheduled flight. We had to have a neighbor take us because Suburban left us in a total lurch.

After experiencing an Über fail by Über I had to go with a back up plan.
One call to Suburban and I had a taxi at my door in about 10 minutes. Granted it was a weekday midmorning but that was still quick. The driver was friendly and asked which route I wanted to take. I appreciated that the driver did not run any red lights but at the same time made an effort to get through an intersection if he could see the light was about to change.
Made it to my destination in about the amount of time I would normally take to drive the route and the fare was fair.
The one downside, the driver was on a phone via headset. The city really needs to up its standards for cab drivers in this aspect. They are being paid to drive, not talk to friends/​family.
Will use again if needed.

This taxi service is the worst service ever. Their agents are rude and have no phone etiquette. Let alone you can’t use this service if your bit the immediate passenger. Not a very good way of doing business. Stay away!!!

I used to go with Suburban Taxi whenever I needed a cab. Not anymore. These guys had my reservation for a ride to the airport and they blew it off. When I called them, they just told me that there are no cabs available and that it would be an hour until someone could reach my house. They said it was due to the «snowstorm». After many calls to other cab companies and without finding someone who could come at the last minute, I had to drive to the airport and park in long term parking. Oh, and the ride to the airport was pretty smooth. There was a little flurry of snow but the roads were mostly plowed. I think that I made it in record time! Sayonara, Suburban Taxi!

I called in advance for a taxi from U of M area to Northeast neighborhood. They showed up early, and gave me a courtesy call when they were 2 minutes away. Also I was able to charge the ride to my credit card, which was key since I was out of cash. I’ll be using them again.