Kadel’s Auto Body – Salem South

Worst body shop experience ever! I will take my future business elsewhere, and you should too! Here’s why; 5 days after we took our vehicle in to have a $ 1,500 bumper repair, we were called and told it was ready to be picked up. When we arrived the bumper looked terrible, even Kadel’s estimator noticed the poor repair (I guess they don’t have a quality control department, or even look at the vehicle before they call the customer to come down and pick it up). While we waited in the office for the manager to go out and look at the poor repair, we overheard one of their estimators making call after call to customers telling them that they had found «additional hidden damage» that needed repair. After the manager looked at our vehicle, they agreed it needed to be done correctly and said to bring it back the following Monday at 7:30am and they would arrange a rental car for us while they tried to «get it right». So we arrived Monday at 7:30am to drop off the car and guess what, no rental car available for us. So I told them to call me when a car was available (obviously the customers time is not important to them). I received a call at 11am saying they had a car available (it was supposed to be a full sized car billed to Kadel’s). When I arrived it was a Toyota Corolla (not full sized) and the paper work was filled out to be billed to my insurance company (not Kadel’s). This whole experience was a fiasco. Finally, 16 days late, they had our $ 1,500 properly prepared. When I asked for help with my $ 1,000 deductible for all the hassle, inconvenience, and wasted time, I was told my deductible «wasn’t high enough» for them to help.

our insurance picked Kadels after my car accident (we were a little hesitant from bad auto body shop experiance w/​different insurance co.) So I was pleasently suprised when I went in to sign paperwork. They were extremly professional took me out to my explorer explaining what they will do and also made me estimates for 2 other non– accedent related. They were honest aboutmy hatch being to expensive to fix as we could only replace with a whole new hatch $ 4000. They fixed the front end no visible signs left AND biggest they came in under budget & saved me $ 50 on dedutable by replacing the cracked windshield. I would recommend everyone their. Proffesional, honest and experts in their field.