Fire2Wire

I’ve been using Fire2Wire for a few years now. For the most part, I’ve had good internet speed and no issues with their connections. I hit my router reset button the other night (I don’t suggest this) and had to call them for some advice. Turns out it wasn’t their problem to fix, but Dan was extremely helpful in telling me what I needed to tell the router company. I then had to call back and spoke to Chris. Both Dan and Chris were extremely, extremely helpful. They were patient during the long periods of time they had to be on the phone with me and they got my problem fixed. Thanks guys! Jesus loves you!

So UNPROFESSIONAL! Wasted half my day n WASTED 3 MONTHS OF WAITING FOR MY APPOINTMENT! Waited pass my appointment window on the day of appointment and to find out the technician was at a doctors appointment and didnt let the stupid unreliable company know thats he was at the doctors. Instead he wanted to get paid without doing his job. Also, called the company and they got unprofessional stating to wait for my appointment window, to wait, to wait. hangs up, then had the ordacity to call back 30 mins. later, to state they were unaware that the stupid technician was at a doctors appoinment. F no i will not put my money on such unreliable, unprofessional, lazy scums.

One star until they can actually provide me the speeds and connection reliability that I pay for. It’s a joke. Constantly kicked off. Speeds so slow a snail is faster. Customer service is patronizing, blows off customers or doesn’t return phone calls at all. Very unsatisfied customer.

Never get internet service from this company, for 3 years I’ve had routing issues and after calling and complaining a lot I was pretty much told to switch services. If you plan on using your internet for gaming, Skype, or anything else DO NOT USE THEIR SERVICE.
I don’t know if it’s laziness or incompetence, but it’s still not fixed not will it ever be I’m certain.

I signed a contract with them in April of this year. I had just moved to Turlock in March to care take a relative. I was only going to live here until he passed on. When I told their sales person, a Mr. Wm. Moreno about my plight, he stated they were sympathetic to my situation. When my uncle died on October 5^th, it took three phone calls to Fire2Wire to get my service cancelled. Per their contract, I have to pay them until 1/​2015, even though no one will be using their wireless in my former home.
So all together, I paid $ 700.00 for 6 month of wireless service, hardly a bargain. The monthly charge on my debit account was $ 49.95, but with all of there extra charges, the price you pay is well over $ 100 a month.
Fire2Wire predatory business practices are legal, but immoral, and they should be avoided.