World of Wireless

Not a big fan when it comes to getting phones and related equipment at Best Buy or any of the major carrier’s stores but I needed to get some items for my phone and I stopped in. The neighborhood is not the greatest, but then again its University Avenue at the Midway and Rodeo Drive it is not.
What I noticed first is that the owner/​manger noticed me and said not only «Hello» and that he would be «Right with me». His employees did the very same. The second thing I noticed was the service. They are knowledgeable and answer any question.
Their prices are competitive and guess what? The money stays in the local community and does not go to Kansas City, New York City, etc.
So when my current cellphone service ends next February, I am buying my phone, plan, and accessories from WOW!

Ghetto. Looks like a prison on the inside.
Cold walls. Crappy looking slat-​wall displays.
No uniforms. Hard to tell who works there and who is just a local drug dealer.

WoW replaced a cracked iphone 5 screen for me, as well as a cracked ipad air screen. Service was very quick, price was much more reasonable than Apple store, and when the ipad started experiencing touch sensitivity issues, they replaced it with no hassle.

I’ve driven by this place a zillion times, but never have stopped by. It’s in Midway, across from Banfield Pet Hospital and Big Tent Liquor off the Green Line.
I had dropped my Iphone and part of the corner popped out of the case, so knew I needed to get my smartphone fixed. I checked out some Unilocal reviews and decided it was worth stopping by.
First, Snelling Avenue was undergoing major construction when I drove there, but it was easy to get to and has its own parking lot, which is super convenient. It was empty when I went in, and I was promptly attended to.
The store manager, Demetrius W, helped me. He went over the minimum labor fee of $ 26, and they literally fixed it within 5 minutes. I barely had to wait — had great customer service, and found the price to be reasonable from other estimates that I got online.
Overall, very happy with my relatively easy Iphone fix!

I went in and had my screen replaced and the next day my phone is turning on and off and it seems that the power button is flush and has no resistance. When you skim over it with your finger like a feather, it turns on and off really fast. Also as I was taking the case off and it cracked. I do maintenance for a living so I know if I’m being too rough or not and with the slightest pressure it cracked. I love when company’s up sell to customers knowing their protection is bogus. P. S. can you guys actually answer your phone or what. I think its a perfect time for another cellphone repair company to come through and put world of wireless out of business.
The Above was a few weeks now. I recently got a letter from T-​mobile from when i turned my phone in, Which i payed over $ 160 to get the phone taken care of at world of wireless then resulting in being fixed screen wise but, what I told above happened then again having to pay t-​mobile 150+ dollars for replacement. In The Letter told in the beginning said that there was water damage indicated inside the phone??? Are you serious? at the point of when i had it I only owned it for 3 days and was just looking for a quick fix. I originally dropped it in my hardwood floor bedroom. It was never near any water! Thanks world of wireless for being the worst business in the market. I wouldn’t even give you guys 1 Star. I hope you guys feel great about ripping people off.
— I went in and told them about the power button… You wanna pay another 80 bucks? No no no he said this has to be manufactures problem… What???

My iPhone 5s was not charging most of the time. I had tried different connection cables but it would only seem to connect and charge sporadically. I stopped by World of Wireless having seen their sign above the shop saying «We Fix iPhones.» I wasn’t sure since it is just a little shop that didn’t look all new and neat. But I like shopping small and local so in I went. The staff greeted me quickly and was friendly. He listened closely to my problem. Then he took my phone to the back room to have a technician «take a look.» Five minutes later he returned with my phone, plugged it in to show me that it now worked fine. He said there had been some debris in the «charging port» that was cleaned out so it worked perfectly. «Great» I said. «What do I owe you?» His reply was «nothing.» How often do you get free service anywhere these days? I expected a fee. I was fearing a need to tear the phone apart to replace something. They could have done that and what would I have known. I will use this shop again if I ever need their service.

Let’s be honest, World of Wireless (WOW) isn’t in the greatest location and looks pretty shady from the outside. However, this location is close to me, priced fairly and they were able to fix the camera on my iPhone 5 S on the same day, within a little over an hour.
Here’s The Skinny (Repair Service Review);
Service: The staff was friendly and prompt. WOW was able to fix the camera on my phone within about an hour or so and they were very prompt and straight to taking care of business. The customer service I experienced didn’t’ exceed my expectations but I wouldn’t call the service unprofessional. The customer service representatives seemed to be little more relaxed in terms of professionalism.
Location: Off of Snelling & University near the eye sore of a green building known as the Spruce Tree. The Midway Area isn’t exactly my favorite place on earth, however I’ve learned to appreciate everything that comes along with the area, especially since it’s not too far from where I live and work.
Price: Fairly priced compared to nearby competitors and on-​line services where one has to send their phone out and wait for the phone to be shipped back to them.
Parking: Small customer private lot in the back of the building & street parking in front of the store. Accessible by bus, Green Line Light Rail and off of the 94 & Snelling Ave exit.
If you’re looking for an Apple Store experience, skip WOW. If you’re looking for fair prices and speedy service, I highly suggest checking out this WOW location. I’m a happy customer and I would suggest this WOW location to anyone looking for a good deal in terms of phone repairs.

I shattered the screen of my iPhone 6+ and the Sprint insurance is backordered «7 – 10 days.» So, I needed a temporary fix while I wait for the delivery, and these guys did the job fast, right, and at a good price. They cleaned the shards out and put a screen protector on in less than 10 minutes, and it works like a charm. Terrific service!

I needed a shattered screen on my Samsung Galaxy S5 repaired fast. I brought it in, dropped it off, walked down the street to the Turf Club and had lunch, went back to WOW, and the work was done, as promised, including a new «military grade» screen protector, all in under an hour.

This place used to be a solid place to go for cheap cell phone accessories. It actually still is very reasonably priced, but I would no longer recommend. I went in to purchase a cell phone case, an extra charing cord, and a screen protector.
They did not have the case or screen protector in stock, but ordered one. They were supposed arrive in four days, but took more than two weeks. Also, the store is not very well kept. It is also pretty dirty, and not welcoming.
Also, it can get very crowded and they don’t do a good job at moving through customers, and most of the customers are pretty annoying. It took me three trips to get all of my purchases, and I believe there was a customer making a scene, each time I was in the store.
Once a woman was yelling at a t-​moblie representative on the phone, because she could not transfer a telephone number, the customer was dropping f-​bombs and making it pretty uncomfortable for everyone in the store. On another occasion, there were two guys where were yelling at a clerk, because he would not unlock, what I can only presume was a stolen phone. On the third trip there was a woman who was yelling and making a scene, because she thought the phone she wanted to buy was too expensive, and she was yelling that «this shit should’t be costen all that money… fuck».
I know bad customers aren’t really the fault of the store, but it still doesn’t make me feel like making going back.

Sold me a STOLEN PHONE!
I purchased what I was told was a «factory unlocked iPhone» from World of Wireless. after using it for a couple weeks, I needed to upgrade the software in order for it to sync all the apps from my iPod Touch. When I attempted to upgrade the sofware by plugging it into iTunes on my computer, an error message appeared that said I had to restore it to the factory settings — I pressed ok, then another error message popped up. When I unplugged the phone, all that would come up on the screen was a usb icon and the itunes logo. I brought it to the Apple Store where they were able to tell me in about 2 seconds that the phone was reported stolen in Spain and still attached to a carrier in Spain. They were unable to fix it as it was now «bricked».
World of Wireless refused to give me my money back, they said they could exchange it for another iPhone– for a restocking fee! I will never do business here again. They said they could restore it — and when I said that Apple said it was bricked and there was othing to be done with it– the answer was «Apple says alot of things…» and «since the phone was not reported stolen in the US, its really not their problem.»
Do not go to this place for anything.

*sigh* I hate giving out 1 stars so I really hope things get resolved so I can gladly update and make this a great review! :)
My husband brought in an old cell phone with a broken screen on a Wednesday, they said for $ 50 they will fix it, have it done on Friday and will call him when it’s ready. Saturday we have not heard from them and my husband calls asking about the status of the phone. They transfer us twice and then we get put on hold for 20 minutes and hang up. Then I call and ask about the phone, the man who answers claims they are extremely busy and asks if he can call back in 5 minutes, then hangs up. Of course no call.