Journeys

I ordered a pair of Uggs online on 1÷11÷16. They were defective so I got online to find them in a store near me to make an exchange but everywhere was out of stock including online. I contacted them about what to do on 1÷20÷16. First, they do NOT reply in the time frame they state. Once they finally replied they told me they would and a return label, i would have to send them back and then they would send me a new pair. I got several email saying a return label was requested but I have yet to receive it. All stores an online are out of stock so I guess I am stuck. Its not a big defect but i paid $ 129 it would be nice if hey were in perfect shape. I will NEVER shop here again and I have kids that loved shopping here, I will find their shoes elsewhere.

I’m afraid I felt pressured by the girl working there to buy a particular pair of shoes. She was nice and helpful, but I got the impression they are really trying to up their sales or something. Also, the music in the store was so loud I couldn’t hear myself think. I know the store is geared toward teeny boppers, but they might be more successful if they turn the volume down just a touch and stop pressuring people to buy things. Just my opinion.