Charming Charlie – Salinas

I can’t believe I’m giving this store only 2 stars… I LOVE this store… just NOT the one in Salinas. Staff were unhelpful. It was closing time. There were 6 of us in line, and 3 girls «working». 1 girl was ringing, the other two were just watching her (how helpful!). It looked like they only had one register left open. They could have opened another register but they didn’t. Closing registers early are to A. Prevent/​reduce theft and B. get out early. By not having sufficient registers open, it shows that the employees think that customers are an inconvenience, and they’d rather have a full line (6 people) standing there, ready to bail on their purchases and leave without buying anything.
The whole time I was in the store I was never asked once if I needed help, my hands were full of necklaces, and no one ever offered me a basket. They need to reevaluate the closing shift employees here.
The store is totally picked over. Hopefully they get more merchandise soon. This store everywhere else I’ve been (Arizona, and Southern California) has always been amazing… I just hope this one can get there stuff together and live up to its name.

this place is perfect for buying all the accessories a gal needs!

I really wish there was a Charming Charlie location near the bay area! This is every girls dream come true store!
I love how everything is color coordinated to help you find things easier. And the clearance section is AWESOME!

This place has every kind of accessory in every color you could want. It’s like a female disneyland; silver land, gold land, Black land, every new color of the season lands. I had a great time just looking at first. Then I looked at the prices&it was very inexpensive! If you have one in your city go & have a great time!

I honestly love the store and all the accessories but the customer service was a bit bad. There was only one employee in the store and she just looked at me when i walked in and did not say a word. I was looking for a certain purse and she still did not ask me if i needed help. I will still shop there but they need to do a refresher course on customer service

My mom and I love this store and the clerks know us well. Yesterday we went there and together we spent about a total of $ 100. Then to our surprise, we noticed that there was a deal. If you spend a certain amount of money in the store, you can get a gift certificate for the next time you shop there in December. But the customer needs a coupon that is emailed, as this is what my mom and I were told. Well, I have signed up for the emails and have received many but I have never received any with coupons in them. I do not understand why I have not received this particular email. One of the staff people at this store, I assume who is the manager, told us that they cannot do anything unless they have the code from the actual coupon– either from phone text or in printed form. I do not understand why neither my mom nor I ever received this email. This has been a disappointment.
Update: I got a recent phone call from the headquarters and was told there was no coupon. I was also told that the sale started in December. My mom and I were specifically told by the staff at the store that there was a coupon that was emailed and insisted that a printed copy or a digital copy to be shown to get the code from it. We did come in to the store on November 29 and saw the advertisement in the front of the store when we came in. My mom even had the staff clarify what it meant. So there must be some misinformation here between the management and the staff. But the fact is, my mom and I was hoping to take advantage of the deal at the time we purchased our items.
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Update:
July 18 2015
Since I wrote the above review of Charming Charlies, my opinion of this store has changed. As I once gave this store 4 out 5 stars, now I have to drop it to two out of five stars. I went into Charming Charlie last week and WOW the prices on all their jewelry has gone up to nearly doubled what they were since I wrote this review. I saw a costume necklace, that although I really liked, was $ 25! Gee, when did costume jewelry become so expensive?!? And, even the clearance was not that great. I recall when most of the clearance jewelry there was about $ 4 a piece, not anymore. Also, the clearance jewelry use to include some really nice pieces with stone and crystal. Most of the jewelry on clearance appears to be of metal and plastic with some crystal pieces.
I did not even get any clerks greeting me when I came in or even asked if they can help me. Also, I subscribed to their e-​newsletter when this store first opened in Salinas but I never received any emails from them EVER!!! Supposedly at least on your birthday, they send you a great coupon to use toward merchandise in their store but I never got one. My mom and I were once very faithful customers of this store, regardless of the fact that I never got emails from them. We rarely shop there now. Suggestion, for better prices on good quality jewelry go to Forever 21 or the costume jewelry clearance at Macys or Old Navy. Better yet, the SVM Hospital gift shop has a rack of costume jewelry for $ 5 and the Natividad Gift Shop has three small racks with jewelry for $ 4. Many of the jewelry pieces are just as nice but the prices are so much better.
Pros:
–huge store mainly devoted to costume jewelry
–nicely organized and clean
Cons:
–never ever received any emails from this store even though I did sign up for them
–prices on jewelry have almost doubled
–where is the friendly service?
–lack of their nicer jewelry with stone and crystal in the clearance section

Seriously they have something for every dang outfit you own. Prices are sorta mid-​range but not too astronomical. Tip: kinda know what youre looking fr or it can be a bit overwhelming.