L A Hearne Company

I own a company that does motorcycle race promotion. We needed to rent a large number of haybales so we contacted L.A. Hearne to provide them. They were supposed to deliver them on Friday morning and the final bales got there on Friday night, thus requiring overtime labor on our part to distribute them. There was a chance of rain on Sunday night and the driver threatened one of our workers that we’d have to pay for the bales if they got wet. This was never mentioned in any early conversation and there was no contract terms. It was all done verbally. And their office was closed by the time I got the word. That’s not the way you handle something like that. Instead you get on the phone and talk to the customer about the potential problem, not just have your drive threaten the first person he sees.
They did not offer a solution such as offering to pick them up early. We would have happily paid a premium price to have that done. We attempted to work with management on finding solutions to the problem but they refused to even hear of it. «You owe us and you need to pay by credit card right now. And next year, you’ll have to pay in advance!».
Whoa, we were the wronged party. So, we are out $ 3,000. L.A. Hearne, may karma come knocking soon.

I stopped here in the middle of a long drive, hoping to find some cool stuff for pets. I found lamb milk replacer which I desperately needed, and the guy behind the counter was able to give me some good advice on chicken feeds. More solidly a feed store than a pet store, but they did have some cat and dog supplies, toys etc. They have a good selection of western and work-​wear and also have a large work-​shoe store attached to the building. They have a bit of cute household décor and personal accessories. Good place to buy hay/​feed/​shavings/​equestrian tack. Pretty easy to find off the freeway.

I drove from Hollister this morning to try and find some jeans at the store and Prunedale. We were greeted as we walked in the door with a hello and that was the end of the customer service. I was struggling to find the correct fit, the correct size, the correct length.
. When I went upfront to ask for assistance there were two young men and two young women giggling and carrying on. I just gave up. No one even turn their head to acknowledge me or ask if I needed help. I was very disappointed at the store as I came in with the frame of mind I wanted to spend some money and get some jeans that fit me. What a waste of time, effort and a Saturday morning.