The UPS Store

Just went to the UPS store in Northeast shopping center. Needed a 5 page B+W pdf printed. Charged me $ 5. Am I alone in thinking that’s an outrageous charge? And they are very rude. These people have no business sense. No discussion. Go to the FedX on 5200 4^th street.

My experience was HORRIBLE. We were mislead about the service they were providing. They did not get the package delivered on time as promised. They charged $ 39.70 for a package weighing 0.2 lbs. that they actually turned over to Post Office for delivery. The Post Office charges $ 19.99 to ship that same package. The UPS store employee assured us it would be overnighted that is why we paid the extra money. That did not happen. He sat on the package until late that afternoon when he turned it over to the Post Office. Proving that even though he lead us to believe it would be sent overnight he had no intentions of doing so.
This matter has gone back & forth for two days. It has involved 2 of the most arrogant UPS store employees (T & C), a 3 way conference call & contact with UPS Store Corp. Today I got a call from the franchisee. She called because I filed a complaint at Corporate and they require their franchisee respond to complaints. She asked nothing about what had gone on the past 2 days. She immediately jumped into her defense mode. Not a clue about customer service. After talking to her all the puzzle pieces fit into to place. She stated that she was not at fault, her employees did nothing wrong and that was pretty much it. Oh and she also said I talked so much no one could get a word in edgewise. Nice reflecting! I told Her that she WAS at fault, her employees were untrained, were lying to customers and good luck staying in business treating customers this way.
Funny thing is as uninformed as her employees are (not to mention rude) they are EXACTLY like HER.
Hm, just read the other reviews. Seems that I’m not the only one who won’t be back.

UPS has become the most customer-​hostile shipping company I’ve ever dealt with. A few years ago, they’d make their silly «delivery attempts» and then hold a package for a few weeks so you could come pick it up.
Things are different, now. Immediately after their third «attempt” – that very evening – they returned my four boxes of goods to the shipper, and told me there was absolutely nothing I could do about it.
Now that I know their new policy, of course, I could have them hold it up to 5 days next time – if I sign up for an account and pay a fee.
If I have anything to say about it, «next time» will be DHL, USPS, or fedex.

Up until five months ago, I used to love going to this UPS store. Prior, they had many folks working and they were efficient and fast. If the line was long, they were able to handle it fast and efficient. Now, it is a different story, it seems those workers are now gone, probably went off to college, as they should. Good friendly, nice and efficient. Now however, I wince every time I walk in. There is one individual who takes too much time to help anyone and he is not nice, I just want to walk out if he is there to help me, but I haven’t, I just wait and something that should take five minutes takes 15 minutes at best. Also, the other folks there are not friendly, not sure what happened here. Whatever it was, I am now after not being treated nicely, will just go up two blocks to the USPS. They may have a long line, but they are friendly and efficient. Sorry, UPS store, not sure what happened. I did love you, now I have to quit you. Just so that Mark J. who left a review knows, when I was there, they told a woman who needed to ship something they couldn’t insure it unless it was in a box, they did so in not a very professional manner, the woman was upset and should of been. That wasn’t handled correctly. Also, the cost for a manila padded folder was $ 2.50, that is crazy. When I got home, I realized I sent this UPS, they should of provided me the envelope, my stuff would of fit and I should not of paid $ 2.50 for their packaging.

I live in the North East area and when I need to drop off a package I usually go here. The first time the owner got in my face about insuring the package and had an attitude. I shipped it anyway. Next few times I dealt with the employees and women who were nice and COURTEOUS. This last week I went in for a quote and my packaging which I showed the man. They said it was alright. I come back about an hour later with money and the other employee goes off on me saying that I can not ship that with insurance and that I have to repackage everything, and add about $ 15 to my total! I left and drove to the down town location (200 2^nd avenue South). The women helped me and the service was top notch! I will highly recommend that you stay away from the North East shopping center UPS Store and their shenanigans. Its worth the extra 3 mile drive downtown to get GOOD service!

I stop by this UPS store often as we are always mailing boxes to our family up north. The employees have always been very courteous and helpful. While UPS is generally more expensive than shipping with the USPS, I don’t mind paying a premium in most cases for the convenience and additional services that UPS provides, like tracking, which you have to pay extra for at the USPS anyway.
Since I have been a customer there for many years, they have all of the addresses that I routinely ship to already in their system which makes the whole transaction very quick.
This store also has shipping supplies as well as many typical office supplies. They even have a small play area for children! Another local and unusual thing that they sell are many small items, like change purses, totes, and magnets with vintage postcard-​style images of St. Pete. See photos. I love looking at those items.