Secure Data Recovery Services

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Minimum order is $ 100
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I tried this company even though I was skeptical, big mistake. This company has a front office, but does not actually do any business in Utah. They advertise a free diagnostic and guarantee that there is a no data, no recovery fee on their website. The range of pricing for a single laptop drive recovery was between $ 399 — $ 2000. They would not give me any idea of a smaller range even after I explained the symptoms (I expect they could probably guess my problem — I could). So feeling I had nothing to loose I dropped off my drive. We got the estimate back in one day which I was impressed with. However the estimate was almost $ 1900. When I contacted them to get the drive returned they told me that there is a $ 25 fee to return the drive. They told me it is all over their website (I went back and checked and I couldn’t find it anywhere) and that it was in the contract I signed (when I signed the document I was told it was just to indicate I had dropped off my device –I guess I should have read it better). Since I do not have a copy I can’t say it was their or not. The dishonesty in disclosing fees makes me not want to do any business with them. Everything else went ok, but I just refuse to do business with dishonest companies.
Edit:
I received a call from the Quality Assurance team the day after I left this review. They have been more than helpful to get my issue resolved. They indicated that it is company policy to disclose the shipping charges in the event that no service is performed, but I was not made aware. They told me that their representative would receive training. Also they did provide me a copy of my contract and it does say «If the Client elects not to proceed with the data recovery process… the client will be responsible for all return shipping, handling costs.» Nevertheless they refunded my money. Overall, after my complaint, the service has been very professional. I am boosting my review due to the service.

I cannot even say how grateful I am for Secure Data Recovery. I am a professional photographer and had a computer chuck full of photos. There were five photo sessions and a wedding reception that I hadn’t backed up or edited yet. They were able to save EVERY.SINGLE. FILE on my computer. They were great about keeping me in the loop and letting me know what was happening. This was nice because they calmed a lot of concerns. They were so professional and great to work with. Quick response time, kind, understanding people, hassel free. Saved my business literally thousands of dollars in photos that would have been lost, and a lot of memories. THEY ARE LIFESAVERS!!!